Network Technician - Cisco Voice

Mavensoft Technologies, LLC; Denver (CO); Hybrid; USD 52,000 - 68,000; Full time

Job summary

Mavensoft Technologies, LLC is seeking an entry-level Network Technician / VoIP Engineer in Denver to provide support for voice, video, data, and wireless network infrastructure. The role involves troubleshooting, installations, and project activities across multiple locations within a 50-mile radius.

The candidate will review ServiceNow tickets, assist with day-to-day telephony tasks, and help maintain accurate records. Hybrid work arrangement in the Denver area is expected.

Qualifications

• Degree in Computer Science, Information Systems, or a related field.
• Certified network professional accreditation.
• Strong diagnostic and problem-solving skills.

Responsibilities

• Review and validate incoming ServiceNow tickets, obtaining missing or required information as necessary.
• Assign tickets to appropriate technical staff.
• Maintain and verify accurate system records.
• Manage Cisco WebEx configurations via Kurmi, including password resets, voicemail resets, and name changes.
• Perform onsite telecommunications installations within a 50-mile radius of 1575 Sherman.
• Install and configure voice jumpers.
• Troubleshoot analog line issues and copper cabling infrastructure.
• Assist technical staff with day-to-day telephony tasks, such as phone relocation and installation.
• Inventory phones and network switches, documenting details in a spreadsheet for decommissioning or surplus processes.

Skills

Ticket management

Network troubleshooting

VoIP fundamentals

Cisco Voice

Education

Bachelor's degree in Computer Science or Information Systems

Tools

ServiceNow

Kurmi

Cisco WebEx

Job description

Job Title: Network Technician -Cisco Voice
Location: Denver, CO – Hybrid W2 ( Local candidates only)
Duration: 10 months (MST)
Job Description:
Seeking an entry-level Network Technician / VoIP Engineer to provide technical support for voice, video, data, and wireless network infrastructure. The role will support network operations, maintenance, equipment installation, troubleshooting, and project activities across multiple locations.

Scope of Services

The contractor shall perform the following duties and responsibilities:

• Review and validate incoming ServiceNow tickets, obtaining missing or required information as necessary.
• Assign tickets to appropriate technical staff.
• Maintain and verify accurate system records.
• Manage Cisco WebEx configurations via Kurmi, including password resets, voicemail resets, and name changes.
• Perform onsite telecommunications installations within a 50-mile radius of 1575 Sherman.
• Install and configure voice jumpers.
• Troubleshoot analog line issues and copper cabling infrastructure.
• Assist technical staff with day-to-day telephony tasks, such as phone relocation and installation.
• Inventory phones and network switches, documenting details in a spreadsheet for decommissioning or surplus processes.

Operating and Maintenance (O&M) Support Models

The project will follow the OIT Support Model as defined below:

Model

Description

O&M-S

Standard support. OIT provides both application and infrastructure support.

O&M-I

Infrastructure Only support. OIT provides infrastructure support.

Qualifications:

• Degree in Computer Science, Information Systems, or a related field.
• Certified network professional accreditation.
• Strong diagnostic and problem-solving skills.

Duties and Responsibilities:

• Install network hardware components and cables.
• Configure network software.
• Identify and eliminate bottlenecks to ensure long-term network efficiency.
• Troubleshoot and resolve network issues.
• Ensure the network operates securely

Job Title: Network Technician -Cisco Voice
Location: Denver, CO – Hybrid W2 ( Local candidates only)
Duration: 10 months (MST)
Job Description:
Seeking an entry-level Network Technician / VoIP Engineer to provide technical support for voice, video, data, and wireless network infrastructure. The role will support network operations, maintenance, equipment installation, troubleshooting, and project activities across multiple locations.

Scope of Services

The contractor shall perform the following duties and responsibilities:

• Review and validate incoming ServiceNow tickets, obtaining missing or required information as necessary.
• Assign tickets to appropriate technical staff.
• Maintain and verify accurate system records.
• Manage Cisco WebEx configurations via Kurmi, including password resets, voicemail resets, and name changes.
• Perform onsite telecommunications installations within a 50-mile radius of 1575 Sherman.
• Install and configure voice jumpers.
• Troubleshoot analog line issues and copper cabling infrastructure.
• Assist technical staff with day-to-day telephony tasks, such as phone relocation and installation.
• Inventory phones and network switches, documenting details in a spreadsheet for decommissioning or surplus processes.

Operating and Maintenance (O&M) Support Models

The project will follow the OIT Support Model as defined below:

Model

Description

O&M-S

Standard support. OIT provides both application and infrastructure support.

O&M-I

Infrastructure Only support. OIT provides infrastructure support.

Qualifications:

• Degree in Computer Science, Information Systems, or a related field.
• Certified network professional accreditation.
• Strong diagnostic and problem-solving skills.

Duties and Responsibilities:

• Install network hardware components and cables.
• Configure network software.
• Identify and eliminate bottlenecks to ensure long-term network efficiency.
• Troubleshoot and resolve network issues.
• Ensure the network operates securely