Network Technician

Talent Groups; Denver (CO); On-site; USD 70,000 - 90,000; Full time

Job summary

The Governor’s Office of Information Technology (OIT) network voice unit supports VOIP, data, and video across state agencies, maintaining voice infrastructure and ensuring security compliance.

The role focuses on installation, configuration and maintenance of VOIP systems, network hardware and related services, while coordinating with the Network Services Manager and other staff to resolve issues and support statewide communications.

Qualifications

• Hardware installation, maintenance, and repair.
• Experience with VOIP systems and voice/data networking.
• Ability to coordinate with multiple teams and manage incidents.

Responsibilities

• Network Operations and Maintenance: daily add, moves, changes, and incidents.
• Project Engagement: order circuits and coordinate structured cabling for projects.
• Documentation and Monitoring: maintain design and maintenance records for voice infrastructure.
• Vendor Engagement: coordinate with vendors and external consultants for network work.
• Inventory and Asset Management: manage inventory of voice hardware and software assets.

Job description

The Governor’s Office of Information Technology exists to provide efficient, reliable and cost effective technology and information resource services to a wide customer base of agencies providing direct programs and services to Colorado citizens.

• The OIT Network, Communications and Agency Security Operations work unit ensures that both Enterprise Wide Area Networks, Local Area Networks and agency security systems are designed, deployed, and managed to support the business functions.
• In addition, this unit exists to provide the Colorado Department of with information technology (IT) support that is coordinated, integrated, and current. The group operates and maintains the network infrastructure including voice communications, video conferencing, data network, and wireless services.
• The group provides coordination between the State’s information technology network infrastructure and other IT groups. Additionally, the group provides strategic and tactical planning with respect to technology implementations, policy, and project management for Division and Departmental projects.
• The voice Network operations team provides operations support for voice/video/data/wireless network connectivity, supporting over 20,000 users statewide. The unit’s work also encompasses planning and integration with the State of Colorado data network.
• The position is now part of a Governor’s Office of Information Technology (OIT) network team that is responsible for VOIP phone and video management and operations. This unit works with the OIT Enterprise network team to support Enterprise network initiatives and technology standards.
• This position provides technical network communications support. The position possesses functional knowledge pertinent to VoIP phone network (LAN/WAN/Network) communications technologies and is a contributor for the testing, implementing, and maintaining of new equipment. Equipment may include but is not limited to routers, switches, wireless access points and controllers, and VoIP technologies.
• Primary responsibilities of Network, Voice Unit include:Installation, configuration, and maintenance of the SOC voice/video/data wide-area network and legacy systems
• Installation, configuration, and maintenance of statewide voice over internet protocol (VOIP) systems
• Sophisticated analyses and configurations for Voice network hardware and software;
• Maintenance of physical- voice over internet protocol (VOIP) systems and Video
• Supporting users with phone, and video conferencing services;
• Maintaining equipment for voice, and video services availability;
• Maintaining, and monitoring of voice network security under State of Colorado policies,
• Maintain and do adds moves and changes on the copper wire plant at SOC sites.

Job Duties

Network Operations and Maintenance (40% of time)

• Required tasks to fulfill primary responsibility:Daily add, moves, changes, and incidents
• Triage daily tickets and route to the appropriate staff for completion
• Daily copper wire plant adds moves and changes
• Provide specific examples of regular, ongoing decisions made by this position related to this duty.Diagnose tickets to see if this position can do the ticket or assign it to the appropriate tech group
• support the inventory system by helping to do updates in the system.
• travel to sites to do wiring or work on phones
• In performing this duty, provide examples of typical problems or challenges encountered by this position, and the guidance used to resolve the problem.Equipment may malfunction unexpectedly. There may be multiple priorities competing for time.
• Engage Network Services Manager and/or co-workers as needed to stay on task and find resolution in a timely manner.

Project Engagement (10% of time)

• Required tasks to fulfill primary responsibility:Order circuits, coordinate matters related to structured cabling, as needed to support project efforts and deliverables.
• Provide specific examples of regular, ongoing decisions made by this position related to this duty.Engage vendors or other OIT staff as needed to prioritize and schedule tasks relevant to technical implementations needed by projects.
• Order hardware, and vendor circuits as needed.
• In performing this duty, provide examples of typical problems or challenges encountered by this position, and the guidance used to resolve the problem.There may be multiple priorities competing for this position’s time.
• Engage Network Services Manager and/or co-workers as needed to stay on task and find resolution in a timely manner.

Documentation and Monitoring (15% of time)

• Required tasks to fulfill primary responsibility:: Maintain documentation related to design, configuration, and maintenance of critical Voice infrastructure.
• Maintain records on maintenance contracts and circuit counts, configuration, and capacity.
• Participate in incident response and after-action review activities after critical system outages.
• support the TEMS system by helping to do updates in the system.
• Provide specific examples of regular, ongoing decisions made by this position related to this duty.Decide what information is relevant to Voice documentation and how to best present it in a manner that is consistent with Enterprise and agency standards.
• In performing this duty, provide examples of typical problems or challenges encountered by this position, and the guidance used to resolve the problem.There may be multiple priorities competing for this position’s time.
• Engage Network Services Manager and/or co-workers as needed to stay on task and find resolution in a timely manner.

Vendor Engagement (10% of time)

• Required tasks to fulfill primary responsibility:Engage vendors and outside consultants as needed to support agencies network communications infrastructure. This includes but is not limited to contacting vendors for assistance with structured cabling, MAC (move/add/change) work, and remote assistance to locations throughout the state.
• Provide specific examples of regular, ongoing decisions made by this position related to this duty.Determine tasks needed of vendor and suggest order of execution, if necessary.
• Schedule meetings / walkthroughs to determine requirements.
• Request regular status updates on vendor progress.
• In performing this duty, provide examples of typical problems or challenges encountered by this position, and the guidance used to resolve the problem.There may be multiple priorities competing for this position’s time.
• Engage Network Services Manager and/or co-workers as needed to stay on task and find resolution in a timely manner.
• Vendors may not perform as expected.

Inventory and Asset Management (15% of time)

• Required tasks to fulfill primary responsibility: Manage and maintain inventory records of network voice hardware and software assets including version software for those devices that require upgrades periodically.
• support the TEMS system by helping to do updates in the system.
• Provide specific examples of regular, ongoing decisions made by this position related to this duty.Decide what type of coverage is needed on certain equipment
• In performing this duty, provide examples of typical problems or challenges encountered by this position, and the guidance used to resolve the problem.Be able to keep up with turnover of voice devices
• Lack of refresh cycles.
• Not knowing what equipment exists and where.
• Knowing who in the agencies to work with to gather information.

Other Duties as Assigned (10% of time)

• Required tasks to fulfill primary responsibility:Take on additional duties as they arise to fulfill the OIT mission and goals.

Qualification

Competency

Required

Hardware installation, maintenance, and repair