Network Technician: Build & Protect IT Systems

TCI; Anniston (AL); Hybrid; USD 28,000 - 47,000; Full time

Benefits offered by this job

Group health insurance

Dental insurance

Vision insurance

AD&D insurance

401(k) retirement

Vacation time

Personal time

Performance reviews

Team-oriented work environment

Job summary

Telephone Communications Inc (TCI) in Anniston, AL, seeks an IT Network Technician with strong problem-solving and teamwork skills. You will troubleshoot hardware, software, and network issues on-site and remotely, implement monitoring, and plan service calls and installations based on customer specifications.

The role requires an associate degree or equivalent experience, plus 2 years in computer and network implementation.

Qualifications

• Associate degree in computer related field and/or equivalent experience.
• 2 years experience in computer and network implementation and remediation.
• Possession of or willingness to obtain industry standard certifications, such as CompTIA A+ and Network+ or equivalent.
• Understanding of basic electronic troubleshooting techniques.
• Knowledge of local area network and wide area network technologies.
• Ability to manage service requests and multi-task.
• Ability to install, configure, and maintain computer and network hardware and software.
• Working knowledge of network protocols, security, and troubleshooting.
• Working knowledge of operating systems and software implementation, troubleshooting, and remediation.
• Ability to analyze information and develop appropriate recommendations.
• Ability to work independently and as a team to solve problems concisely and efficiently.
• Self-motivated and self-learning.
• Strong ability to communicate, verbally and written, with technical and non-technical individuals.

Responsibilities

• Troubleshoots and remediates hardware, software, and network-related problems encountered with customers' computers, networks, Internet, and other networked equipment; remotely and on-site.
• Implements monitoring agent and appropriate checks on customer systems; monitors and responds to alerts from monitoring software system.
• Plans service calls and installations by studying customer orders, plans, manuals, and technical specifications; gathering equipment, supplies, materials, and tools; assessing installation site; if needed, preparing an installation diagram.
• Establishes voice, video, and data networks by running, pulling, and terminating cables; installing voice-over-IP equipment, surveillance cameras, firewalls, wireless access points, and switches; establishing connections and integrations; following industry standards; activating remote access tools; coordinating with other contractors.
• Maintains customer rapport by listening to and resolving concerns; answering questions.
• Maintains safe work environment by following codes, standards, and legal regulations.
• Keeps supplies ready by inventorying vehicle stock, placing order requests, and verifying delivery.
• Updates job knowledge by participating in educational opportunities and reading technical publications.
• Enhances organizational reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

Skills

Strong communication

Self-learning

Teamwork

Analytical thinking

Independent work

Education

Associate degree in computer related field

CompTIA A+ and Network+ certifications

Job description

Telephone Communications Inc (TCI) in Anniston, AL, seeks an IT Network Technician with strong problem-solving and teamwork skills. You will troubleshoot hardware, software, and network issues on-site and remotely, implement monitoring, and plan service calls and installations based on customer specifications.

The role requires an associate degree or equivalent experience, plus 2 years in computer and network implementation.