Call Center Representative

Signius; Mobile (AL); On-site; USD 52,000 - 76,000; Full time

Job summary

Providence Staffing in Mobile, AL seeks an experienced Network Technician to maintain and upgrade the organization’s network infrastructure and ensure reliable connectivity. You will troubleshoot issues, support users, and work with the Network Manager in a fast-paced environment.

The role requires an Associate degree in Computer Technology or 2 years of hands-on network hardware/software experience, with preferred Microsoft and Cisco certifications and Windows Server 2012/2016 domain

Qualifications

• Associate degree in Computer Technology or 2 years' network hardware/software experience.
• Certifications from Microsoft and Cisco are preferred.
• Experience in Windows Server 2012/2016 domain environments is strongly preferred.

Responsibilities

• Implement plans for upgrading and replacing computer hardware and software.
• Maintain full network infrastructure, including switches, wireless access points, UPS units, and related devices.
• Diagnose and repair network hardware; identify hardware vs. software issues through testing and troubleshooting.
• Monitor and troubleshoot LAN/WAN connectivity.
• Perform network, hardware, and software maintenance, updates, and upgrades.
• Monitor and support wireless networks.
• Ensure all work complies with policies, procedures, codes, standards, and safety guidelines.
• Collaborate with and take direction from the Network Manager.
• Perform other related duties as assigned

Skills

Network troubleshooting

Subnetting & VLANs

Windows Server admin

English communication

Customer support

Education

Associate degree in Computer Technology

2 years network hardware/software experience

Microsoft & Cisco certifications preferred

Tools

Switches & Wireless APs

Job description

Providence Staffing – Network Technician

Providence Staffing is seeking an experienced Network Technician to support our client in Mobile, AL. The Network Technician will be responsible for maintaining and upgrading the organization’s network infrastructure, ensuring reliable connectivity, troubleshooting issues, and supporting users and systems in a fast-paced environment.

Key Responsibilities

• Implement plans for upgrading and replacing computer hardware and software
• Maintain full network infrastructure, including switches, wireless access points, UPS units, and related devices
• Diagnose and repair network hardware; identify hardware vs. software issues through testing and troubleshooting
• Monitor and troubleshoot LAN/WAN connectivity
• Perform network, hardware, and software maintenance, updates, and upgrades
• Monitor and support wireless networks
• Ensure all work complies with policies, procedures, codes, standards, and safety guidelines
• Collaborate with and take direction from the Network Manager
• Perform other related duties as assigned

Minimum Qualifications

• Associate degree in Computer Technology OR two (2) years of experience installing and maintaining network hardware/software
• Equivalent combination of education and experience will be considered
• Microsoft and Cisco certifications preferred
• Experience in Windows Server 2012/2016 domain environments strongly preferred

Knowledge, Skills & Abilities

• Strong knowledge of network subnets, VLAN configuration, wireless networking, and Active Directory
• Proven troubleshooting skills with computer hardware, software, and network systems
• Ability to work well under pressure and make sound decisions
• Strong communication and interpersonal skills; ability to support non-technical users
• Ability to interpret and apply technical procedures and guidelines
• Ability to follow written and verbal instructions in English

Physical Requirements & Work Environment

• Primarily office environment with occasional fieldwork
• Must be able to stand or walk for brief periods