Network Technician

HCLTech; Morrisville (NC); On-site; USD 70,000 - 110,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

401(k) retirement plan

PTO

Job summary

HCLTech in Morrisville, NC is seeking a Network Operations Engineer to monitor server health and network availability using NMS, identify incidents, and coordinate rapid resolutions. You will work rotating shifts and collaborate with Tier teams to maintain service levels.

The role requires strong LAN/WAN, routing, firewall knowledge, and excellent communication. Experience with Jira/ServiceNow and incident bridges is a plus. Eligible for standard benefits and PTO per policy.

Qualifications

• Experience operating Network Management Systems (NMS) to monitor health and availability.
• Experience documenting incidents, assessing severity, and performing first-level troubleshooting.
• Strong knowledge of LAN/WAN configurations, routing/switching protocols, and firewalls.

Responsibilities

• Oversee server health, bandwidth, and application availability using NMS.
• Identify anomalies, document incidents, assess severity, and troubleshoot.
• Participate in major incident bridges and status calls for Priority 1/2 incidents.
• Route unresolved complex issues to Tier 2/3 or external vendors.
• Maintain knowledge bases, log tickets (Jira, ServiceNow), and generate reports on network health.
• Communicate effectively with end users and team members to coordinate resolutions.
• Adhere to SLAs and multitask across competing priorities.

Skills

NMS

Incident management

LAN/WAN configurations

Routing/Switching

Firewalls

Communication skills

Analytical thinking

Team collaboration

Tools

Jira

ServiceNow

Job description

• Utilize Network Management Systems (NMS) to oversee server health, bandwidth utilization, and application availability.
• Identify anomalies, document incidents, assess severity, and initiate first-level troubleshooting.
• Participate in major incident and priority outage bridges, including operational calls and status-focused management calls for Priority 1 and Priority 2 incidents.
• Route unresolved, complex network or security issues to Tier 2/3 engineers or external vendors
• Maintain knowledge bases, log tickets (e.g., Jira, ServiceNow), and generate reports on network health and performance metrics
• Strong understanding of LAN/WAN configurations, routing/switching protocols, firewalls, and server environments
• NOCs operate 24/7/365, requiring engineers to work rotating shifts, nights, or weekends
• Strong verbal and written communication skills to interact with end users and team members
• Problem-solving skills around analyzing issues, critical thinking, creativity, and finding solutions quickly
• Collaborating with different teams to address complex issues
• Time management skills to multitask and adhere to SLAs

A candidate’s pay within the range will depend on their skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to HCL policies. In addition, this role is eligible for the following benefits subject to HCL policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off (PTO) per year (some positions are eligible for unlimited PTO); and 10 paid holidays per year.

Disclaimer

HCL is an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law. Should any applicant have concerns about discrimination in the hiring process, they should provide a detailed report of those concerns to [e-mail] for investigation.