Network Operations Technician

HCLTech; Huntsville (AL); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Life insurance

Disability insurance

401(k) plan

PTO 10 days per year

Paid holidays

Job summary

HCLTech is seeking a data center technician to diagnose and repair server, storage, and network hardware in a fast-paced environment. You will troubleshoot issues, perform replacements, and document work in the ticketing system.

The role requires 24x7 availability, travel up to 15%, and on-call rotation. You should have 2+ years in hardware, networking, and troubleshooting, plus strong problem-solving and teamwork skills. A degree in CS or Engineering is preferred.

Qualifications

• Must be able to work a flexible 24x7x365 schedule, including weekends and varying shifts.
• 2+ years of experience in computer hardware, networking, and troubleshooting.
• Strong technical background in computer hardware, networking and troubleshooting.
• Excellent problem-solving and analytical skills.
• Ability to work effectively in a fast-paced, dynamic environment.
• Strong communication and interpersonal skills.
• Ability to lift up to 40 pounds in a physically demanding environment.
• Degree in Computer Science, Engineering or related field preferred.

Responsibilities

• Troubleshoot and resolve hardware problems on servers, storage, and network devices.
• Perform repairs and replacements of components such as GPU, CPU, motherboard, hard drives, and switches.
• Manage and close tickets promptly with accurate documentation.
• Contribute to root cause analysis with cross-functional teams.
• Collaborate with technicians and engineers to resolve issues and escalate when needed.
• Suggest process improvements to increase efficiency and quality.
• Monitor task queues, ticketing systems, and repair requests in the data center.
• Maintain accurate records of work in the ticket portal.
• Manage inventory of network devices, spare parts, and RMA equipment.
• Participate in training to stay current with new technologies.
• Adhere to safety procedures when handling electrical and mechanical equipment.
• Provide excellent customer service to internal stakeholders.
• On-call rotation and travel up to 15% as needed.

Skills

Problem solving

Communication

Adaptability

Teamwork

Physical stamina

Education

Degree in Computer Science or Engineering

Tools

Networking hardware basics

Job description

Key Responsibilities:

• Troubleshooting and Resolution: Identify, diagnose, and successfully resolve hardware problems on servers, storage systems, and network devices, utilizing advanced technical skills and knowledge of industry-standard tools and methodologies.
• Repair and Replacement: Perform repairs and replacements of faulty components, including but not limited to:
  • Server hardware (e.g., GPU, CPU, Motherboard)
  • Storage systems (e.g., Hard Drives, SSDs)
  • Network devices (e.g., Switches, Routers, Firewalls)
• Ticket Management and Closure: Manage and close tickets in a timely manner, ensuring that all necessary documentation is completed accurately and efficiently.
• Root Cause Analysis: Participate in root cause analysis of highly technical issues within the data center, collaborating with cross-functional teams to identify and address underlying causes.
• Collaboration and Communication: Collaborate with other technicians, engineers, and stakeholders to resolve complex technical issues, communicating effectively and escalating issues as needed to ensure prompt resolution.
• Process Improvement: Evaluate and identify areas for improvement in processes, tools, and systems, recommending changes to optimize efficiency and quality of work.
• Monitoring and Maintenance: Conduct routine monitoring of Task queue, Trouble Ticketing system, and Chatroom repair requests on equipment in the data center environment, ensuring prompt identification and resolution of issues.
• Documentation and Record-Keeping: Document all work performed within the ticket portal, including diagnosis, repairs, and maintenance activities, ensuring accurate and up-to-date records.
• Inventory Management: Maintain receiving and installing network devices, spare parts, and RMA equipment from vendors, ensuring efficient inventory management and minimizing downtime.
• Training and Development: Participate in training and stay up-to-date with new technologies and techniques, enhancing your skills and expertise.
• Safety and Compliance: Adhere to safety procedures and protocols when working with electrical and mechanical equipment, ensuring a safe and compliant work environment.
• Customer Service: Provide exceptional customer service and support to internal stakeholders, responding promptly to requests and resolving issues efficiently.
• On-call Rotation: Participate in on-call rotation, providing after-hours support for critical related issues outside of regular business hours and regular business hour on-call support as scheduled.
• Travel Requirements: Travel up to 15% of the time, as needed, to support data center operations and participate in training or meetings.

Requirements

• Must be available to work a flexible schedule 24x7x365 to support business operations, including weekdays, weekends, and varying shifts. This role may require overtime exceeding 40 hours per week.
• 2+ years of experience in computer hardware, networking, and troubleshooting
• Strong technical background in computer hardware, networking, and troubleshooting
• Excellent problem-solving and analytical skills
• Ability to work effectively in a fast-paced, dynamic environment
• Strong communication and interpersonal skills
• Ability to lift up to 40 pounds and work in a physically demanding environment
• Degree in Computer Science, Engineering, or related field preferred

Preferred Qualifications

• 2+ years of experience in a data center environment, with a focus on server hardware, storage systems, and network devices

A candidate’s pay within the range will depend on their skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to HCL policies. In addition, this role is eligible for the following benefits subject to HCL policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off (PTO) per year (some positions are eligible for unlimited PTO); and 10 paid holidays per year.

Disclaimer

HCL is an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law. Should any applicant have concerns about discrimination in the hiring process, they should provide a detailed report of those concerns to [e-mail] for investigation.