Network Technician

Hamilton Barnes ?; Memphis (TN); Remote; USD 50,000 - 70,000; Full time

Job summary

Join a dynamic Managed Service Provider as a Level 2 Technician in Memphis! This remote position requires a skilled individual who can troubleshoot network and server issues while providing excellent customer service. You will be responsible for managing client environments, ensuring data security, and maintaining professional communication with clients. This innovative firm offers a collaborative environment where your skills will contribute to the growth of the team. If you're excited about technology and ready to make an impact, this is the opportunity for you!

Benefits

Medical insurance

Vision insurance

401(k)

Qualifications

• Strong understanding of network protocols and server management.
• Experience with troubleshooting and client communication.

Responsibilities

• Provide Level 2 support for network, server, and workstation issues.
• Manage and escalate tickets ensuring timely issue resolution.

Skills

TCP/IP

DNS

DHCP

VPN

Windows Server

Active Directory

Office 365

Customer Service

Communication Skills

Tools

Meraki Dashboard

Cisco

ConnectWise

ServiceNow

VMware

Hyper-V

Job description

This range is provided by Hamilton Barnes. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$50,000.00/yr - $70,000.00/yr

USA Principal Network Consultant at Hamilton Barnes

Our client, a leading Managed Service Provider (MSP) in Tennessee, is seeking a skilled and motivated Level 2 Technician to join their growing team. This is a remote position, but the ideal candidate must be able to travel to client sites around the Memphis area as needed. As an MSP, they support a wide range of industries and are looking for a technician with solid troubleshooting skills and hands-on experience with networks, servers, and other IT infrastructure.

Due to growth throughout their Memphis, Jackson & Nashville office, we are looking for a Tier 2 Engineer to join a growing team!

Responsibilities

• Provide Level 2 configuration and support for client environments, including network, server, and workstation issues.
• Network Troubleshooting: Diagnose and resolve network-related issues such as connectivity problems, routing issues, and configuration errors (TCP/IP, DNS, DHCP, etc.).
• Server Management: Assist in the management, maintenance, and troubleshooting of Windows and Linux servers, including Active Directory, Group Policy, Exchange, and other core server applications.
• Incident Management: Manage and escalate tickets within the service management platform (e.g., ConnectWise, ServiceNow, or similar), ensuring timely resolution of issues.
• Backup & Disaster Recovery: Ensure clients' data is securely backed up and assist with disaster recovery tasks when necessary.
• Client Communication: Maintain professional communication with clients regarding the status of issues, next steps, and resolution timelines.

Required Skills

• Strong understanding of TCP/IP, DNS, DHCP, VPN, and related network protocols.
• Experience with Windows Server (2012/2016/2019), Active Directory, and Office 365 environments.
• Familiarity with VMware or Hyper-V, as well as basic virtualization and cloud concepts.
• Strong customer service and communication abilities.
• Manage and configure Meraki Dashboard for wireless, switching, and security devices.
• Configure and support network routing, switching, and security protocols (e.g., OSPF, BGP, VLANs, ACLs, VPNs) in a Cisco environment.

Excited about this opportunity? Apply with an updated resume!

Seniority level

Associate

Employment type

Full-time

Job function

Information Technology and Engineering

Industries

Computer and Network Security and IT Services and IT Consulting

Medical insurance

Vision insurance

401(k)