Network Technician

Galpin Motors; Los Angeles (CA); On-site; USD 55,000 - 75,000; Full time

Job summary

Join a leading automotive dealership as an IT Technician, providing comprehensive technical support across multiple locations. This role requires strong problem-solving skills, effective communication, and a commitment to quality service. Enjoy a dynamic work environment with opportunities for career growth and various employee benefits.

Benefits

401k with match

Health insurance

Vehicle discounts

Career growth opportunities

Qualifications

• 4+ years of experience in a technical support role.
• Strong understanding of IT principles, networking, OS, and security.

Responsibilities

• Provide end-user technical support via phone, email, or in-person.
• Diagnose, troubleshoot, and resolve technical issues.
• Assist with user access and IT onboarding for new employees.

Skills

Communication

Customer-focused

Problem Solving

Self-motivated

Education

Relevant certifications

Tools

Google Workspace

Microsoft Active Directory

OS X

Windows 10/11

VoIP troubleshooting

Job description

Join the Galpin family and be part of one of the world’s most respected and iconic Automotive Dealership groups.

If you are an individual who can think on your feet, be empathetic to others’ problems, and show resolve in examining a technical issue to deliver solutions, you will thrive at Galpin Motors.

We're seeking a highly motivated IT Technician to provide comprehensive technical support services across our San Fernando Valley, Santa Clarita, Hollywood, and Beverly Hills locations. This position will be based in North Hills, CA, working from 9 am to 6 pm, with an on-call rotation for after-hours and weekend emergencies.

Some of What You'll Do

1. Provide end-user technical support via phone, email, or in-person.
2. Diagnose, troubleshoot, and resolve technical issues for workstations, printers, phones, scanners, network connectivity, and software applications.
3. Perform root cause analysis and implement solutions to prevent recurring issues.
4. Configure new hire systems and perform IT onboarding for new employees.
5. Assist with user access, creation, editing, and troubleshooting in Active Directory, Google Workspace, and various software applications.
6. Assist in server/networking room with patch cabling, infrastructure maintenance, and management.
7. Monitor systems proactively for performance and security.
8. Deploy new equipment and handle upgrade requests efficiently.
9. Communicate effectively with colleagues, management, and vendors.
10. Participate in meetings and contribute to improving IT processes.
11. Provide basic training to end-users on hardware and software use.
12. Collaborate with other departments and vendors to resolve complex issues.
13. Support A/V equipment in conference rooms.
14. Perform other duties as assigned.

Requirements

1. 4+ years of experience in a technical support role or similar.
2. Strong understanding of IT principles, networking, OS, and security.
3. Effective communication, patience, tenacity, and follow-through.
4. Excellent verbal and written communication skills.
5. Self-motivated, able to work independently and under pressure.
6. Customer-focused with a commitment to quality service.
7. Ability to travel to different sites and participate in rotating on-call support.
8. Must have a valid driver’s license, reliable vehicle, and clean driving record.
9. Physical ability to stand, walk, bend, and lift up to 35 lbs.

Desired Skills and Experience

1. Experience with Google Workspace, Microsoft Active Directory, and Entra ID.
2. Proficiency in OS X, Windows 10/11.
3. Experience configuring firewalls and switches.
4. Knowledge of security, privacy, compliance, and IT best practices.
5. Relevant certifications (e.g., CompTIA A+, Microsoft Desktop Support Technician) are a plus.
6. Experience with VoIP troubleshooting.

Company Overview

Galpin, established in 1946, has become a leader in the automotive industry with numerous firsts and record-breaking achievements. We are family-owned, operated by the Boeckmann Family, and driven by core values including integrity, service, accountability, continuous improvement, teamwork, and fun.

Our brands include Ford, Lincoln, Porsche, Volkswagen, Land Rover, Jaguar, Volvo, Aston Martin, Lotus, Polestar, Mazda, Honda, and more. We offer various employee benefits, including 401k with match, health insurance, vehicle discounts, and career growth opportunities.

We celebrate diversity and are committed to creating an inclusive environment for all employees.