Network Technician

ATN INTERNATIONAL; Charlotte Amalie (United States Virgin Islands); On-site; USD 35,000 - 50,000; Full time

Job summary

Brava is seeking a motivated, customer-focused Network Technician to join our Managed Services Engineering and Service Delivery team in St. Thomas, USVI.

You will support customer deployments, equipment installations, troubleshooting, maintenance, and documentation while collaborating with engineers and support teams to ensure high-quality service. Responsibilities include staging equipment, installing and testing network gear, documenting deployments, and assisting with customer onboarding.

Qualifications

• Bachelor’s degree in IT or related field, or 3 years relevant work experience.
• 1–3 years in network technician/IT support/telecom role.
• Basic understanding of TCP/IP, switching, routing, wireless networking.

Responsibilities

• Equipment staging, inventory, and verification before deployments.
• Install network, wireless, voice, and security equipment at customer locations.
• Perform testing and validation of installed equipment.
• Support equipment setup and configuration under guidance of senior staff.
• Provide onsite troubleshooting and technical support for customer services.
• Maintain installation and deployment documentation and records.
• Assist with customer onboarding and basic user training.

Skills

Customer service

Communication

Troubleshooting

Teamwork

Independent work

Problem solving

Networking concepts

Education

Bachelor’s degree or 3 years experience

High school diploma + 3 years experience

Tools

Microsoft Office

Microsoft Teams

Networking test equipment

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Engineering and Planning Regular Full-Time St. Thomas, VI, US

Salary Range: $35,000.00 To $50,000.00 Annually

Location: USVI

Reports To: Sales Engineering Manager

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Job Summary

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Brava is seeking a motivated and customer-focused Network Technician to join our Managed Services Engineering and Service Delivery team. This role is responsible for supporting customer deployments, equipment installations, troubleshooting, maintenance activities, and documentation. The Network Technician will work closely with the Lead Network Technician, engineers, and support teams to ensure successful delivery of customer solutions and a high-quality customer experience.

Responsibilities:

As a Network Technician, you will be responsible for:

• Equipment Staging: Prepare, inventory, and verify equipment prior to customer deployments.
• Equipment Installation: Assist with installation of network, wireless, voice, and security equipment at customer locations.
• Equipment Testing: Perform testing and validation of installed equipment to ensure proper operation.
• Equipment Configuration: Support equipment setup and configuration under the guidance of the Lead Network Technician or Engineering team.
• Onsite Support: Provide onsite troubleshooting and technical support for customer services and equipment.
• Documentation Management: Maintain accurate installation records, inventory records, and deployment documentation.
• Customer Onboarding Support: Assist with customer handoff activities, including equipment demonstrations and basic user training.
• Network Equipment Maintenance: Perform scheduled maintenance, inspections, upgrades, and replacement of managed equipment.
• Professional Services: Support customer projects involving network troubleshooting, equipment moves, adds, and changes.
• Structured Cabling: Install, terminate, test, label, and document copper and fiber cabling systems.
• Rack and Infrastructure Support: Assist with MDF/IDF build-outs, patch panel installations, rack mounting, cable management, and equipment organization.
• Travel Requirements: Travel throughout the USVI as needed to support customer deployments and service calls.
• Team Support: Collaborate with technicians, engineers, and contractors to complete assigned projects and service requests.
• Continuous Learning: Maintain knowledge of current technologies and pursue relevant certifications and training opportunities.
• Perform other duties as required.

Education Requirements:

• Bachelor’s degree in information technology, Computer Science, or a related field or high school diploma or equivalent and 3 years work experience

Knowledge and Experience:

• 1-3 years of experience in a network technician, telecommunications, IT support, or helpdesk role.
• Basic understanding of networking concepts including TCP/IP, switching, routing, wireless networking, and internet services.
• Experience installing and troubleshooting network equipment.
• Familiarity with structured cabling practices and standards.
• Ability to interpret network diagrams and installation instructions.
• Strong troubleshooting and problem-solving abilities.
• Excellent customer service and communication skills.
• Strong organizational skills and attention to detail.
• Ability to work independently and as part of a team.
• Experience with Microsoft Office and Microsoft Teams for documentation and communication.
• Industry certifications such as CompTIA Network+, Fortinet NSE, Cisco CCST, Aruba, Microsoft, or other relevant certifications are considered an advantage.
• Basic understanding of service delivery KPIs and customer support expectations.

Additional Requirements

• Valid driver’s license and ability to travel throughout the USVI as required.
• Ability to lift up to 50 lbs and safely handle tools, test equipment, and networking hardware.
• Ability to work in equipment rooms, ceilings, ladders, and elevated locations when required.
• Follow all company and customer safety requirements.
• Ability to participate in occasional after-hours or emergency support activities.
• Maintain professionalism and a customer-first approach when representing Brava onsite.