Network Services Engineer

INSPYR Solutions; Boston (MA); Hybrid; USD 80,000 - 110,000; Full time

Job summary

Join a dynamic Managed Services team as a Senior Network Services Engineer, where you will leverage your extensive experience in network monitoring and support. This role offers the chance to work in a hybrid environment, providing 24x7 operations and support services while troubleshooting complex LAN/WAN issues. You will be instrumental in ensuring network reliability and security, making a significant impact in a fast-paced, rapidly evolving industry. If you are a proactive self-starter with a passion for technology and a commitment to excellence, this is the opportunity for you to shine and grow your career.

Qualifications

• 8+ years of experience in network monitoring and support.
• CCIE certification required with advanced knowledge of routing and switching.
• Strong communication and teamwork skills.

Responsibilities

• Provide 24x7 monitoring, operations, and support services.
• Troubleshoot complex LAN/WAN issues and escalate as needed.
• Perform upgrades and maintenance of network devices.

Skills

Network Monitoring

Troubleshooting

Cisco Knowledge

TCP/IP

Routing and Switching

Communication Skills

Teamwork

Task-oriented

Wireless Networking

Security Awareness

Education

Bachelor's Degree in related field

Tools

Cisco TAC

Palo Alto

Riverbed

Computer Associate's Spectrum

HP OpenView

Job description

Title: Network Services Engineer
Location: Hybrid in Boston, MA - 3 days on site, 2 days remote
Duration: Direct Hire
Work Requirements: US Citizen only

The Opportunity:
An exciting opportunity for an experienced Senior Network Services Engineer to join our Managed Services team. In this role, you will provide 24x7 monitoring, operations and support services. The successful candidate should be a self-starter, who will proactively find and address issues and will become a leader within the Service Desk. The individual must be comfortable working in a very fast-paced, busy environment in the rapidly growing monitoring & managed services industry.

What you will do:

• Network monitoring and utilization reporting
• Create tickets using ticketing procedures and follow escalation procedures
• Handle direct customer calls and raise tickets
• Incident validation - Alarm verification (i.e. log into devices once an alarm is received to ensure it's not a false positive)
• Collect vital stats on each device (differs by device) and provide reporting
• Troubleshooting of LAN/WAN issues including switching, routing VLAN, trunking
• Open cases with 3rd party vendors (ISP, Cisco TAC, Palo Alto)
• Ticket follow up
• Resolve escalated issues from Level 1 Engineers
• Troubleshoot complex LAN/WAN issues
• Diagnose issues on routers/switches/gateways/firewalls etc.
• Perform Logical Moves, Adds and Changes for IPT devices
• Coordinate with ISPs and vendors on bandwidth and hardware issues
• Perform upgrades and maintenance of network devices
• Escalate to Senior engineers
• Continuously improve knowledge around information security as it relates to their job and identifying and preventing phishing attempts

Who you are:

• Bachelor's Degree in related field
• Must have at least 8 years of experience in network monitoring and support experience
• Cisco/TCP/IP knowledge and advanced knowledge of routing, switching and troubleshooting
• CCIE is required
• Palo Alto, Riverbed experience
• Experience with Servers, routers, switches, hubs, firewalls and networking equipment
• Experience with MPLS, Frame Relay, T1, and DSL
• Experience with Windows 2003/2008 and Internet troubleshooting skills
• Understanding of Virtual Private Networks
• Previous experience working in a Network Operations Center is strongly desired.
• Experience with Computer Associate's Spectrum and/or HP OpenView or other enterprise management systems is desired.
• Strong communication skills
• Teamwork ability
• Task-oriented
• Wireless Networking
• Replication
• Connectivity (T1, DS3, MPLS, DSL, BGP)
• Must be available to work weeknights and weekends with minimal supervision
• Must have strong communication skills, technical writing skills, and a strong sense of responsibility.
• Remain vigilant while continuing to maintain and enhance the overall security of ECI and the client's receiving our services.
• Maintain awareness about the potential risks based on the environment they are operating in and the clients they are working on.

About INSPYR Solutions:
Technology is our focus and quality is our commitment. As a national expert in delivering flexible technology and talent solutions, we strategically align industry and technical expertise with our clients' business objectives and cultural needs. Our solutions are tailored to each client and include a wide variety of professional services, project, and talent solutions. By always striving for excellence and focusing on the human aspect of our business, we work seamlessly with our talent and clients to match the right solutions to the right opportunities. Learn more about us at inspyrsolutions.com.

INSPYR Solutions provides Equal Employment Opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, INSPYR Solutions complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.