Network/Technical Analyst for Copiers and Printers

Just·Tech; Fredericksburg (VA); Hybrid; USD 55,000 - 75,000; Full time

Benefits offered by this job

Health care benefits

401K

Paid Time Off

Voluntary Life options

Company vehicle, phone and laptop for

Job summary

JustTech is seeking a Network/Technical Analyst to join our team in the greater Fredericksburg, VA area. The role focuses on providing technical support to our customers, with emphasis on copier and printer repair and proactive network assistance.

You will troubleshoot onsite and remote issues, communicate clearly with clients, and manage your schedule to meet deadlines. JustTech offers competitive health benefits, a 60% company premium, 401K, PTO, and equipment for business use.

Qualifications

• Copier and printer repair capabilities, Xerox experience preferred.
• Strong troubleshooting with copiers and printers.
• Experience with onsite and/or remote troubleshooting.
• Knowledge of network fundamentals.
• Excellent communication and customer relations skills.
• Excellent time management and the ability to handle multiple tasks in a fast-paced environment.
• Must possess the ability and determination to complete tasks.

Responsibilities

• Provide technical support to customers for copier and printer issues.
• Troubleshoot network and device problems, onsite or remote.
• Coordinate with clients to minimize downtime and document incidents.
• Maintain clear communication and documentation of service activities.

Skills

Copier/Printer repair

Troubleshooting

Onsite/Remote support

Network fundamentals

Communication

Time management

Organizational skills

Schedule management

Job description

JustTech is actively seeking a highly skilled professional with excellent communication & organizational skills for a Network/Technical Analyst position with the primary area of the greater Fredericksburg, VA. This individual would join our team and provide technical support to JustTech’s customers.

JustTech LLC, is a technology company specializing in providing copiers & multifunction printers, Managed Print Solutions and Managed Network Solutions.

Through our Print Solutions, we offer sales and service support for Xerox copiers & printers. Currently we are managing thousands of copiers & printers making millions of impressions every month.

With our Network Solutions, we provide Managed Network Services & IT support to more than a hundred small businesses and organizations. We specialize in proactive support and provide onsite and remote assistance.

JustTech has a long successful track record of providing clients with Managed Print and Managed IT Solutions with high client retention. After every service incident, clients are encouraged to share feedback and these surveys are posted on Proven Expert, a third-party review site.

Job Requirements:

• Copier and printer technical repair capability (Xerox experience preferred).
• Strong troubleshooting skills with copiers and printers.
• Experience with onsite and/or remote troubleshooting.
• Knowledge of network fundamentals.
• Excellent communication and customer relations skills.
• Excellent time management skills and the ability to handle multiple tasks in a fast-paced environment.
• Must have strong organizational skills.
• Ability to manage their own schedule and adhere to schedules.
• Must possess the ability and determination to complete tasks.

JustTech offers a competitive salary with health care benefits to employees and their dependents with the company paying 60% of the total premium. There are also 401 K, Paid Time Off (Vacation and Holidays), and Voluntary Life options. For this position, JustTech provides a vehicle, phone and laptop for business use.

JustTech is an Equal Opportunity Employer Veterans/ Disabled