Network/Systems Administrator

Infojini Inc; Washington (District of Columbia); On-site; USD 60,000 - 80,000; Full time

Job summary

A technology solutions provider located in Washington, DC is seeking a candidate to maintain data security and support network operations. Responsibilities include managing backups, responding to support requests, and logging issues accurately. Ideal candidates will possess strong analytical skills and experience with Cisco switches and MSSQL Server, and must excel in both independent and collaborative environments. Join our team to ensure superior service and system performance.

Qualifications

• Excellent analytical and problem-solving skills required.
• Experience with networking hardware and security measures.
• Ability to work independently and collaboratively.

Responsibilities

• Maintain security of company data through backups and malware prevention.
• Track and resolve network support requests in a timely manner.
• Provide effective communication to customers regarding issues.

Skills

Analytical skills

Problem-solving skills

Customer communication

Tools

Cisco switches

Wireless LAN controllers

MSSQL Server

Job description

Primary Responsibilities

• Maintain security of company data through backups, disaster planning, and malware prevention/detection/removal.
• Track and elevate network support requests as needed to the appropriate staff. Work closely with other IT&S staff to resolve complicated issues in a timely and effective manner.
• Provide timely and effective communication to customers regarding problem status and issue resolution.
• Accurately log all network contacts using existing ticket tracking software and document all actions taken to provide problem resolution.
• Provide weekly and monthly reports of activities as required.

Secondary Duties/Responsibilities

• Work collaboratively with members of the IT Support Operations team to ensure superior responsiveness to customer needs and system performance.

Training and Qualifications

• Excellent analytical and problem solving skills required.
• Working experience with Cisco switches, wireless LAN controller, two-factor authentication and MSSQL Server.
• Must have the ability to work both independently and collaboratively with staff, customers and external vendors.

Additional Information

All your information will be kept confidential according to EEO guidelines.