Network & System Infrastructure Manager

City of Shreveport; Shreveport (LA); On-site; USD 90,000 - 130,000; Full time

Job summary

The City of Shreveport’s Information Technology Department seeks a Network & System Infrastructure Manager to lead the operation, stability, and strategic development of all technology hardware, network, and system infrastructure across city departments.

You will build documented business processes, align with IT strategy, and drive long-term operational standards while mentoring the Infrastructure Team and maintaining security and reliability across the city’s technology estate.

Qualifications

• Bachelor's degree or 10+ years IT infra experience including leadership roles.
• Experience managing network and systems infrastructure in a municipal or large organization.
• Strong hands-on technical knowledge of Windows technologies including Windows Server and AD.
• Excellent communication and ability to lead cross-functional teams.
• Experience negotiating hardware/software contracts and vendors.

Responsibilities

• Directly manage Infrastructure Team, hire, train, schedule, and mentor staff.
• Develop and maintain KPIs, operational objectives, and documented procedures.
• Ensure security and disaster recovery planning; test and update DR plans.
• Define policies and procedures; document configurations and runbooks.
• Maintain comprehensive infrastructure documentation and change management processes.
• Collaborate with IT leadership to support business continuity and risk remediation.

Skills

Windows Server

SQL Server

Active Directory

Networking (LAN/WAN)

Firewalls

Virtualization

Leadership

Project management

Education

Bachelor's degree in Computer Science / IT / related field

Tools

VMware

Citrix

PowerShell

Job description

The Information Technology Department’s Network & System Infrastructure Manager is responsible for the continued operation, stability, and strategic development of all technology hardware, network, and system infrastructure that supports efficient and effective operations for all city departments. This position provides leadership in building consistently documented business processes across infrastructure operations and ensures alignment with the city’s IT strategic direction.

Worked Performe

d

The Information Technology Department’s Network & System Infrastructure Manager is responsible for the continued operation, stability, and strategic development of all technology hardware, network, and system infrastructure that supports efficient and effective operations for all city departments. This position provides leadership in building consistently documented business processes across infrastructure operations and ensures alignment with the city’s IT strategic direction.

Worked Performe

d

Under the guidance of the Chief Technology Officer, this The Network & System Infrastructure Manager is responsible for ensuring that networks, systems, devices, and infrastructure services operate smoothly on a day to day basis, while implementing long term operational standards and processes. Duties inc

l

ue:

Directly responsible for hiring, training, scheduling, and mentoring members of the Infrastructure Team; monitoring performance and stability across IT infrastructure and proactively identifying areas for impro

vemnt.

Holds regular performance reviews for all direct reports and provides results to IT Admin

i

strtion

Responsible for building and maintaining team goals, operational objectives, and key performance indicators (KPIs) to measure effectiveness, service reliability, and team p

erforance.

Ensures the physical and digital security of sensitive hardware and soft

ware sstems.

Maintains current knowledge of infrastructure best practices, emerging trends, and indu

stry stndards.

Evaluates hardware, software, and infrastructure solutions from vendors, and creates RFPs when needed

f

or acqusitions.

Defines divisional policies and procedures and ensures that they are clearly documented and u

nderstoodby staff.

Maintains comprehensive documentation of infrastructure systems, ensuring all procedures, configurations, troubleshooting steps, and processes are stored in a central repository acc

e

ssible tothe team.

Will develop and maintain standardized busines

ss processes including:

Documented operational a

nd maintenane procedur

es

Maintennce schedules

Change managment proc

esses

Troublshooting guides

Business c

ontinuity and reovery procedures

Monitors the installation, operation, maintenance, and performance of all network and communications technologies, ensuring reliab

ility even duringpeak utilization.

Creates, updates, and tests disaster recovery plans and business continuity procedures in collaboration with IT Leadership; ensuring tests

are performed andresults validated.

Works with IT Administration and the Threat & Vulnerability Manager to update, maintain,an

d implement the Cit’s Security Policy.

Collaborates with the IT Leadership Team to develop, maintain, and enhance t

h

e department’s busiess continuity plan.

Coordinates with external contractors and professional service

providers to accomplish departmental goals.

Evaluates and maintains divisional train

i

ng requirements and ogoing education plans.

Supports other departmental functions as requird

by IT Administration.

Minimum Qualifications:

Bachelor’s degree in Computer Science, Information Technology, or a related field OR a minimum of 10 years of experience in Information Technology as a Network Manager, Network Administrator, Systems Administrator, or similar role, including

at

least 2 years in leaderhip or project management.

Strong hands-on technical knowledge of Microsoft Windows technologies, including Windows Server, SQL Server,

Exchange Server, Active Diectory, DHCP, DNS, and RDP.

Strong understanding of core network technologies (LAN/WAN, subnets, firewalls

,

APNs/VPNs, SSL, HTTP, FTP,routers/switches, wireless).

Working knowledge of additional IT infrastructure technologies such as SAN, virtualization, and VoIP; familiarity

with end‑user computing envionments and management tools.

Experience negotiat

i

ng and managing hardware and oftware contracts and vendors.

Ability to establish and maintain effective working relationships across the organization; excellent written and verbal communication skills; ability to lead teams, manag

e projects, and adapt in a everchanging technical environment.

Ability to maintain confidentalit

y in all aspects of the job.

Ciminal background check required.

Proven l

e

adership capabilities and experiece directing technol

ogy personnel.

Experience in muncipal government strongly preferred

Excellent communication skills; proven ability to coordinate cross functional teams and pre

s

ent risk and remediation plans to tchnical and non technical audiences.

Excellent written and verbal communicationski

lls, with the ability to collaborate cross all levels of the organization.

Ability to build and maintain p

o

sitive working relationships with empoyees, departments, and team members.

Strong leadership capabilities and experience guiding techni

cal teams with an ability to mentor andprovide foundational guidance to staff.

Must have ability to exercise independent judgmen

t

in planning, organizing, and set priorties of tasks amongst active projects.

Must be both creative and have a technical aptitude and a structured approach to the solution of problems

; ability to work independently and must e able to be able work as part of a team

Must prioritize continuing education as te

chnology changes; be intelligent, self-motv