Network Support Technician – Japanese Bilingual

Cinter Networks, Inc.; Los Angeles (CA); On-site; USD 25,000 - 35,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

Basic Life Insurance and AD&D Coverage

Short-Term and Long-Term Disability

Flexible Spending Account (FSA)

401(k) with Company Match

Paid Time Off (Vacation, Sick Leave)

13 Company Holidays per Year

Tuition Reimbursement Program

Employee Assistance Program (EAP)

Wellbeing Solutions Program

Job summary

Cinter Networks, Inc. is seeking a Network Support Technician – Japanese bilingual to join our on-site team in Los Angeles.

The role focuses on 24/7 NOC operations, monitoring data centers and backbone systems, and rapid troubleshooting of network issues to ensure peak service availability. Candidates must be fluent in Japanese and English, comfortable with rotating shifts including nights and weekends, and legally authorized to work in the United States.

Qualifications

• Business-level proficiency in Japanese and English (spoken and written).
• Ability to work rotating shifts (nights, weekends, holidays).
• Legal authorization to work in the United States without sponsorship.

Responsibilities

• Provide 24/7/365 operation and maintenance support within the Network Operation Center (NOC).
• Monitor and support network infrastructure, data centers, backbone equipment, submarine cable systems, and international transmission services.
• Troubleshoot network and infrastructure-related issues and elevate when necessary.
• Support IT solution services and ensure stable operation of critical systems.
• Work collaboratively with internal teams to maintain high service availability and reliability.
• Participate in rotating shifts, including nights, weekends, and holidays.

Skills

Bilingual Japanese-English

Customer service

Teamwork

Tools

Windows OS

MS Office

Job description

Job Details

• Job Title: Network Support Technician – Japanese Bilingual
• Working Location: Los Angeles, CA90017 (On-site)
• Working Style: On-site
• Employment Type: Full-time
• Salary: $21.64/hour
• Benefits: Competitive Benefit
• Visa Support: No (Must have legal authorization to work in the U.S.)
• Working Hours:
  • Rotating shifts (5 days/week, including weekends and holidays)
  • 7:00 AM – 3:00 PM
  • 3:00 PM – 11:00 PM
  • 11:00 PM – 7:00 AM
• Language: Japanese and English (Business level required)
• Shift schedule rotates weekly.

Key Responsibilities

• Provide 24/7/365 operation and maintenance support within the Network Operation Center (NOC).
• Monitor and support network infrastructure, data centers, backbone equipment, submarine cable systems, and international transmission services.
• Troubleshoot network and infrastructure-related issues and elevate when necessary.
• Support IT solution services and ensure stable operation of critical systems.
• Work collaboratively with internal teams to maintain high service availability and reliability.
• Participate in rotating shifts, including nights, weekends, and holidays.

The Right Candidate Will Possess

• Strong communication skills in both Japanese and English.
• A proactive attitude and willingness to work in a 24/7 operational environment.
• Basic technical troubleshooting skills and an interest in networking and IT infrastructure.
• Flexibility to work rotating shifts, including night shifts and weekends.
• A customer-focused mindset with strong teamwork abilities.

Required Qualifications & Skills

• Business-level proficiency in Japanese and English (spoken and written).
• Basic PC skills, including Microsoft Windows, Word, Excel, and other standard office applications.
• Ability to work rotating shifts, including nights, weekends, and holidays.
• Legal authorization to work in the United States without sponsorship.
• Prior experience in network operations, IT support, telecommunications, or data center environments is preferred but not required.

Benefits

• Medical, Dental, and Vision Insurance
• Basic Life Insurance and AD&D Coverage
• Short-Term and Long-Term Disability Insurance
• Flexible Spending Account (FSA)
• 401(k) with Company Match
• Paid Time Off (Vacation, Sick Leave, Floating Holidays)
• 13 Company Holidays per Year
• Tuition Reimbursement Program
• Employee Assistance Program (EAP)
• Wellbeing Solutions Program