Information Technology Support Technician

Pasona N A, Inc.; Torrance (CA); Hybrid; USD 44,000 - 61,000; Full time

Benefits offered by this job

Health/Dental/Vision/Life Insurance

401(k) with Matching

Paid Time Off

Employee Assistance Program

Employee Discount

Referral Program

Tuition Reimbursement

Relocation Assistance

Job summary

Pasona N A, Inc. is seeking a hands-on IT professional to support enterprise customers with Windows Server, Azure, and network infrastructure in a bilingual Japanese/English role. This hybrid position requires commuting to Torrance or relocation, with a strong focus on design, configuration, and operational excellence.

You will work across servers, networks, virtualization, and Microsoft cloud services, delivering migrations, deployments, and ongoing support in both languages.

Qualifications

• 3 years of systems engineering experience and 3 years of hands-on Azure experience.
• Experience supporting Windows Server and hybrid on-premises and Microsoft cloud environments.
• Experience with Microsoft Intune or other endpoint management tools.
• Knowledge of enterprise backup and disaster recovery solutions.
• Experience supporting multi-site networks using Cisco, Meraki, FortiGate, or comparable technologies.
• Familiarity with SD-WAN, wireless networks, site-to-site VPNs, and remote-access VPNs.
• Ability to commute to Torrance for the hybrid schedule, or relocate before starting.
• Business-level Japanese is required for this position.

Responsibilities

• Design, configure, maintain, and troubleshoot enterprise networks and Windows Server environments.
• Administer Active Directory, Group Policy, DNS, DHCP, virtualization platforms, and related infrastructure.
• Support Microsoft Azure, Entra ID, Intune, and Microsoft 365 environments.
• Provide remote and on-site technical support to enterprise customers in Japanese and English.
• Help deliver infrastructure migrations, upgrades, deployments, and implementation projects.
• Monitor systems for availability, performance, reliability, and security.
• Document network diagrams, configurations, procedures, and support processes.
• Coordinate with customers, vendors, cloud providers, and other IT teams to resolve issues and complete projects.
• Participate in an on-call rotation and provide occasional after-hours or weekend support for maintenance or critical incidents.

Skills

Business-level Japanese and English

3 years systems engineering experience

on-site/remote hybrid work readiness

Tools

Azure

Windows Server

Active Directory

Group Policy

DNS

DHCP

Intune

Microsoft 365

Microsoft cloud services

Azure Entra ID

Job description

Pay: Starting at $38.00 per hour, plus bonus opportunities

Language requirement: Business-level Japanese and English

Bring your infrastructure skills to a role where you can solve real technical challenges for enterprise customers. We’re seeking a hands‑on IT professional who enjoys working across servers, networks, virtualization, and Microsoft cloud services—and can support customers confidently in both Japanese and English.

Business-level Japanese is required for this position.

What You’ll Do

• Design, configure, maintain, and troubleshoot enterprise networks and Windows Server environments.
• Administer Active Directory, Group Policy, DNS, DHCP, virtualization platforms, and related infrastructure.
• Support Microsoft Azure, Entra ID, Intune, and Microsoft 365 environments.
• Provide remote and on‑site technical support to enterprise customers in Japanese and English.
• Help deliver infrastructure migrations, upgrades, deployments, and implementation projects.
• Monitor systems for availability, performance, reliability, and security.
• Document network diagrams, configurations, procedures, and support processes.
• Coordinate with customers, vendors, cloud providers, and other IT teams to resolve issues and complete projects.
• Participate in an on-call rotation and provide occasional after‑hours or weekend support for maintenance or critical incidents.

What You Bring

• At least 3 years of systems engineering experience and 3 years of hands‑on Azure experience.
• Experience supporting Windows Server and hybrid on‑premises and Microsoft cloud environments.
• Experience with Microsoft Intune or other endpoint management tools.
• Knowledge of enterprise backup and disaster recovery solutions.
• Experience supporting multi‑site networks using Cisco, Meraki, FortiGate, or comparable technologies.
• Familiarity with SD‑WAN, wireless networks, site-to-site VPNs, and remote‑access VPNs.
• Ability to commute to Torrance for the hybrid schedule, or relocate before starting.

The benefits package includes health, dental, vision, and life insurance; a 401(k) with matching; paid time off; an employee assistance program; an employee discount; a referral program; tuition reimbursement; and relocation assistance. A health savings account and retirement plan are also offered.

If you enjoy hands‑on problem solving and want to work across both customer support and infrastructure projects, we’d like to hear from you.