Network Support Specialist (TACLANES)

Abacus Technology; Massachusetts; On-site; USD 85,000 - 110,000; Full time

Job summary

Abacus Technology is seeking a Network Support Specialist to provide network and infrastructure support for Hanscom AFB. This full-time role requires hands-on work with TACLANES, Cisco/Juniper routers and switches, and DoD compliance.

The ideal candidate will have 3+ years in network support, a Security+ CE certification, and strong skills in DHCP, IPAM, VoIP, and network monitoring tools like Orion and Wireshark. This position is on-site at Hanscom AFB, MA, and may require after-hours work.

Qualifications

• 3+ years of experience in a network support role.
• Associate's degree in a related field; additional work experience may substitute for the degree.
• Must be Security+ CE certified.
• Extensive TACLANES experience and training.
• Hands-on configuration/installation of Cisco/Juniper routers/switches.
• Strong knowledge of DHCP, NMS Orion, Cisco ISE, and Wireshark.
• Experience with Layer 2/3 protocols in VoIP environments.
• Familiarity with IP address management, DHCP, Radius, Syslog, DNS.
• Windows Server 2016/2019 knowledge is a plus.
• Ability to lift 50 lbs and work after hours when needed.

Responsibilities

• Manage and maintain a converged Gigabit Ethernet network infrastructure for Hanscom AFB.
• Install, configure, and troubleshoot network infrastructure and devices.
• Support ongoing upgrade projects and operational tasks for routers, switches, and IPAM.
• Update topology maps and maintain documentation for classified and unclassified networks.
• Assist in meeting DoD/AF/DISA compliance requirements for network systems.
• Participate in maintenance and optimization of enterprise infrastructure across networks.
• Interface with vendors for hardware/software upgrades and warranties.
• Diagnose data issues, open trouble tickets, and ensure timely resolutions with Tier 3 support.

Skills

Network troubleshooting

Network management

DHCP

IP address management

VoIP

Layer 2/3 protocols

Team collaboration

Customer service

Education

Associate's degree in a related field

Tools

Cisco routers

Juniper routers

Cisco switches

NMS Orion

Visio

Wireshark

Job description

Network Support Specialist (TACLANES)

Job Locations

US-MA-Hanscom AFB

Job ID: 2026-8669

Overview

Abacus Technology is seeking a Network Specialist to provide network and infrastructure support for Hanscom AFB. This is a full-time position.

Responsibilities

• Work with network engineering team managing and maintaining a converged Gigabit Ethernet network infrastructure in support of 66 ABG/SC and their customers under Core Services.
• Install, configure, and troubleshoot network infrastructure.
• Work on daily tasks and on-going upgrade projects to include operational support for routers, switches, IP address management, network management tools etc. Projects include design and integration of new networks into the existing architecture.
• Update and maintain network topology maps, classified and unclassified.
• Assist in securing network systems to meet applicable DoD, AF and DISA compliance.
• Participate in system maintenance/optimization/performance activities of the enterprise infrastructure for classified, unclassified and other networks.
• Interface with vendors for warranty claims, hardware/software upgrades and other technology updates.
• Diagnose data issues, open and route trouble tickets and handle customer support cases with third party subject matter experts through tier 3 contracted support constructs and ensure proper and timely resolutions.
• Maintain detailed record keeping for adherence to locally established and required military processes and procedures services which ensure that networks are compliant with applicable directives, publications, and/or guidelines as governed by external DoD agencies.
• Research technical issues and develop solutions.

Qualifications

3+ years experience in a network support role. Associate's degree in a related field. Additional work experience may be substituted for degree requirements. Must be Security+ CE certified. Must have extensive TACLANES experience and training. Hands-on experience in configuration/installation of Cisco/Juniper product line of routers/switches. Strong network debugging and network troubleshooting skills. Working knowledge of DHCP, NMS - Orion NPM/NCM, Cisco ISE, and Wireshark. Strong working knowledge and excellent troubleshooting skills of Layer 2 and Layer 3 protocols in a VoIP environment. Working knowledge of IP address management, DHCP, Radius, Syslog, and DNS is required. Knowledge of Windows 2016/2019 is a plus. Good understanding of cabling (Fiber/CAT5E etc.). Knowledge of firewalls, proxies, and UPS. Proficient with network hardware and related software. Demonstrate critical thinking skills for problem identification and resolution. Able to create and maintain operational procedures, topology maps using Visio. Must be self-motivated and have the ability to work effectively in a team environment. Strong communication skills, customer service skills, and attention to detail. Must be able to lift and carry 50 lbs. Able to work outside of normal business hours to support emergency operations or planned projects as needed. Must be a US citizen and hold a current Secret clearance.

Applicants selected will be subject to a U.S. government security investigation and must meet eligibility requirements for access to classified information.

EOE/M/F/Vet/Disabled