Network Support Specialist (TACLANES)

Abacus Technology Corporation; Bedford (MA); On-site; USD 70,000 - 90,000; Full time

Job summary

Abacus Technology Corporation is seeking a Network Specialist in Bedford, MA to support networking and infrastructure for Hanscom AFB. The role requires 3+ years of experience, hands-on skills with Cisco/Juniper products, and Security+ CE certification. Responsibilities include managing a Gigabit Ethernet network, troubleshooting, and compliance activities. The position is full-time and demands effective teamwork and strong communication skills. Candidates must be US citizens with a current Secret clearance.

Qualifications

• 3+ years of experience in a network support role.
• Must be Security+ CE certified.
• Must be a US citizen and hold a current Secret clearance.

Responsibilities

• Manage and maintain a converged Gigabit Ethernet network infrastructure.
• Install, configure, and troubleshoot network infrastructure.
• Assist in securing network systems to meet compliance.

Skills

Network debugging

Cisco/Juniper routers/switches

DHCP

VoIP protocols

Security+ CE certification

TACLANES experience

Wireshark

Analytical thinking

Education

Associate’s degree in related field

Tools

NMS – Orion NPM/NCM

Cisco ISE

Visio

Job description

Overview

Abacus Technology is seeking a Network Specialist to provide network and infrastructure support for Hanscom AFB. This is a full-time position.

Responsibilities

• Work with network engineering team managing and maintaining a converged Gigabit Ethernet network infrastructure in support of 66 ABG/SC and their customers under Core Services.
• Install, configure, and troubleshoot network infrastructure.
• Work on daily tasks and ongoing upgrade projects to include operational support for routers, switches, IP address management, network management tools etc. Projects include design and integration of new networks into the existing architecture.
• Update and maintain network topology maps, classified and unclassified.
• Assist in securing network systems to meet applicable DoD, AF and DISA compliance.
• Participate in system maintenance/optimization/performance activities of the enterprise infrastructure for classified, unclassified and other networks.
• Interface with vendors for warranty claims, hardware/software upgrades and other technology updates.
• Diagnose data issues, open and route trouble tickets and handle customer support cases with third party subject matter experts through tier 3 contracted support constructs and ensure proper and timely resolutions.
• Maintain detailed record keeping for adherence to locally established and required military processes and procedures services which ensure that networks are compliant with applicable directives, publications, and/or guidelines as governed by external DoD agencies.
• Research technical issues and develop solutions.

Qualifications

3+ years experience in a network support role. Associate’s degree in a related field. Additional work experience may be substituted for degree requirements. Must be Security+ CE certified. Must have extensive TACLANES experience and training. Hands‑on experience in configuration/installation of Cisco/Juniper product line of routers/switches. Strong network debugging and network troubleshooting skills. Working knowledge of DHCP, NMS – Orion NPM/NCM, Cisco ISE, and Wireshark. Strong working knowledge and excellent troubleshooting skills of Layer 2 and Layer 3 protocols in a VoIP environment. Working knowledge of IP address management, DHCP, Radius, Syslog, and DNS is required. Knowledge of Windows 2016/2019 is a plus. Good understanding of cabling (Fiber/CAT5E etc.). Knowledge of firewalls, proxies, and UPS. Proficient with network hardware and related software. Demonstrate critical thinking skills for problem identification and resolution. Able to create and maintain operational procedures, topology maps using Visio. Must be self‑motivated and have the ability to work effectively in a team environment. Strong communication skills, customer service skills, and attention to detail. Must be able to lift and carry 50 lbs. Able to work outside of normal business hours to support emergency operations or planned projects as needed. Must be a US citizen and hold a current Secret clearance.

Applicants selected will be subject to a U.S. government security investigation and must meet eligibility requirements for access to classified information.

EOE/M/F/Vet/Disabled