Network Support Specialist (TACLANES)

Abacus Technology Corporation; Lincoln (MA); Sur place; USD 90 000 - 120 000; Plein temps

Résumé du poste

Abacus Technology Corporation is seeking a Network Specialist to provide network and infrastructure support for Hanscom AFB. This full-time role involves maintaining a converged Gigabit Ethernet network for 66 ABG/SC and customers, with responsibilities spanning installation, configuration, and troubleshooting of routers and switches, IP address management, and network tools.

The position requires Security+ CE certification, TACLANES experience, and the ability to work outside normal hours for

Qualifications

• 3+ years of experience in a network support role.
• Associate's degree in a related field; additional work experience may substitute for degree.

Responsabilités

• Maintain and upgrade converged Gigabit Ethernet network infrastructure.
• Install, configure, and troubleshoot network infrastructure including routers and switches.
• Manage IP address assignments and network management tools.
• Update topology maps and ensure DoD/AF/DISA compliance.

Connaissances

Network troubleshooting

Communication skills

Customer service

Teamwork

Attention to detail

Formation

Associate's degree in related field

Outils

Cisco/Juniper hardware

Wireshark

Orion NPM/NCM

Cisco ISE

DNS

Radius

Syslog

Description du poste

Overview

Abacus Technology is seeking a Network Specialist to provide network and infrastructure support for Hanscom AFB. This is a full-time position.

Responsibilities

Work with network engineering team managing and maintaining a converged Gigabit Ethernet network infrastructure in support of 66 ABG/SC and their customers under Core Services.

Install, configure, and troubleshoot network infrastructure.

Work on daily tasks and on-going upgrade projects to include operational support for routers, switches, IP address management, network management tools etc. Projects include design and integration of new networks into the existing architecture.

Update and maintain network topology maps, classified and unclassified.

Assist in securing network systems to meet applicable DoD, AF and DISA compliance.

Participate in system maintenance/optimization/performance activities of the enterprise infrastructure for classified, unclassified and other networks.

Interface with vendors for warranty claims, hardware/software upgrades and other technology updates.

Diagnose data issues, open and route trouble tickets and handle customer support cases with third party subject matter experts through tier 3 contracted support constructs and ensure proper and timely resolutions.

Maintain detailed record keeping for adherence to locally established and required military processes and procedures services which ensure that networks are compliant with applicable directives, publications, and/or guidelines as governed by external DoD agencies.

Research technical issues and develop solutions.

Applicants selected will be subject to a U.S. government security investigation and must meet eligibility requirements for access to classified information.

Qualifications

• 3+ years experience in a network support role. Associate's degree in a related field. Additional work experience may be substituted for degree requirements.
• Must be Security+ CE certified.
• Must have extensive TACLANES experience and training.
• Hands-on experience in configuration/installation of Cisco/Juniper product line of routers/switches.
• Strong network debugging and network troubleshooting skills.
• Working knowledge of DHCP, NMS - Orion NPM/NCM, Cisco ISE, and Wireshark.
• Strong working knowledge and excellent troubleshooting skills of Layer 2 and Layer 3 protocols in a VoIP environment.
• Working knowledge of IP address management, DHCP, Radius, Syslog, and DNS is required.
• Knowledge of Windows 2016/2019 is a plus.
• Good understanding of cabling (Fiber/CAT5E etc.).
• Knowledge of firewalls, proxies, and UPS.
• Proficient with network hardware and related software.
• Demonstrate critical thinking skills for problem identification and resolution.
• Able to create and maintain operational procedures, topology maps using Visio.
• Must be self-motivated and have the ability to work effectively in a team environment.
• Strong communication skills, customer service skills, and attention to detail.
• Must be able to lift and carry 50 lbs.
• Able to work outside of normal business hours to support emergency operations or planned projects as needed.
• Must be a US citizen and hold a current Secret clearance.

EOE/M/F/Vet/Disabled