Network Support Engineer: MPLS/WAN & 24/7 Troubleshooter

Ampcus, Inc; Salt Lake City (UT); On-site; USD 90,000 - 120,000; Full time

Job summary

Ampcus Inc. is seeking a Network Support Engineer in Salt Lake City, UT to troubleshoot and optimize complex enterprise networks. You will work with BGP, EIGRP, MPLS, OSPF, and related technologies to ensure reliable connectivity and performance.

You will analyze logs with tools like Splunk and SNMP, coordinate with data center teams and vendors, and respond to incidents to maintain 24/7 network stability in a fast-paced environment.

Qualifications

• Experience troubleshooting BGP/EIGRP/MPLS/OSPF networks.
• Ability to analyze packet captures and drive issues to resolution.
• Experience with private MPLS networks and BGP peering.
• Experience with vendor collaboration and live troubleshooting.

Responsibilities

• Troubleshoot and configure network devices using protocols such as BGP, EIGRP, MPLS, and OSPF.
• Analyze and troubleshoot Layer 3 private IP MPLS carrier networks through BGP peering.
• Manage private BGP WAN topologies, including WAN CE routers, configurations, and QoS policies, while ensuring network stability 24/7.
• Troubleshoot network systems, including routers, switches, firewalls, access points, load balancers, and proxies.
• Monitor alerts on TSN Workstation and create incident responses, coordinating with management teams to ensure proper ticket resolution.
• Perform live troubleshooting with different vendors to identify and resolve device-related issues.
• Use SNMP monitoring tools such as EMC SMARTS.

Skills

Network troubleshooting

BGP

EIGRP

MPLS

OSPF

RIP

SNMP

TCP/IP

WAN topology

VSS

HSRP

WAN switching

Education

Bachelor's degree in a related field

Tools

Splunk

HPNA

Forward Tool

Netdisco

Pulse

Synapse

Cyrus

Aruba Mobility Master

TSN Workstation

EMC SMARTS

Job description

Ampcus Inc. is seeking a Network Support Engineer in Salt Lake City, UT to troubleshoot and optimize complex enterprise networks. You will work with BGP, EIGRP, MPLS, OSPF, and related technologies to ensure reliable connectivity and performance.

You will analyze logs with tools like Splunk and SNMP, coordinate with data center teams and vendors, and respond to incidents to maintain 24/7 network stability in a fast-paced environment.