Network Support Analyst

Socket.dev; Indiana (PA); On-site; USD 42,000 - 65,000; Full time

Job summary

Socket.dev in the United States is seeking an IT support specialist to install and support devices within the assigned region. Daily duties include resolving technical issues with PCs, network hardware, and applications, and assisting with rollout of software and hardware.

You may work non-traditional hours and participate in on-call rotation; travel for training and projects may be required, and you will maintain procedures and provide cross-training for teammates.

Qualifications

• IT experience preferred; banking industry a plus.
• Experience with Microsoft Office and network technologies required.
• Experience with Microsoft operating systems and Active Directory preferred.
• Travel for training and projects may be required.

Responsibilities

• Support and installation of devices within assigned region.
• Resolve technical issues with PCs, network hardware, and applications.
• Support team with problem resolutions and procedure development.
• Assist with rollout of new or upgraded software and hardware.
• Complete departmental paperwork to support functions.
• Participate in off-hours on-call rotation as assigned.
• Maintain and develop procedures to support processes.
• Provide cross-training for co-workers; 7x24 support as needed.
• Participate in project teams for development and management of components.

Skills

IT experience

Microsoft Office

Network technologies

Microsoft operating systems

Active Directory

Firewall

IDS

Security hardware

Education

High School diploma or equivalent

Associate/Bachelor in information systems preferred

Job description

Responsibilities include support and installation of devices within assigned region. Daily job duties include resolution of technical issues with PC’s, network hardware, and applications. Supports team members on problem resolutions and procedure development. Works with project teams to assist with roll out of new or upgraded software and hardware installations. Works with other team members to complete installation and upgrades of new or existing devices as well as completion of necessary departmental paperwork to support the functions of the department. Position may require non-traditional working hours to support projects. Participates in an off-hours on-call rotation as assigned by management. Maintains and develops procedures to support departmental processes. Provides cross-training for co-workers as needed. Provides 7x24 support as needed. Participates on project teams as assigned including the development and management of project components.

Essential Job Responsibilities

1. Responsible for support and installation of devices within assigned region.
2. Daily job duties include resolution of technical issues with PC’s, network hardware, and applications.
3. Supports team members on problem resolutions and procedure development.
4. Works with project teams to assist with roll out of new or upgraded software and hardware installations.
5. Works with other team members to complete installation and upgrades of new or existing devices as well as completion of necessary departmental paperwork to support the functions of the department.
6. Participates in an off-hours on-call rotation as assigned by management.
7. Position may require non-traditional working hours to support projects.
8. Maintains and develops procedures to support departmental processes.
9. Provides cross-training for co-workers as needed.
10. Participates in project teams as assigned including the development and management of project components.
11. Provides 7x24 support as needed.

Bona Fide Occupational Qualifications

1. Minimum of one (1) to three (3) years of IT experience preferred; experience in banking industry is a plus.
2. Experience with Microsoft Office products and network technologies are required; Experience with Microsoft operating systems, Microsoft Active Directory, firewall, IDS, and security hardware are preferred.
3. A High School diploma or equivalent required. Associate’s or Bachelor’s degree in information systems or related field preferred.
4. Travel as necessary for training, participation in user conferences, special projects, business resumption, etc.