Network Solution Engineer

Ciena; United States; Remote; USD 130,000 - 209,000; Full time

Job summary

Ciena, a global leader in high-speed connectivity, is seeking a Network Solution Engineer responsible for customer support and implementation of network solutions. The ideal candidate will possess technical expertise in SONET, DWDM, and Carrier Ethernet, and will be pivotal in ensuring the integration of Ciena's products into customer networks. The role emphasizes both independent and collaborative work while contributing to customer satisfaction and business growth through technology.

Benefits

Comprehensive benefits package

401(K) with company matching

Employee Stock Purchase Program (ESPP)

Company-paid holidays

Paid sick leave and vacation time

Qualifications

• Security Clearance is required.
• Experience with Layer-0, Layer-1.
• Strong hands-on technical experience in telecommunications.

Responsibilities

• Provide customer support and generate internal test plans.
• Prepare implementation plans based on testing results.
• Assist customers with troubleshooting and installations.

Skills

SONET

DWDM

ROADM

Carrier Ethernet

Fiber optics

Technical documentation

Troubleshooting

Education

BS degree in Telecommunications, Networking

Security+ or equivalent

Job description

As the global leader in high-speed connectivity, Ciena is committed to a people-first approach. Our teams enjoy a culture focused on prioritizing a flexible work environment that empowers individual growth, well-being, and belonging. We’re a technology company that leads with our humanity—driving our business priorities alongside meaningful social, community, and societal impact.

Network Solution Engineer

Work Location: Primary Onsite at Vandenberg AFB, CA.

Reporting to the Senior Manager, Project Manager, and Account Manager, as a Network Solution Engineer. You will provide customer support for Ciena Government Solution Inc, being responsible for generation, co-ordination, and execution of internal and carrier test plans for the objective of, ensuring interoperability and implementation of Ciena product line and incorporation into customer’s legacy network. You will also be responsible for becoming the local subject matter expert and related standards development and interpretation of customer requirements specifications to provide guidelines on customer’s modernization effort.

How You Will Contribute:

• Work closely with customers and other stakeholders; understand customers’ needs and how we can best support their network architecture.
• Ability to work independent (Self-Starter) and in a team environment
• Strong understanding of SONET, DWDM, ROADM (and other (n)OADM configurations) architecture and provisioning and implementation
• Understanding of Carrier Ethernet architecture and provisioning and implementation
• Develop test plans for customer network architecture, interoperability, ensure the functionality and security of equipment, determine optimal equipment configurations suitable for customers’ and stakeholder’s requirements.
• Prepare implementation plans based on the results of testing and provide expert engineering support in the deployment of the proposed enhancements and modifications to include Layer-0, Layer-1 and Layer-2 process and configurations. (Layer-3 Experience a plus)
• Ability to work in a lab environment. Read/follow network diagrams, cabling guides, signal flow diagrams. To Include, manual manipulation and installation of varying Ciena products from SFP/XFP’s (Pluggable) and occasionally to shelves (Up to 75lbs).
• Manipulate fiber optic patches (Clean, Run, Replace patches)
• Ability to prepare technical documentation, present and coherently relay to customer the information within. To include network diagrams, Signal flow diagrams, detailed equipment specifications
• Ability to assist customer (onsite/Remotely) troubleshooting, installation, and implementation with field deployment efforts as Tier III/Tier IV
• Provide weekly updates to varying internal and external contract stakeholders. To include Ciena PM’s/Engineers.
• Ability to learn new technology, apply and share applicable knowledge to customer, stakeholders, and peers.

The Must Haves:

• Security Clearance is required
• Current or Prior Ciena product family experience.
• Knowledge and experience with Layer-0, Layer-1,
• Familiarization with fiber optics to include ISP (patches and connectors) and OSP (fiber characterization and OTDR familiarity)
• BS degree in Telecommunications, Networking, or similar technical field of study (Experience in related field in lieu of Degree)
• Security+ or any equivalent DoD 8570 (IAT Level II or higher)
• Candidate will have a diverse Telecommunications background, strong hands-on technical experience, organizational and interpersonal skills.
• Excellent communication and presentation skills.
• Team orientation, organized, and capable of independent work.
• Willingness to assist team members with other projects as required.
• Join customer pre-sales calls and share knowledge/expertise.
• Travel time is up to 25%

#LI-BS1

Pay Range:

The annual pay range for this position in California is $130,500 - $208,500.

Pay ranges at Ciena are designed to accommodate variations in knowledge, skills, experience, market conditions, and locations, reflecting our diverse products, industries, and lines of business. Please note that the pay range information provided in this posting pertains specifically to the primary location, which is the top location listed in case multiple locations are available.

Non-Sales employees may be eligible for a discretionary incentive bonus, while Sales employees may be eligible for a sales commission. In addition to competitive compensation, Ciena offers a comprehensive benefits package, including medical, dental, and vision plans, participation in 401(K) (USA) & DCPP (Canada) with company matching, Employee Stock Purchase Program (ESPP), Employee Assistance Program (EAP), company-paid holidays, paid sick leave, and vacation time. We also comply with all applicable laws regarding Paid Family Leave and other leaves of absence.

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At Ciena, we are committed to building and fostering an environment in which our employees feel respected, valued, and heard. Ciena values the diversity of its workforce and respects its employees as individuals. We do not tolerate any form of discrimination.

Ciena is anEqual Opportunity Employer, including disability and protected veteran status.

If contacted in relation to a job opportunity, please advise Ciena of any accommodation measures you may require.