Network Service Manager

Flow Control Group; Charlotte (NC); On-site; USD 120,000 - 160,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Matching

Paid Time Off

Holidays

Parental Leave

Wellness Resources

Employee Referral Program

Job summary

Flow Control Group is seeking an IT Network Services Manager to lead a team of Network Engineers across multiple sites. You will own enterprise network design, security, and services to support growth, acquisitions, and ongoing operations.

The role requires hands-on expertise in routing, switching, WAN/LAN/WLAN, VPN, and firewall management, with a focus on uptime, security, and performance. A Bachelor's degree and 7+ years of experience are expected.

Qualifications

• Bachelor's degree in Information Technology, Computer Science, Engineering, or related field, or equivalent experience.
• 7+ years of network engineering, infrastructure, or network operations experience.
• 3+ years of leading technical infrastructure or network engineering teams.
• Industry certifications such as Fortinet FCP/NSE, CCNP, Aruba Certified Professional, ITIL Foundation, or equivalent preferred.

Responsibilities

• Own delivery, availability, and performance of enterprise network services across Flow Control Group sites and brands.
• Monitor network uptime, capacity utilization, service health, and operational continuity to meet business objectives.
• Drive improvements in MTTA, MTTR, SLA attainment, ticket aging, service reliability, and customer satisfaction metrics.
• Serve as primary escalation point for complex network incidents, outages, and service disruptions.
• Establish and maintain service response standards and corrective action plans for urgent incidents.

Skills

Networking

Fortinet

Aruba/HPE

Multi-site support

ITSM

VPN

Education

Bachelor's degree in IT/CS/Engineering

Tools

Fortinet

Aruba/HPE

SD-WAN

Job description

About Us

Flow Control Group (FCG) is a leading provider of fluid handling, process, and industrial automation solutions across North America. We are a 100% employee-owned organization made up of over 3,000 team members and 115+ entrepreneurial brands, each empowered to think big, move fast, and bring innovative ideas to life.

At FCG, we believe in the power of partnership and entrepreneurship. We work collaboratively across our brands to drive growth, unlock new opportunities, and deliver real impact for our customers, combining local expertise with national strength.

Visit our Website: flowcontrolgroup.com

Responsibilities & Qualifications

The IT Network Services Manager leads Flow Control Group's enterprise network services organization, ensuring secure, reliable, and scalable network connectivity across multiple sites and brands. This role leads a team of Network Engineers and is accountable for network architecture, telecommunications, security, service availability, operational performance, business continuity, and strategic network initiatives that support growth, acquisitions, and operational excellence.

Key Responsibilities

Team Leadership & Management

• Lead, coach, mentor, and develop a team of Network Engineers.
• Conduct one-on-one meetings, performance reviews, and career development planning.
• Manage workload balancing, project prioritization, escalation management, and resource planning activities.
• Participate in recruiting, onboarding, training, and succession planning activities.
• Promote a culture of accountability, operational excellence, customer service, and continuous improvement.

Service Delivery Oversight & Performance

• Own delivery, availability, and performance of enterprise network services across Flow Control Group sites and brands.
• Monitor network uptime, capacity utilization, service health, and operational continuity to meet business objectives.
• Drive improvements in MTTA, MTTR, SLA attainment, ticket aging, service reliability, and customer satisfaction metrics.
• Serve as the primary escalation point for complex network incidents, outages, and service disruptions.
• Establish and maintain service response standards and corrective action plans for urgent incidents and recurring infrastructure challenges.
• Partner with Infrastructure, Security, Service Delivery, and brand management to support acquisitions, expansions, and strategic initiatives.

Network Architecture, Security & Engineering

• Own the design, implementation, configuration, and lifecycle management of enterprise network infrastructure.
• Develop and maintain architecture standards for WAN, LAN, WLAN, network security, telecommunications services, and cloud connectivity.
• Define and maintain network engineering standards, deployment procedures, and configuration baselines across all locations.
• Lead network due diligence, integration planning, architecture alignment, and technology onboarding for acquisitions, new sites, relocations, and expansions.
• Manage Fortinet, Aruba/HPE, and related enterprise networking technologies.
• Establish and enforce secure network architecture, firewall policies, VPN connectivity, segmentation strategies, and access controls.
• Manage firmware lifecycle, patch management, vulnerability remediation, and network compliance initiatives.
• Develop and maintain the enterprise network roadmap aligned with business growth and acquisition strategy.

Telecommunications, Vendor Management & Business Continuity

• Manage ISP, carrier, VoIP, telephony, and telecommunications providers.
• Oversee circuit ordering, provisioning, upgrades, renewals, decommissioning, and lifecycle management activities.
• Manage third-party network service providers, strategic partners, vendor performance, and service agreements.
• Lead network disaster recovery planning, testing, and execution.
• Own backup, recovery, and configuration management processes for network devices, firewalls, wireless infrastructure, and telecommunications platforms.
• Develop resiliency strategies to minimize operational risk and downtime during service disruptions.

Technical Requirements

• Advanced knowledge of routing, switching, WAN, LAN, WLAN, SD-WAN, VPN, and network security technologies.
• Hands-on experience with Fortinet firewalls and Aruba/HPE networking platforms.
• Experience supporting geographically distributed, multi-site network environments.
• Strong understanding of monitoring, alerting, logging, performance management, and ITSM platforms.
• Experience with telecommunications, VoIP systems, carrier services, and circuit management.
• Understanding of network security architecture, disaster recovery, business continuity, and infrastructure resilience planning.
• Ability to communicate effectively with technical teams, vendors, leaders, and business stakeholders.

Preferred Qualifications

• Bachelor's degree in Information Technology, Computer Science, Engineering, or related field, or equivalent experience.
• 7+ years of network engineering, infrastructure, or network operations experience.
• 3+ years of experience leading technical infrastructure or network engineering teams.
• Experience supporting multi-site organizations and acquisition-driven environments.
• Demonstrated success improving SLA attainment, MTTA, MTTR, uptime, and operational performance metrics.
• Industry certifications such as Fortinet FCP/NSE, CCNP, Aruba Certified Professional, ITIL Foundation, or equivalent certifications preferred.

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Why Build a Career with Us?

Everyone’s an Owner of the Company

Because every team member contributes to Flow Control Group’s success, employees share in that success through a broad-based ownership program available across our portfolio companies.

Competitive Benefits

Enjoy a comprehensive benefits package that includes Medical, Dental, and Vision coverage, competitive 401(k) matching, paid time off, holidays, parental leave, wellness resources, and employee referral programs.

The Climb Financial Program

Your financial wellbeing matters. Through Flow Control Group’s Climb Financial Program, employees have access to tools and resources designed to support both immediate needs and long-term goals. Programs may include emergency assistance funds, earned wage access, financial coaching, low-cost loan options, retirement planning resources, and opportunities to build long-term wealth through employee ownership.

Training & Development

FCG University is available to all employees, offering access to more than 80,000 learning courses to help you build new skills and advance your career.

Career Growth Opportunities

With a growing network of brands across North America, Flow Control Group provides opportunities for advancement, cross-functional experience, mentorship, and professional development in a supportive environment where your contributions make an impact.

Equal Opportunity Employer

Flow Control Group is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other legally protected status.