Network / SATCOM Field Service Representative

CACI; Fayetteville (NC); On-site; USD 59,000 - 123,000; Full time

Job summary

CAC I invites applications for a Network / SATCOM Field Service Representative to install, configure and sustain DoD C5ISR systems in SOCOM environments. You will work with Cisco routers/switches, VSAT, iDirect modems and deployable SDN terminals, providing 24/7 on-site and telephonic support.

The role requires up to 50% travel, an Active Secret Clearance with potential Top Secret/SCI, and 12+ years’ hands‑on Joint Warfighter C4ISR experience including leadership in development, logistics, or

Qualifications

• Active Secret Clearance with ability to acquire and maintain Top Secret w/SCI clearance.
• Technical training in DoD C5ISR systems to include Satellite Communications Equipment or Networking Equipment.
• Minimum of twelve (12) years of hands‑on experience with Joint Warfighter C4ISR systems to include three (3) of the following four (4) areas: Systems Requirements, Operational Requirements, Test & Evaluation, and Training. Must be a recognized expert who has demonstrated leadership in C5ISR systems development, logistics support or test & evaluation.

Responsibilities

• Provides Life Cycle Sustainment and Maintenance (LCSM) support which includes, but is not limited to, Tier III repairs to systems that are beyond the technical expertise of the organization’s level.
• Provides installation, operation and maintenance training and troubleshooting for personnel.
• On the Job Training (OJT), CERPs and equipment upgrade of systems.
• Generating and maintaining work orders and shipping /return of CONUS and OCONUS equipment requiring maintenance.
• Conducts bench testing of all components and apply appropriate action to correct, repair or replace said equipment.
• Assists in research and development efforts as requested and modification of new and existing systems.
• Primary technician for satellite deployable nodes which service associated with the SDN family of systems.
• Provide weekly and as needed, deliverables depicting support provided to the customers.
• Experience configuring Cisco routers and switches, Specialized experience in the design, development, testing, analysis, operation or maintenance of Command, Control, Communications, Computers, Cyber, Intelligence, Surveillance and Reconnaissance (C5ISR) systems Deployable Node.
• In addition, the candidate should have knowledge in the use and configuration of High Assurance Internet Protocol Encryptor (HAIPE) devices, Broadband Global Access Networks (BGAN) and INMARSAT networks, and LAN/WAN topologies.
• Responsible for participating in promoting, improving, maintaining and supporting all telecommunications services and/or systems.

Skills

Cisco configuration

VSAT experience

iDirect modems

C5ISR systems

HAIPE BGAN INMARSAT

LAN/WAN topologies

Secret clearance

Tools

HAIPE devices

BGAN

INMARSAT

Job description

Job Title: Network / SATCOM Field Service Representative
Job Category: Engineering and Technical Support
Time Type: Full time
Minimum Clearance Required to Start: Secret
Employee Type: Regular
Percentage of Travel Required: Up to 50%
Type of Travel: Local

The Opportunity

Qualified candidates must have experience in configuring Cisco device such as routers, switches, firewalls, and Cradle point (wireless routers).
Experience operating and configuring Very Small Aperture Terminal (VSAT).
Have a working knowledge of the installation, configuration, operation, and maintaining iDirect modems. Must be capable of integration, fielding, installation, testing, and evaluation, maintenance, and Life Cycle Sustainment Management (LCSM) in Department of Defense (DoD) C5ISR systems, subsystems, and equipment.

The Subject Matter Expert (SME) shall provide Life Cycle Sustainment and Maintenance (LCSM) support 24 hours a day, 7days a week, 365 days a year for all Special Operations Command (SOCOM), Satellite Deployable Nodes (SDN) Family of Systems (FOS) via telephone, email and/or on-site support to maintain 24/7 deployable status. Field Support Representative (FSR) will provide technical support on all equipment and material under the SOCOM SDN program to all personnel supporting the SOCOM SDN Program. Provides 24/7 on-site and telephonic support for CONUS and OCONUS SDN Terminals.

Responsibilities

• Provides Life Cycle Sustainment and Maintenance (LCSM) support which includes, but is not limited to, Tier III repairs to systems that are beyond the technical expertise of the organization’s level.
• Provides installation, operation and maintenance training and troubleshooting for personnel.
• On the Job Training (OJT), CERPs and equipment upgrade of systems.
• Generating and maintaining work orders and shipping /return of CONUS and OCONUS equipment requiring maintenance.
• Conducts bench testing of all components and apply appropriate action to correct, repair or replace said equipment.
• Assists in research and development efforts as requested and modification of new and existing systems.
• Primary technician for satellite deployable nodes which service associated with the SDN family of systems.
• Provide weekly and as needed, deliverables depicting support provided to the customers.
• Experience configuring Cisco routers and switches, Specialized experience in the design, development, testing, analysis, operation or maintenance of Command, Control, Communications, Computers, Cyber, Intelligence, Surveillance and Reconnaissance (C5ISR) systems Deployable Node.
• In addition, the candidate should have knowledge in the use and configuration of High Assurance Internet Protocol Encryptor (HAIPE) devices, Broadband Global Access Networks (BGAN) and INMARSAT networks, and LAN/WAN topologies.
• Responsible for participating in promoting, improving, maintaining and supporting all telecommunications services and/or systems.

Qualifications

Required

• Active Secret Clearance with ability to acquire and maintain Top Secret w/SCI clearance.
• Technical training in DoD C5ISR systems to include Satellite Communications Equipment or Networking Equipment.
• Minimum of twelve (12) years of hands‑on experience with Joint Warfighter C4ISR systems to include three (3) of the following four (4) areas: Systems Requirements, Operational Requirements, Test & Evaluation, and Training. Must be a recognized expert who has demonstrated leadership in C5ISR systems development, logistics support or test & evaluation.

Desired

• Security + preferred.

What You Can Expect

A culture of integrity.

At CACI, we place character and innovation at the center of everything we do. As a valued team member, you’ll be part of a high-performing group dedicated to our customer’s missions and driven by a higher purpose – to ensure the safety of our nation.

An environment of trust.

CACI values the unique contributions that every employee brings to our company and our customers - every day. You’ll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality.

A focus on continuous growth.

Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground — in your career and in our legacy.

Pay Range

There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits.

The proposed salary range for this position is:

$58,500 - $122,800

CACI is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, age, national origin, disability, status as a protected veteran, or any other protected characteristic.