Field Service Engineer, Senior

CACI International Inc; Hawaii; On-site; USD 82,000 - 172,000; Full time

Job summary

CACI International Inc in Hawaii seeks a Senior Field Service Engineer to install, configure, integrate, test, maintain, troubleshoot, repair, and upgrade mission-critical hardware, software, network, and communications systems across Indo-Pacific theaters supporting government missions.

The role requires 8+ years in DoD environments, field deployments, and strong troubleshooting, with duties including coordinating with engineers, vendors, and cybersecurity teams, and reporting to the Platform

Qualifications

• Minimum 8 years of experience supporting DoD/government programs and field service engineering.
• Experience installing, configuring, maintaining, and troubleshooting enterprise hardware, software, servers, and network infrastructure.
• Experience supporting field deployments, technology integration, preventive maintenance, and operational system sustainment.
• Experience preparing technical documentation, engineering reports, maintenance records, and executive-level briefings.
• Demonstrated ability to diagnose complex technical issues and restore mission-critical systems within tight timelines.

Responsibilities

• Install, configure, integrate, test, maintain, troubleshoot, repair, and upgrade mission-critical hardware, software, network, and communications systems.
• Perform field engineering support for logistics systems, C2 platforms, asset visibility technologies, edge computing devices, and enterprise IT infrastructure.
• Conduct preventive and corrective maintenance, diagnostics, system health assessments, and lifecycle replacement activities.
• Coordinate installation and fielding of new hardware, software releases, firmware updates, and technology refresh initiatives.
• Troubleshoot complex hardware, OS, network, database, and application issues while restoring operational capability.
• Coordinate with systems engineers, software developers, cybersecurity personnel, and network admins to resolve technical problems and improve performance.
• Support operational testing, technology demonstrations, field experiments, exercises, contingency operations, and mission rehearsals.
• Develop technical reports, engineering assessments, maintenance documentation, installation procedures, and executive briefings.

Skills

Field service engineering

Systems integration

DoD experience

Technical troubleshooting

Education

Bachelor's Degree in Computer Science / IT / Engineering

Tools

VMware

Windows Server

Red Hat Enterprise Linux

Cisco networking

Microsoft 365

SharePoint

Power BI

Azure Government

AWS GovCloud

SCCM

SolarWinds

Job description

Job Title: Field Service Engineer, Senior Job Category: Information Technology Time Type: Full time Minimum Clearance Required to Start: Secret Employee Type: Regular-Long Term Assignment Percentage of Travel Required: Up to 10% Type of Travel: Continental US

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The Opportunity

CACI is seeking an experienced Field Service Engineer, Senior to support mission systems, information technology infrastructure, and operational engineering activities across the Indo-Pacific. The Field Service Engineer, Senior serves as CACI's senior systems engineering professional responsible for installing, integrating, configuring, sustaining, troubleshooting, repairing, and upgrading mission-critical hardware, software, communications, and network systems supporting logistics, mission support, facilities, training, and operational readiness. Reporting directly to the Platform Integration Lead, this position ensures deployed technologies remain fully operational and available to support Government missions across geographically dispersed and expeditionary environments.

The Field Service Engineer works closely with Government stakeholders, systems engineers, network engineers, cybersecurity personnel, software developers, logistics planners, communications specialists, equipment manufacturers, and mission partners to deploy new technologies, resolve technical issues, perform preventive maintenance, and provide engineering support throughout the lifecycle of operational systems. This position contributes to successful program execution by maximizing system availability, improving technical performance, and enabling mission success throughout the Indo-Pacific theater.

Responsibilities

• Install, configure, integrate, test, maintain, troubleshoot, repair, and upgrade mission-critical hardware, software, network, and communications systems.
• Perform field engineering support for logistics systems, command and control platforms, asset visibility technologies, edge computing devices, and enterprise information technology infrastructure.
• Conduct preventive maintenance, corrective maintenance, diagnostics, system health assessments, and lifecycle replacement activities.
• Coordinate installation and fielding of new hardware, software releases, firmware updates, and technology refresh initiatives.
• Troubleshoot complex hardware, operating system, network, database, and application issues while restoring operational capability.
• Coordinate with systems engineers, software developers, cybersecurity personnel, and network administrators to resolve technical problems and improve system performance.
• Support operational testing, technology demonstrations, field experiments, exercises, contingency operations, and mission rehearsals.
• Develop technical reports, engineering assessments, maintenance documentation, installation procedures, and executive-level status briefings.
• Maintain system configurations, engineering drawings, technical manuals, asset inventories, and maintenance records.
• Ensure systems comply with Department of Defense cybersecurity policies, technical standards, configuration management requirements, and contractual obligations.
• Provide technical training and mentoring to Government personnel and junior engineering staff.
• Coordinate with equipment manufacturers, vendors, subcontractors, and logistics personnel supporting field service activities.
• Support emergency service calls, rapid deployment requirements, and operational surge activities throughout the theater.
• Promote engineering excellence, system reliability, and continuous process improvement supporting mission readiness.
• Support geographically dispersed and expeditionary operations requiring responsive field engineering support.

Required

Qualifications:

• Minimum 8 years of experience supporting systems engineering, field service engineering, systems integration, information technology, network engineering, or technical support for Government or Department of Defense programs.
• Experience supporting Department of Defense, Joint, Combatant Command, Service Component, Special Operations organizations, or Defense Information Systems Agency (DISA) activities.
• Experience installing, configuring, maintaining, and troubleshooting enterprise hardware, software, communications equipment, servers, network infrastructure, or mission systems.
• Experience supporting field deployments, technology integration, preventive maintenance, or operational system sustainment.
• Experience preparing technical documentation, engineering reports, maintenance records, and executive-level briefings.
• Demonstrated ability to diagnose complex technical issues and restore mission-critical systems while supporting operational timelines.

Desired

• Bachelor's Degree in Computer Science, Information Technology, Systems Engineering, Computer Engineering, Electrical Engineering, Network Engineering, or a related technical discipline.
• Experience supporting USSOCOM, SOCPAC, Geographic Combatant Commands, Joint Task Forces, Defense Information Systems Agency (DISA), or Special Operations organizations.
• Experience supporting Indo-Pacific operations, contested logistics, expeditionary communications, distributed mission command, edge computing, or operational technology environments.
• Experience utilizing VMware, Windows Server, Red Hat Enterprise Linux, Cisco networking equipment, Microsoft 365, SharePoint, Power BI, Azure Government, AWS GovCloud, SCCM, SolarWinds, virtualization platforms, and enterprise systems management tools.
• Knowledge of enterprise systems integration, network architecture, hardware lifecycle management, virtualization, cloud technologies, Risk Management Framework (RMF), Zero Trust Architecture, and Department of Defense engineering standards.
• Professional certifications such as CompTIA Security+, CompTIA Network+, Microsoft Certified, Cisco Certified Network Professional (CCNP), VMware Certified Professional (VCP), Certified Systems Engineering Professional (CSEP), or equivalent systems engineering and information technology certifications are preferred.
• Experience supporting geographically dispersed Government programs involving OCONUS operations, Special Operations Forces, resilient information technology infrastructure, and mission-critical systems throughout the Indo-Pacific is highly desirable.

This position is contingent on funding and may not be filled immediately. However, this position is representative of positions within CACI that are consistently available. Individuals who apply may also be considered for other positions at CACI.

What You Can Expect

A culture of integrity.

At CACI, we place character and innovation at the center of everything we do. As a valued team member, you’ll be part of a high-performing group dedicated to our customer’s missions and driven by a higher purpose – to ensure the safety of our nation.

An environment of trust.

CACI values the unique contributions that every employee brings to our company and our customers - every day. You’ll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality.

A focus on continuous growth.

Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground — in your career and in our legacy.

Pay Range

There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits.

Since this position can be worked in more than one location, the range shown is the national average for the position.

The Proposed Salary Range For This Position Is

$82,100-$172,400

CACI is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, age, national origin, disability, status as a protected veteran, or any other protected characteristic.