Network Surveillance Technician 2

Comcast (CC) of Willow Grove; United States; Remote; USD 28,000 - 63,000; Full time

Benefits offered by this job

Medical & Dental

401(k) Savings Plan

Generous paid time off

Life Milestones

Job summary

Comcast is seeking a Network Surveillance Analyst to join our technology team. You will monitor networks, detect issues, and coordinate with IT Operations to maintain service reliability. The role emphasizes incident response, root-cause analysis, and documentation to support continuous improvement.

Night and weekend shifts are required as part of a dynamic, 24/7 operations environment. Experience with monitoring tools, strong analytical skills, and effective communication are essential to

Qualifications

• Experience monitoring network databases, operating systems, and applications.
• Experience identifying, troubleshooting, and resolving network service issues.
• Experience performing network performance analysis and trend monitoring.
• Experience detecting and mitigating network performance bottlenecks.
• Experience responding to network alerts, incidents, and operational escalations.
• Experience managing support requests through calls, emails, and ticketing systems.
• Experience coordinating troubleshooting efforts across IT Operations teams.
• Experience escalating complex technical issues and driving resolution.
• Experience conducting root cause analysis and implementing corrective actions.
• Experience restoring network services and minimizing operational disruptions.
• Experience creating and maintaining technical documentation and knowledge articles.
• Experience supporting network maintenance and operational procedures.
• Experience adhering to network surveillance policies, standards, and compliance requirements.
• Experience collaborating with cross-functional teams to improve operational processes.
• Experience implementing best practices for network monitoring and service assurance.
• Strong analytical and problem-solving skills.
• Strong written and verbal communication skills.
• Ability to work effectively in a fast-paced operations environment.
• Ability to manage multiple priorities and meet service-level expectations.
• Flexibility to work nights, weekends, variable schedules, and overtime as needed.

Responsibilities

• Monitoring network databases, operating systems, and applications to detect and address service issues promptly.
• Performing comprehensive trend analyses to proactively identify and mitigate potential network performance bottlenecks.
• Responding to network trouble alerts, calls, and emails with timely and professional resolutions to maintain service quality.
• Coordinating troubleshooting efforts and escalating complex issues to the appropriate IT Operations groups as needed.
• Analyzing root causes of network disruptions and implementing corrective actions to restore functionality effectively.
• Developing and updating documentation to streamline problem resolution and support network maintenance procedures.
• Ensuring strict adherence to network surveillance policies and procedures to maintain system integrity and compliance.
• Collaborating with cross-functional teams to enhance network surveillance processes and implement best practices.
• Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
• Other duties and responsibilities as assigned.

Skills

Network monitoring

Troubleshooting

Root-cause analysis

Incident response

Documentation

Communication

Cross-functional collaboration

Escalation management

Process adherence

Multi-tasking

Education

High School Diploma / GED

Job description

Make your mark at Comcast -- a Fortune 30 global media and technology company. From the connectivity and platforms we provide, to the content and experiences we create, we reach hundreds of millions of customers, viewers, and guests worldwide. Become part of our award-winning technology team that turns big ideas into cutting-edge products, platforms, and solutions that our customers love. We create space to innovate, and we recognize, reward, and invest in your ideas, while ensuring you can proudly bring your authentic self to the workplace. Join us. You’ll do the best work of your career right here at Comcast. (In most cases, Comcast prefers to have employees on-site collaborating unless the team has been designated as virtual due to the nature of their work. If a position is listed with both office locations and virtual offerings, Comcast may be willing to consider candidates who live greater than 100 miles from the office for the remote option.)

Job Summary

This job plays a critical role in the day-to-day network surveillance operations, ensuring the stability and reliability of network services. It involves diligent monitoring, timely issue resolution, and effective collaboration with IT teams. The role is essential for maintaining high network performance standards.

Must Have Skills

• Prior Comcast expereince preffered Experience monitoring network databases, operating systems, and applications
• Experience identifying, troubleshooting, and resolving network service issues
• Experience performing network performance analysis and trend monitoring
• Experience detecting and mitigating network performance bottlenecks
• Experience responding to network alerts, incidents, and operational escalations
• Experience managing support requests through calls, emails, and ticketing systems
• Experience coordinating troubleshooting efforts across IT Operations teams
• Experience escalating complex technical issues and driving resolution
• Experience conducting root cause analysis and implementing corrective actions
• Experience restoring network services and minimizing operational disruptions
• Experience creating and maintaining technical documentation and knowledge articles
• Experience supporting network maintenance and operational procedures
• Experience adhering to network surveillance policies, standards, and compliance requirements
• Experience collaborating with cross-functional teams to improve operational processes
• Experience implementing best practices for network monitoring and service assurance
• Strong analytical and problem-solving skills
• Strong written and verbal communication skills
• Ability to work effectively in a fast-paced operations environment
• Ability to manage multiple priorities and meet service-level expectations
• Flexibility to work nights, weekends, variable schedules, and overtime as needed

Responsibilities

• Monitoring network databases, operating systems, and applications to detect and address service issues promptly
• Performing comprehensive trend analyses to proactively identify and mitigate potential network performance bottlenecks
• Responding to network trouble alerts, calls, and emails with timely and professional resolutions to maintain service quality
• Coordinating troubleshooting efforts and escalating complex issues to the appropriate IT Operations groups as needed
• Analyzing root causes of network disruptions and implementing corrective actions to restore functionality effectively
• Developing and updating documentation to streamline problem resolution and support network maintenance procedures
• Ensuring strict adherence to network surveillance policies and procedures to maintain system integrity and compliance
• Collaborating with cross-functional teams to enhance network surveillance processes and implement best practices
• Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
• Other duties and responsibilities as assigned.

Perks

• Medical & Dental 401(k) Savings Plan Generous paid time off Life Milestones - from adoption assistance, childcare resources, pet insurance, and more, Comcast supports you at all life stages.
• Discount tickets for Universal Resorts, including theme park tickets and on-site hotel rooms.
• Courtesy Services - We offer all of our full-time employees in serviceable areas free digital TV and internet.
• Learn more at jobs.comcast.com/life-at-comcast/benefits

Skills

• Investigative Skills
• Problem Resolution
• Troubleshooting

Compensation National Pay Range

• National Pay Range: $19.91 USD-$46.67 USD
• Illinois Pay Range: $21.16 USD - $41.07 USD
• Colorado Pay Range: $22.40 USD - $42.93 USD
• Hawaii Pay Range: $26.13 USD - $39.20 USD
• Washington DC Pay Range: $28.62 USD - $42.93 USD
• Maryland Pay Range: $23.64 USD - $42.93 USD
• Minnesota Pay Range: $22.40 USD - $39.20 USD
• New York Pay Range: $23.64 USD - $46.67 USD
• Washington Pay Range: $22.40 USD - $44.80 USD
• New Jersey Pay Range: $24.89 USD - $44.80 USD
• Vermont Pay Range: $23.64 USD - $37.33 USD
• Massachusetts Pay Range: $24.89 USD - $44.80 USD
• Virginia Pay Range: $22.40 USD - $42.93 USD
• Maine Pay Range: $22.40 USD - $37.33 USD
• Connecticut Pay Range: $23.64 USD - $44.80 USD
• California Pay Range: $22.40 USD - $41.48 USD

Education & Experience

High School Diploma / GED Certifications (if applicable) Relevant Work Experience 2-5 Years

Equal Opportunity Statement

Comcast is an EOE/Veterans/Disabled/LGBT employer.

We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law. Comcast will consider for employment applicants with arrest or conviction records in accordance with the requirements of applicable law, including the San Francisco Fair Chance Ordinance, the Los Angeles Fair Chance Initiative for Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Please note that federal state, or local laws and regulations may restrict or prohibit Comcast from hiring individuals convicted of certain crimes. Additionally, an applicant’s criminal history may have a direct, adverse, and negative relationship on the job duties of this position, which may result in the withdrawal of a conditional offer of employment.

Application Window

The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive other benefits and privileges of employment. Please contact us to request an accommodation.

At Comcast , you have the power to connect the world. Your career options are endless as you grow in your career. Explore your future with access to a variety of teams, locations, and resources in an expanding network. You can also explore additional opportunities at our company, NBCUniversal.