Network Patient Experience Analytics Director

Westchester Medical Center; Town of Mount Pleasant (NY); On-site; USD 180,000 - 230,000; Full time

Job summary

Westchester Medical Center seeks a Senior Director of Patient Experience Informatics to lead enterprise analytics and decision support for patient experience across all 9 WMCHealth hospitals and ambulatory services. The role drives data-driven improvements, partner with IT and vendors, and ensures timely, actionable insights for leadership.

The position requires strong data analytics, reporting, and collaboration skills, with a focus on standardizing metrics and improving patient satisfaction

Qualifications

• 7 years of experience in patient experience analytics or related field.
• Experience in a teaching hospital and/or health administration management is preferred.

Responsibilities

• Manages WMCHealth patient experience data & analytics programs across the network.
• Serves as liaison for external experience data vendors and internal stakeholders.
• Oversees support for consumer analytics and patient experience engagement tools.
• Designs and implements comprehensive reporting and analytics with goal setting and metric monitoring.
• Leads site-based deep-dives and coordinates data-driven improvement initiatives across 9 hospitals.

Skills

Data analysis

Problem solving

Communication

Collaboration

Dashboarding

Education

Master's degree

Tools

Data visualization tools

Survey platforms

Job description

Westchester Medical Center seeks a Senior Director of Patient Experience Informatics to lead enterprise analytics and decision support for patient experience across all 9 WMCHealth hospitals and ambulatory services. The role drives data-driven improvements, partner with IT and vendors, and ensures timely, actionable insights for leadership.

The position requires strong data analytics, reporting, and collaboration skills, with a focus on standardizing metrics and improving patient satisfaction