Director of Operations & Patient Experience

Wmchealth; Town of Mount Pleasant (NY); On-site; USD 150,000 - 190,000; Full time

Job summary

Westchester Medical Center Health Network seeks an accomplished Director of Operations to drive short- and long-term planning across multiple service lines, clinical and non-clinical departments. You will lead program development, improve patient experience, and advance efficient care delivery while partnering on network-wide efficiency and capital planning.

The role requires a hospital operations background, strong leadership, and experience in accreditation, with a Bachelor’s degree (Master’s

Qualifications

• 5 years in a supervisory or management level position in a hospital, performing similar duties and functions, which includes business management and responsibility for maintaining accreditation and regulatory standards.
• Demonstrates consistent career progression with increasing levels of responsibility.

Responsibilities

• Oversee operational oversight of non-clinical departments and service lines; collaborate on business development and strategic planning initiatives.
• Ensure compliance with accreditation standards and regulatory requirements; support maintenance of accreditations and awards of excellence.
• Build relationships across departments with leadership and service line stakeholders to develop long-range program goals.
• Design program goals, timelines and objectives; supervise project operations; develop actionable metrics; oversee department objectives and projects.
• Lead recruitment and onboarding for physicians, clinical and non-clinical staff.
• Manage annual operating budget and collaborate with chairs and leadership on capital budget planning.
• Authorize purchases and manage supplies and equipment per contracts.
• Prepare, analyze and present performance metrics, budgets, and volume dashboards.
• Support service line research infrastructure development and initiatives.
• Implement policies to ensure compliance with hospital standards and external requirements.
• Promote customer service and proactively resolve patient and staff issues.
• Monitor and evaluate quality improvement activities across areas and collaborate on improvements.
• Lead team performance, coach and mentor to achieve high performance.

Education

Bachelor’s Degree

Master’s Degree

Job description

Westchester Medical Center Health Network seeks an accomplished Director of Operations to drive short- and long-term planning across multiple service lines, clinical and non-clinical departments. You will lead program development, improve patient experience, and advance efficient care delivery while partnering on network-wide efficiency and capital planning.

The role requires a hospital operations background, strong leadership, and experience in accreditation, with a Bachelor’s degree (Master’s