Network Outreach Coordinator

kalayasdestiny; California; Remote; USD 26,000 - 33,000; Part time

Benefits offered by this job

Remote work

Pathway to full-time

Full-time benefits upon transition

Job summary

Full Circle Health Network is seeking a Network Outreach Coordinator to coordinate referrals for Enhanced Care Management. This remote, part-time role offers a path to full-time and a benefits package after transition. You will work with managed care plans and providers to ensure clients receive appropriate, whole-person care.

You will engage mothers, children, and families, maintain required documentation, and participate in ongoing HIPAA training and community outreach initiatives.

Qualifications

• At least 3 years of relevant work experience.
• High school diploma or GED required.
• Long-time community resident with knowledge of local resources.
• Ability to work flexible hours including evenings/weekends.

Responsibilities

• Conduct outreach and engagement to facilitate ECM enrollment.
• Serve as day-to-day contact for managed care plans and network providers.
• Develop understanding of the Full Circle provider network to support referrals.
• Monitor client assignments and complete tasks within required timeframes.
• Engage clients via text, email, telephone, and in-person.
• Escalate issues to the Network Operations Director and support quality improvement.
• Complete documentation in the required electronic system within timeframes.
• Attend meetings with managed care plans and providers and trainings.

Skills

Outreach experience

Community engagement

Communication skills

Education

High school diploma or GED

Tools

HIPAA training

Job description

Network Outreach Coordinator — Enhanced Care Management

Organization: Full Circle Health Network | Reports To: Director of Network Operations | Location: Remote

Employment Type: Part-Time with Pathway to Full-Time | Benefits: Available upon Full-Time transition | Organization: Growing Non-Profit

Join a mission-driven team making a real difference in maternal mental health, community wellness, and the lives of families who need it most.

Why Join Kalaya’s Destiny?

• Be part of a growing organization — Kalaya’s Destiny is rapidly expanding its impact across communities, and the people who join us now will grow into the leaders who shape our future.
• Part-time to full-time pathway — All positions start part-time, giving you the flexibility to transition into the role at your own pace. As the organization grows, so does your opportunity to step into a full-time position.
• Full-time benefits package — Upon transitioning to full-time status, team members receive a comprehensive benefits package including health insurance, paid time off (PTO), and additional organizational benefits.
• Meaningful, community-centered work — Every day you will directly impact the lives of mothers, children, and families navigating complex health and social challenges.
• Training & professional development — We invest in you. All team members receive thorough onboarding, HIPAA training, care management tools, and ongoing professional development opportunities.
• Supportive team culture — Work alongside a passionate, collaborative team that is committed to your success and the success of the communities we serve.

Role Overview

The Network Outreach Coordinator facilitates referrals and client assignments for Enhanced Care Management between Full Circle Health Network providers and Medi-Cal managed care plans. Uses motivational interviewing techniques to encourage clients to consent to ECM participation and ensures consenting clients are referred to the best Full Circle provider for their whole-person needs.

Duties & Responsibilities

• Conduct outreach and engagement (phone calls, mailers, field visits) to facilitate ECM enrollment
• Serve as day-to-day contact for managed care plans and network providers on referral and case status
• Develop a deep understanding of the Full Circle provider network to support appropriate referrals
• Monitor client assignments and complete tasks within required timeframes
• Engage clients across multiple modalities: text, email, telephone, and in-person
• Escalate issues to the Network Operations Director; provide input into quality improvement
• Complete all documentation in the required electronic system within required timeframes
• Attend meetings with managed care plans and providers; attend assigned trainings
• At least 3 years of relevant work experience
• High school diploma or GED required
• Long-time community resident with knowledge of local resources
• Ability to work flexible hours including occasional evenings/weekends

Preferred Qualifications

• Prior experience as a Community Health Worker, Peer Support Specialist, or Medical Assistant

Compensation

Part-Time Starting Rate: $19.00 – $24.00 per hour Rate is commensurate with experience.
Full-Time Salary: $44,000 – $56,000 per year
Rates are competitive with LA County and Orange County market standards for ECM Network Outreach Coordinator roles. Pay increases are available based on performance and experience.

Pre-Employment Requirements

All candidates must meet the following requirements prior to their start date:

• TB Test (Tuberculosis Screening) — A current negative TB test result is required. This must be completed and cleared before your first day.
• Background Check — All candidates must successfully pass a DOJ/FBI LiveScan fingerprint background check. A criminal history does not automatically disqualify you; records are reviewed on a case-by-case basis.

Please note: All positions require candidates to pass a TB (tuberculosis) test prior to starting employment.