ECM Supervisor

kalayasdestiny; California; On-site; USD 36,000 - 47,000; Part time

Job summary

Kalaya’s Destiny is seeking an ECM Services Supervisor to guide a team delivering care management for high-need Medi-Cal clients. The role emphasizes supervision, documentation accuracy, and culturally competent services. A driver’s license and proper background checks are required.

The position offers a part-time start with a clear pathway to full-time, with benefits upon transition and a compensation package including health insurance and PTO once full-time.

Qualifications

• Associate’s Degree + 6 years experience, OR Bachelor’s Degree + 4 years, OR Master’s Degree + 2 years.
• Experience in care coordination/case management for SMI, SUD, or child welfare populations
• Strong documentation, communication, and professional judgment skills
• Valid Class C California Driver’s License with proof of auto insurance
• Bilingual capacity (preferred)

Responsibilities

• Provide direct supervision and staff development training for ECM Lead Care Managers
• Ensure ECM strategies are whole-person centered, linguistically and culturally appropriate
• Guide Lead Care Managers in client safety steps; provide immediate escalation consultation
• Monitor quality improvement through documentation review, clinical consultations, and peer review
• Oversee charting and documentation standards per ECM contracts with Managed Care Plans
• Conduct staff performance reviews
• Support recruitment, hiring, and technical assistance for unit staff
• Monitor and evaluate effectiveness of programmatic service delivery
• Manage contract compliance including documentation and evaluation activities
• Establish and maintain liaison with community organizations for outreach and engagement
• Attend ECM unit meetings, trainings, and events
• Associate’s Degree + 6 years experience, OR Bachelor’s Degree + 4 years, OR Master’s Degree + 2 years
• Experience in care coordination/case management for SMI, SUD, or child welfare populations
• Strong documentation, communication, and professional judgment skills
• Valid Class C California Driver’s License with proof of auto insurance

Skills

Documentation

Communication

Professional judgment

Bilingual capacity

Education

Associate’s Degree

Bachelor’s Degree

Master’s Degree

Job description

Department: ECM Program | Type: Full-Time, Exempt

Employment Type: Part-Time with Pathway to Full-Time | Benefits: Available upon Full-Time transition | Organization: Growing Non-Profit

Join a mission-driven team making a real difference in maternal mental health, community wellness, and the lives of families who need it most.

Why Join Kalaya’s Destiny?

• Be part of a growing organization — Kalaya’s Destiny is rapidly expanding its impact across communities, and the people who join us now will grow into the leaders who shape our future.
• Part-time to full-time pathway — All positions start part-time, giving you the flexibility to transition into the role at your own pace. As the organization grows, so does your opportunity to step into a full-time position.
• Full-time benefits package — Upon transitioning to full-time status, team members receive a comprehensive benefits package including health insurance, paid time off (PTO), and additional organizational benefits.
• Meaningful, community-centered work — Every day you will directly impact the lives of mothers, children, and families navigating complex health and social challenges.
• Training & professional development — We invest in you. All team members receive thorough onboarding, HIPAA training, care management tools, and ongoing professional development opportunities.
• Supportive team culture — Work alongside a passionate, collaborative team that is committed to your success and the success of the communities we serve.

Role Overview

The ECM Services Supervisor ensures the quality of services provided by the ECM Services Unit addressing clinical and non-clinical circumstances of high-need clients enrolled in Medi-Cal managed care. Works under the direction of the ECM Services Unit Manager/Director and provides direct supervision for ECM Lead Care Managers.

Duties & Responsibilities

• Provide direct supervision and staff development training for ECM Lead Care Managers
• Ensure ECM strategies are whole-person centered, linguistically and culturally appropriate
• Guide Lead Care Managers in client safety steps; provide immediate escalation consultation
• Monitor quality improvement through documentation review, clinical consultations, and peer review
• Oversee charting and documentation standards per ECM contracts with Managed Care Plans
• Conduct staff performance reviews
• Support recruitment, hiring, and technical assistance for unit staff
• Monitor and evaluate effectiveness of programmatic service delivery
• Manage contract compliance including documentation and evaluation activities
• Establish and maintain liaison with community organizations for outreach and engagement
• Attend ECM unit meetings, trainings, and events
• Associate’s Degree + 6 years experience, OR Bachelor’s Degree + 4 years, OR Master’s Degree + 2 years
• Experience in care coordination/case management for SMI, SUD, or child welfare populations
• Strong documentation, communication, and professional judgment skills
• Valid Class C California Driver’s License with proof of auto insurance

Preferred Qualifications

• Bilingual capacity

Compensation

Part-Time Starting Rate: $26.00 – $34.00 per hour Rate is commensurate with experience.
Full-Time Salary: $62,000 – $74,000 per year
Rates are competitive with LA County and Orange County market standards for ECM Supervisor roles. Pay increases are available based on performance and experience.

Pre-Employment Requirements

All candidates must meet the following requirements prior to their start date:

• TB Test (Tuberculosis Screening) — A current negative TB test result is required. This must be completed and cleared before your first day.
• Background Check — All candidates must successfully pass a DOJ/FBI LiveScan fingerprint background check. A criminal history does not automatically disqualify you; records are reviewed on a case-by-case basis.

Please note: All positions require candidates to pass a TB (tuberculosis) test prior to starting employment.