ECM Unit Manager / Director

kalayasdestiny; California; On-site; USD 44,000 - 61,000; Part time

Benefits offered by this job

Health insurance

Paid time off (PTO)

Full-time benefits transition

Job summary

Kalaya’s Destiny is a growing nonprofit focused on maternal mental health and community wellness. The role oversees Enhanced Care Management and Community Services programs, ensuring effective team management, program delivery, quality control, reporting, billing, and HIPAA-compliant operations.

Starting part-time with a pathway to full-time, the position offers a comprehensive benefits package once full-time, including health insurance and PTO.

Qualifications

• 5 years of outpatient medical, community health, behavioral practice management, or related healthcare experience.
• 2 years of supervisory experience.
• Experience with contracts and compliance in Medi-Cal or similar programs.

Responsibilities

• Ensure program compliance with agency policies, state/federal requirements, and contracts.
• Support communication and certification procedures with managed care providers and partners.
• Build relationships with health care providers, community organizations, and government agencies.
• Oversee reporting, billing, and quality assurance with other departments.
• Maintain HIPAA-compliant patient privacy and documentation.

Skills

Supervisory experience

Outpatient medical/healthcare

Job description

Department: ECM Program | Type: Full-Time | Manages: 5–10 Staff

Employment Type: Part-Time with Pathway to Full-Time | Benefits: Available upon Full-Time transition | Organization: Growing Non-Profit

Join a mission-driven team making a real difference in maternal mental health, community wellness, and the lives of families who need it most.

Why Join Kalaya’s Destiny?

• Be part of a growing organization — Kalaya’s Destiny is rapidly expanding its impact across communities, and the people who join us now will grow into the leaders who shape our future.
• Part-time to full-time pathway — All positions start part-time, giving you the flexibility to transition into the role at your own pace. As the organization grows, so does your opportunity to step into a full-time position.
• Full-time benefits package — Upon transitioning to full-time status, team members receive a comprehensive benefits package including health insurance, paid time off (PTO), and additional organizational benefits.
• Meaningful, community-centered work — Every day you will directly impact the lives of mothers, children, and families navigating complex health and social challenges.
• Training & professional development — We invest in you. All team members receive thorough onboarding, HIPAA training, care management tools, and ongoing professional development opportunities.
• Supportive team culture — Work alongside a passionate, collaborative team that is committed to your success and the success of the communities we serve.

Role Overview

Responsible for the operational success of Enhanced Care Management and Community Services programs — ensuring seamless team management, program delivery, quality control, reporting, billing, and compliance with Medi-Cal managed care contracts.

• Ensure program compliance with all agency policies, state/federal requirements, and contracts
• Support communication and certification procedures with managed care providers and partners
• Build relationships with health care providers, community organizations, and government agencies
• Oversee reporting, billing, and quality assurance in partnership with other departments
• Ensure continuous availability of clinical supervision during and after business hours
• Manage development of comprehensive, coordinated health service plans for enrolled families
• Provide individualized orientation, training, field observations, and performance evaluations to all staff
• Provide direct supervision to program supervisors and direct service staff
• Ensure client insurance eligibility and timely outreach tracking monthly
• Maintain audit-ready charts and ensure timely, high-quality documentation
• Develop and monitor staff schedules for program coverage and budgetary compliance
• Manage outcome data collection to improve procedures and highlight program successes
• Provide input on budgets; review and approve expenses; ensure fiscal viability
• Facilitate case conferences and team meetings to monitor individual needs
• Maintain patient privacy and protect PHI in compliance with HIPAA
• 5 years of outpatient medical, community health, behavioral practice management, or related healthcare experience
• 2 years of supervisory experience

Preferred Qualifications

• Prior experience as a Community Health Worker, Peer Support Specialist, or Medical Assistant

Compensation

Part-Time Starting Rate: $32.00 – $44.00 per hour Rate is commensurate with experience.
Full-Time Salary: $68,000 – $88,000 per year
Rates are competitive with LA County and Orange County market standards for ECM Unit Manager and Director-level roles. Pay increases are available based on performance and experience.

Pre-Employment Requirements

All candidates must meet the following requirements prior to their start date:

• TB Test (Tuberculosis Screening) — A current negative TB test result is required. This must be completed and cleared before your first day.
• Background Check — All candidates must successfully pass a DOJ/FBI LiveScan fingerprint background check. A criminal history does not automatically disqualify you; records are reviewed on a case-by-case basis.

Please note: All positions require candidates to pass a TB (tuberculosis) test prior to starting employment.