Junior Technology Support Analyst

Skadden, Arps, Slate, Meagher & Flom LLP and Affiliates; New York (NY); Sur place; USD 57 000 - 63 000; Plein temps

Résumé du poste

Skadden, Arps, Slate, Meagher & Flom LLP and Affiliates in New York is seeking four Junior Technology Support Analysts to join our on-site team. The role provides end-user hardware, software and network support, including Citrix-based apps, mobile devices and audiovisual setups, with a Monday–Friday 2:00 pm–10:00 pm shift.

You will deliver high levels of customer service, log and track issues, assist with training, and coordinate with central resources in White Plains.

Qualifications

• High school diploma or equivalent.
• Minimum of one year of related experience.
• Ability to administer Firm policies and procedures with regard to hardware ordering and configuration.
• Knowledge of Outlook, Excel, and PowerPoint with ability to learn new software.

Responsabilités

• Provides a consistent and high level of customer service.
• Assembles, installs, configures, tests, images, troubleshoots and repairs hardware and peripherals.
• Responds to local and central telephone helpline, support tickets and e-mails.
• Logs all calls into the Firm's call logging systems and resolves or escalates as appropriate.
• Provides application support for local installations and Citrix based applications.
• Provides support, troubleshooting and repair for laptops and desktops.
• Provides mobile device support and end user training.
• Assists with the Firm's audio visual set up requirements.
• Maintains Firm's policies and procedures related to computer technology.

Connaissances

Customer service

Hardware setup

Software support

Citrix

Mobile devices

Audio visual

Troubleshooting

Communication

Formation

High school diploma

Outils

Outlook

Excel

PowerPoint

Citrix

Description du poste

We invite you to review our current business services professionals openings to learn about the opportunities available across the firm.

About Us

Skadden, Arps, Slate, Meagher & Flom LLP has forged a reputation as one of the most prestigious law firms in the world. Relying on innovation, intellect, teamwork and tenacity, our lawyers deliver the highest quality advice and novel solutions to our clients’ legal issues. We are known for handling the most complex transactions, litigation/controversy issues, and regulatory matters, as well as for the strong partnerships we build with clients and each other. Our attorneys, who reflect a broad range of experiences and perspectives, work together seamlessly across 50-plus practices and 21 offices in the world’s major financial centers.

The Opportunity

We are seeking four Junior Technology Support Analysts to join our Firm. This position will be based in our New York office (on-site). The shift for this role will be Monday – Friday, 2:00 pm – 10:00 pm. The Junior Technology Support Analyst provides technology support to the local office for areas including software, hardware, infrastructure, network services, mobile and remote services, audio visual, telephone and security systems. They provide a high level of customer service, accurate reporting, and work with other local technology professionals as well as the Firm's central resources in White Plains. Please note that the Firm will not sponsor applicants for work visas for this position.

• Provides a consistent and high level of customer service.
• Assembles, installs, configures, tests, images, troubleshoots and repairs hardware and peripherals, including but not limited to computers, printers, scanners, fax machines and mobile devices.
• Responds to local and central telephone helpline, support tickets and e-mails (provides information, assesses problems and offers assistance).
• Logs all calls into the Firm's call logging systems and resolves or escalates as appropriate.
• Provides application support for both local installations and Citrix based applications.
• Provides support, troubleshooting and repair for laptops and desktops.
• Provides mobile device support, set up configuration, support and end user training.
• Assists with the Firm's audio visual set up requirements.
• Assists with hardware set ups in offices and conference rooms.
• Helps to maintain Firm's policies and procedures in relation to computer technology.
• Ensures the security of the Firm's systems by understanding the risks and ensuring best practices are followed.
• Regular and reliable physical presence to address in-office technical issues and provide hands‑on support to office personnel.
• Establishes and maintains effective working relationships with clients, attorneys and business services professionals.
• Performs frequent physical exertion including: walking, pushing, pulling, repetitive use of both hands, lifting or carrying up to 10 pounds frequently and up to 50 pounds on an occasional basis.
• Demonstrates effective interpersonal, written and verbal communication skills to facilitate effective work relationships with others.
• Manages Firm resources responsibly.
• Complies with and understands Firm operation, policies and procedures.
• Performs other related duties as assigned.

Qualifications

• Ability to administer Firm policies and procedures with regard to ordering and configuring hardware
• Thorough working knowledge of computer, printer and scanner hardware
• Ability to exert moderate to high physical effort
• Knowledge of relevant Firm computer software programs (e.g., Outlook, Excel, PowerPoint), with the ability to learn new software and operating systems
• Demonstrates effective interpersonal and communication skills, both verbally and in writing
• Demonstrates close attention to detail
• Ability to handle multiple projects and shifting priorities
• Ability to handle sensitive matters and maintain confidentiality
• Ability to organize and prioritize work
• Ability to work well in a demanding and fast-paced environment
• Ability to work well independently as well as effectively within a team
• Flexibility to travel
• Flexibility to adjust hours and work the hours necessary to meet operating and business needs

Education And Experience

• High school diploma or equivalent
• Minimum of one year of related experience

Culture & Life at Skadden

What makes Skadden special is our people and the culture, community and spirit of collaboration we have created. We believe in teamwork and inspiring each other to be our best in an atmosphere that promotes professionalism and excellence in all that we do. We know that inclusion and drawing on the strength of a wide spectrum of talent only make us better and is vital to the firm's success. Our goal is for everyone at the firm to enjoy a challenging career with opportunities for development and growth and to support the well‑being of our attorneys and business services professionals.

Benefits

The overall well‑being of our team is important to us. We offer generous benefits to help you achieve wellness in all areas of your life.

• Competitive salaries and year-end discretionary bonuses.
• Comprehensive health care (medical, dental, vision), savings plan/401(k) and voluntary benefits.
• Generous paid time off.
• Paid leave options, including parental.
• In-classroom, remote, and on-demand learning and professional development opportunities.
• Robust well‑being classes and programs.
• Opportunities to give back and make an impact in local communities.

For further details, please visit: https://www.skadden.com/careers/staff/employee-benefits

The starting base salary for this position is expected to be within the range listed under Salary Details. Actual salary will be determined based on skills, experience (to the extent relevant) and other-job related factors, consistent with applicable law.

Salary Details

$57,000 - $63,000

EEO Statement

Skadden is an Equal Opportunity Employer. It does not discriminate against applicants or employees based on any legally impermissible factor including, but not limited to, race, color, religion, creed, sex, national origin, ancestry, age, alienage or citizenship status, marital or familial status, domestic partnership status, caregiver status, sexual orientation, gender, gender identity or expression, change of sex or transgender status, genetic information, medical condition, pregnancy, childbirth or related medical conditions, sexual and reproductive health decisions, disability, any protected military or veteran status, or status as a victim of domestic or dating violence, sexual assault or offense, or stalking.

Applicants who require an accommodation during the application process should contact Alex Taylor at [phone].

Skadden Equal Employment Opportunity Policy

Skadden Equal Employment Opportunity Policy

Applicants Have Rights Under Federal Employment Law

Applicants Have Rights Under Federal Employment Law

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