Network Operator

Valero; San Antonio (TX); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Competitive Pay

401(k) match

Pension Plan

Healthcare and Wellness Programs

Valero Daycare Center

Employee & Family Wellness Center

Fitness Center access

Job summary

Valero in San Antonio is seeking a Network Operator to monitor 24/7 alarms, analyze incidents, orchestrate dispatch, and support level 1–2 I/S services across all business units. This on-site role may include night/weekend shifts and quarterly rotation.

You will help reduce toil by automating repeatable tasks, documenting processes, and collaborating with engineering and operations to improve service delivery while following ITIL practices.

Qualifications

• High School Diploma or GED.
• 2 years of experience in a Technology or Network Operations Center in a large enterprise environment.
• 2 years of experience with first level administration and troubleshooting of Windows Servers, virtual machines, and Telecom Circuits.
• Able and willing to work on-site at Valero San Antonio location.

Responsibilities

• Monitor and respond to alarms from Valero I/S infrastructure and applications.
• Open and facilitate support calls with third party providers.
• Create, monitor, and troubleshoot scheduled jobs.
• Resolve incidents independently and assist with complex incident troubleshooting and resolution.
• Execute well-documented operational tasks transitioned from Level 2/3 teams.
• Collaborate with engineering and operations teams to identify and automate repetitive tasks.
• Maintain and improve runbooks and knowledge base documentation.
• Contribute to Valero’s automation initiatives by supporting scripting, orchestration, and process improvement efforts.
• Follow ITIL based service management processes (Change, Incident, Request).

Skills

Problem-Solving

Initiative

Results Orientation

Interpersonal Skills

Education

Bachelor's degree in Computer Science, Engineering, IT or related field

Foreign equivalent degree

Tools

PowerShell scripting

VMware vSphere

BMC Control-M

OpenText Operations Bridge/SMAX

SCOM

Cisco UCS

Job description

Description

Valero is the best-in-class producer of essential fuels and products that are foundational to modern life. We invite you to join our ~10,000 employees to drive exceptional results for our company, the energy industry and our community.

As a Network Operator, you will work on the team responsible for 24/7 alarm response, incident analysis/troubleshooting/dispatch, enterprise job control, customer support, and general level 1 and level 2 I/S services across all Valero business units and locations. This position works on a shift schedule that may include nights and weekends and rotates quarterly.

In addition to core monitoring and support duties, this role is designed to reduce operational toil across the enterprise by taking ownership of repeatable tasks traditionally handled by Level 2 and Level 3 teams. You will work closely with those teams to document, standardize, and automate operational procedures—helping to streamline workflows and improve service delivery.

Key Competencies

• Problem-Solving
• Initiative
• Results Orientation
• Interpersonal Skills

Our goal at Valero is to continue to be the premier manufacturer, distributor, and marketer of quality transportation fuels and petrochemical feedstocks, while serving the needs of our employees, communities and stakeholders. You can help achieve this goal if you can:

• Monitor and respond to alarms from Valero I/S infrastructure and applications.
• Open and facilitate support calls with third party providers.
• Create, monitor, and troubleshoot scheduled jobs.
• Resolve incidents independently and assist with complex incident troubleshooting and resolution.
• Execute well-documented operational tasks transitioned from Level 2/3 teams.
• Collaborate with engineering and operations teams to identify and automate repetitive tasks.
• Maintain and improve runbooks and knowledge base documentation.
• Contribute to Valero’s automation initiatives by supporting scripting, orchestration, and process improvement efforts.
• Follow ITIL based service management processes (Change, Incident, Request).

This position is an hourly non-exempt status, which means you are eligible for overtime pay.

Qualifications

Minimum Requirements

• High School Diploma or GED
• 2 years of experience in a Technology or Network Operations Center in a large enterprise environment.
• 2 years of experience with first level administration and troubleshooting of Windows Servers, virtual machines, and Telecom Circuits.
• Able and willing to work on-site, in-person at the Valero San Antonio location, required.

Preferred Qualifications

• Bachelor's degree (or higher) or foreign equivalent degree in Computer Science, Engineering, Information Technology or related field.
• Windows Server administration experience
• PowerShell scripting experience
• VMware vSphere or other hypervisor experience
• BMC Control-M Workload Automation experience
• OpenText Operations Bridge, Network Node Manager, Network Automation or SMAX experience
• Modern data protection platforms (e.g., Rubrik, Cohesity) experience
• Microsoft System Center Operations Manager (SCOM).
• Cisco routing, switching, or UCS experience

The above description reflects the primary job function and may not include all detailed job functions performed in the role.

Position level and salary will be commensurate with qualifications and experience.

Benefits

Need more reasons to work for a company that is both professionally challenging and culturally rewarding? Take a look at some of our best-in-class benefits:

• Competitive Pay and Annual Bonus Program
• 100% match on 401(K) up to 7%, with immediate vesting
• Company-sponsored Pension Plan
• Comprehensive Healthcare and Wellness Programs
• Valero Daycare Center
• Employee & Family Wellness Center
• State-of-the-art 24-hour Fitness Center free for employees and spouses with access to Tennis and Basketball Facilities

Valero's employees are the heart of its success, and there is a reason why the company is an employer of choice in the fuels manufacturing and marketing industry. It’s not just the excellent benefits package, or the opportunities for personal growth, it’s also the caring and committed culture of the organization that makes everyone feel like they’re truly part of a team. For more information, visit Valero.com.

Valero is an EEO/AA Employer. All qualified applicants are encouraged to apply and will receive consideration for employment without regard to legally protected status, including race/ethnicity, color, religion, sex (including pregnancy, gender identity and sexual orientation), national origin, age, disability, protected veteran or any other status protected by applicable federal, state or local laws.

Please be advised, if you are viewing this position on a website that lists an estimated salary rate/range, it was not provided by Valero. Valero’s market specific salary rate/range will be provided during the recruiting process and tends to be higher than what is estimated by such websites.

Job: Information Services
Primary Location: US-TX-San Antonio