Network Operator

PTR Global; New Orleans (LA); In loco; USD 70.000 - 90.000; Tempo pieno

Descrizione del lavoro

PTR Global is seeking Network Operators to serve as onsite specialists for network and structured-cabling issues across its AI data-center infrastructure at the River Bend, LA site.

You will act as Tier 2/3 escalation for ICT incidents, troubleshoot physical-layer faults, validate repairs, and ensure rapid issue resolution to protect customer workloads. Strong cabling and fiber background is essential; this role requires hands-on collaboration with cross-functional teams.

Competenze

• 4+ years of hands-on data-center experience in structured cabling and fiber.
• Proficient with fiber testing tools and optical power measurements.
• Ability to interpret basic network diagnostics and LLDP data.
• Willing to work onsite at River Bend, LA data-center.
• Strong documentation and escalation communication skills.

Mansioni

• Serve as Tier 2/3 escalation for network and cable-plant incidents.
• Troubleshoot physical-layer issues, including fiber faults and patch panels.
• Validate repairs and monitor infrastructure performance.
• Lead onsite pilots and collaborate with cross-functional teams.
• Maintain site topology docs and update cable-plant records.
• Build dashboards in ticketing systems for workload visibility.

Conoscenze

Network fundamentals

Structured cabling

Fiber infrastructure

Hardware troubleshooting

Formazione

CCNA certification

BICSI Installer 1/2

Strumenti

Arista CLI

Juniper CLI

Cisco CLI

DCIM tools

Descrizione del lavoro

Overview:

Own L4 networking and physical-layer reliability.

• Validate repairs and infrastructure performance.
• Serve as the onsite escalation resource for network and structured-cabling issues.

Must-Have Qualifications:

Strong networking and structured-cabling background.

• Hardware and network troubleshooting experience.
• Experience supporting fiber, cabling, network hardware, or high-density compute environments.

About the Role:

Client is seeking Network Operators to serve as onsite specialists for network and structured-cabling issues across its AI data-center infrastructure.

• These individuals will serve as Tier 2/3 escalation points for network and ICT-related incidents, troubleshooting physical-layer faults, validating repairs, and ensuring rapid resolution of issues that may impact customer workloads.
• This role sits within the Data Center Operations organization and is assigned to the River Bend, LA site.
• Network Operators will work closely with Tier 1 and Tier 2 technicians, Network Operations, Infrastructure Deployment, Network Reliability Engineering, and other cross-functional teams to maintain the reliability and performance of high-density AI infrastructure.
• The ideal candidate bridges two worlds: a strong foundation in structured cabling and fiber infrastructure, combined with enough network fundamentals to interpret device-level diagnostics and confirm that physical repairs have restored connectivity.
• Candidates should be comfortable serving as a primary onsite network and ICT escalation resource and taking ownership of issues through resolution.

Responsibilities:

Serve as a Tier 2/3 escalation point for network, hardware, and cable-plant incidents reported by customers or detected through monitoring.

• Troubleshoot, diagnose, and resolve physical-layer issues, including fiber faults, transceiver failures, patch-panel problems, and cable-plant defects.
• Help mature the local team beyond troubleshooting by supporting process, metrics, and automated diagnostic operations.
• Perform fiber inspection, cleaning, testing, and light-level validation to identify and remediate connectivity issues.
• Participate in the testing and deployment of automated diagnostic and repair tools.
• Serve as a liaison to Network Operations, Network Reliability Engineering, and Network Automation teams.
• Lead onsite pilots, provide constructive feedback, and monitor adoption of tooling systems.
• Execute structured-cabling repairs, including re-patching failed runs and coordinating complex remediation with Infrastructure Deployment.
• Run post-repair validation tools to confirm device connectivity, LLDP neighbor relationships, and acceptable optical power levels.
• Interpret basic network diagnostics, including light levels, interface status, and neighbor discovery, to validate that physical repairs have restored expected connectivity.
• Document incidents thoroughly and esc...
• Maintain awareness of site topology and cable-plant documentation to accelerate fault isolation.
• Collaborate with Network Operators and Tier 2 teams at other sites to develop and share best practices.
• Build and manage dashboards and views in ticketing systems to provide workload insights and operational visibility.
• Collaborate with Tier 1 technicians and provide guidance on network and ICT triage to reduce unnecessary escalations.

Basic Qualifications:

4 plus years of hands-on experience in data-center environments, with a focus on structured cabling, fiber infrastructure, or network hardware support.

• Proficiency with fiber troubleshooting tools, including visual fault locators, optical power meters, light sources, and fiber inspection scopes.
• Understanding of fiber types, including single-mode and multi-mode, connector standards, and acceptable light-level thresholds for data-center optics.
• Familiarity with structured-cabling standards and best practices for fault identification and remediation.
• Ability to interpret basic network-interface diagnostics, including link status, optical-power readings, and LLDP/neighbor information.
• Strong documentation and communication skills, including the ability to write clear escalation summaries for remote engineering teams.
• Willingness and ability to work onsite at the River Bend, LA data-center location.

Preferred Qualifications:

Experience using OTDR equipment for fiber-fault localization.

• BICSI Installer 1 or Installer 2 certification.
• CCNA or equivalent foundational networking certification.
• Experience supporting high-density compute environments, including GPU clusters, HPC, or AI/ML infrastructure.
• Familiarity with DCIM platforms and cable-plant documentation systems.
• Prior experience working within a tiered support model with defined escalation workflows.
• Exposure to high-speed optics, including 100G, 400G, and 800G transceivers.
• Experience with SQL and JQL for building operational dashboards.
• Experience with Arista, Juniper, Sonic, or Cisco CLI and operating systems.