Operations and Maintenance (O&M) Lead

General Dynamics Information Technology; Washington; On-site; USD 119,000 - 161,000; Full time

Job summary

General Dynamics Information Technology is seeking an Operations and Maintenance Lead to oversee enterprise IT operations, including network, database, and systems engineering. This onsite role in Washington, DC requires strong technical leadership and exceptional stakeholder engagement to ensure reliable, secure, and modern infrastructure across distributed sites.

The ideal candidate offers 10+ years in enterprise IT operations or O&M leadership with a proven track record of delivering service

Qualifications

• Active TS clearance is required (or Top Secret)
• U.S. Citizenship is required
• Bachelor’s degree in IT, engineering, or related field
• 10+ years of enterprise IT operations or O&M leadership experience
• Experience supervising distributed technical teams across multiple locations
• Strong background in network operations, systems administration, or database engineering
• Proven ability to drive change and lead continual service improvement programs
• Experience managing SLAs and large-scale operational commitments
• Excellent customer-facing communication and coordination skills
• Experience supporting mission-critical operations in high-availability environments

Responsibilities

• Lead O&M teams across network engineering, systems engineering, and database administration at multiple sites across the U.S.
• Drive operational excellence through continual service improvement, modernization, automation, and reliability enhancements.
• Own and manage enterprise SLAs, performance metrics, and service delivery commitments.
• Oversee daily operations including monitoring, incident response, change management, patching, backups, and maintenance.
• Coordinate upgrades, lifecycle management, and configuration changes impacting production environments.
• Maintain operational documentation, SOPs, runbooks, and compliance records.
• Partner with customer stakeholders to understand mission needs and build trust-based relationships.
• Provide senior-level technical leadership to resolve complex issues across O&M disciplines.
• Ensure compliance with security requirements, accreditation standards, and governance processes.
• Manage distributed team workload, staffing, scheduling, and performance.
• Support enterprise projects, migrations, and modernization efforts affecting operations.
• Deliver clear operational reporting on system health, SLAs, incidents, risks, and improvement initiatives.

Skills

IT Operations

Network Engineering

Operational Activities

Technical Leadership

Education

Bachelor’s degree in IT/Engineering

Job description

Type of Requisition:

Regular

Clearance Level Must Currently Possess:

None

Clearance Level Must Be Able to Obtain:

Top Secret

Public Trust/Other Required:

None

Job Family:

Administration

Job Qualifications:

Skills:

Information Technology Operations, Network Engineering, Operational Activities, Technical Leadership

Certifications:

None

Experience:

9 + years of related experience

US Citizenship Required:

Yes

Job Description:

The Operations and Maintenance (O&M) Lead oversees enterprise-wide IT operations encompassing network engineering, database administration, and systems engineering. This position is responsible for ensuring stable, secure, and efficient performance of mission-critical infrastructure while driving continuous improvement and modernization across all O&M functions.

The O&M Lead manages distributed teams located across multiple U.S. sites and serves as the primary onsite leader in Washington, DC. The ideal candidate combines strong technical leadership with exceptional customer engagement skills, a commitment to service excellence, and the ability to operate in a dynamic, mission-focused environment.

Responsibilities

• Lead O&M teams across network engineering, systems engineering, and database administration, including personnel located at multiple sites across the U.S.
• Drive operational excellence by championing continual service improvement, modernization, automation, and reliability enhancements.
• Own and manage enterprise SLAs, performance metrics, and service delivery expectations; ensure all operational commitments are met or exceeded.
• Oversee daily operational activities including monitoring, incident response, change management, patching, backups, and preventative maintenance.
• Coordinate and execute upgrades, lifecycle management, and configuration changes impacting enterprise production environments.
• Maintain operational documentation, SOPs, runbooks, configuration baselines, and compliance records.
• Partner closely with customer stakeholders to understand mission needs, communicate impacts, and build strong, trust-based relationships.
• Provide senior‑level technical leadership and guidance to resolve complex issues across O&M disciplines.
• Ensure compliance with security requirements, accreditation standards, and enterprise governance processes.
• Effectively manage distributed team workload, staffing, scheduling, and performance.
• Support enterprise projects, migrations, and modernization efforts that influence operational environments and service continuity.
• Deliver clear operational reporting on system health, SLAs, incidents, risks, and improvement initiatives.

Required Qualifications

• Active Q or TS clearance
• U.S. Citizenship
• Bachelor’s degree in IT, engineering, or related field
• 10+ years of experience in enterprise IT operations or O&M team leadership
• Experience supervising distributed technical teams across multiple geographic locations
• Strong background in network operations, systems administration, or database engineering
• Demonstrated ability to drive change and lead continual service improvement programs
• Proven track record managing SLAs and large-scale operational commitments
• Excellent customer-facing communication and coordination skills
• Experience supporting mission-critical operations in high-availability environments

GDIT IS YOUR PLACE

At GDIT, the mission is our purpose, and our people are at the center of everything we do.

• Growth: AI-powered career tool that identifies career steps and learning opportunities
• Support: An internal mobility team focused on helping you achieve your career goals
• Rewards: Comprehensive benefits and wellness packages, 401K with company match, and competitive pay and paid time off
• Community: Award-winning culture of innovation and a military-friendly workplace

OWN YOUR OPPORTUNITY

Explore a career at GDIT and you’ll find endless opportunities to grow alongside colleagues who share your ambition to deliver your best work.

The likely salary range for this position is $119,000 - $161,000. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

Scheduled Weekly Hours:

40

Travel Required:

Less than 10%

Telecommuting Options:

Onsite

Work Location:

USA DC Washington

Additional Work Locations:

Total Rewards at GDIT:

Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.

Our Identity Verification Process:

As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during virtual interviews. We reserve the right to take your picture to verify your identity and prevent fraud. By proceeding, you authorize the collection, processing, and use of your biometric data for identity verification and security purposes.

About Our Work:

We are GDIT. A global technology and professional services company that delivers technology solutions and mission services to every major agency across the U.S. government, defense and intelligence community. Our 26,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50+ countries worldwide, offering leading mission-ready capabilities in AI, cloud, cyber and software development.

Join our Talent Community to stay up to date on our career opportunities and events at gdit.com/tc.

Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans