Job Details:
Manager of Network Engineering and Operations
We are seeking a Manager of Network Engineering and Operations to lead the reliability, performance, security, and continuous improvement of a large, geographically distributed enterprise network. This leader will manage a team of network engineering and operations professionals supporting approximately 6,000 network devices across 500+ locations, including datacenter, cloud, WAN, LAN, wireless, SD-WAN, internet, and telecommunications environments.
This role requires a hands-on technology leader who can develop and hold a team accountable to performance, establish meaningful KPIs, drive proactive network operations, and lead major infrastructure initiatives. The manager will also play a key role in the organization’s Azure transformation and partner closely with infrastructure, cloud, cybersecurity, architecture, and business teams.
Responsibilities
- Lead day-to-day network engineering and operations, including monitoring, incident response, escalations, troubleshooting, and service restoration.
- Manage, mentor, develop, and conduct performance reviews for network engineering and operations team members.
- Establish clear KPIs and performance metrics for the team and network environment; use data and dashboards to drive accountability and continuous improvement.
- Build a proactive operating culture that identifies and addresses network issues before they impact the business.
- Lead major incidents, root-cause analysis, problem management, and corrective action initiatives.
- Oversee a large enterprise network supporting approximately 6,000 devices across 700 locations.
- Manage enterprise WAN, LAN, wireless, datacenter, cloud, SD-WAN, internet, telecommunications, and load-balancing environments.
- Drive network automation, standardization, orchestration, and operational efficiency using Python, Ansible, APIs, and Infrastructure-as-Code.
- Lead network infrastructure projects including branch deployments, datacenter upgrades, cloud connectivity, hardware refreshes, and network modernization.
- Support and help lead the organization's Azure transformation, including hybrid cloud connectivity and network architecture.
- Maintain and improve network security through technologies including Palo Alto firewalls, Cisco ISE, and related security controls.
- Establish and enforce network standards, ITIL processes, change management, operational procedures, and best practices.
- Partner with cybersecurity and compliance teams on governance, vulnerability remediation, audits, risk management, and regulatory requirements.
- Manage network vendors, telecom providers, contracts, SLAs, support agreements, and service performance.
- Develop capacity plans, performance reporting, network dashboards, and operational metrics.
- Work closely with architecture, infrastructure, security, cloud, and business teams to deliver enterprise technology initiatives.
Requirements
- 6+ years of experience in enterprise network engineering, infrastructure operations, or network operations management.
- 2+ years of experience leading technical network engineering or operations teams.
- Demonstrated experience managing and developing technical employees, including performance reviews and accountability for team KPIs.
- Experience supporting large, geographically distributed enterprise environments.
- Experience leading major incidents, infrastructure projects, network modernization, and continuous improvement initiatives.
- Strong leadership skills with the ability to take initiative, drive change, and develop a proactive team culture.
- Experience managing telecom providers, technology vendors, service contracts, and SLAs.
- Experience with hybrid cloud networking and enterprise cloud transformation, preferably Azure.
Technical Skills
- Enterprise routing and switching
- TCP/IP, DNS, DHCP, NAT, and Multicast
- BGP, OSPF, and EIGRP
- VLANs, STP, EtherChannel, VXLAN, and Layer 2 technologies
- Cisco networking and Cisco Meraki
- Cisco ACI
- Palo Alto firewalls and network security
- Wireless networking
- SD-WAN
- WAN, LAN, internet, and datacenter architectures
- MPLS, DIA, broadband, LTE, and carrier services
- Load balancing
- Azure and hybrid cloud networking
- ServiceNow and IT Service Management platforms
- SolarWinds NPM, NCM, and NTA
- Cisco ISE
- HPE Aruba Networking
Automation / Infrastructure
- Python
- Ansible
- Infrastructure-as-Code
- API integrations and orchestration
- Network automation and configuration management
- Cloud automation
- Network monitoring, observability, and performance management
Preferred Certifications
- CCNP Enterprise or higher
- ITIL Foundation
- Cisco Meraki certification
- Microsoft Azure Network Engineer Associate
- Additional cloud networking certifications