Network Operations Engineer

TEKsystems; United States; Hybrid; USD 62,000 - 96,000; Full time

Benefits offered by this job

Medical, dental & vision

401(k) retirement plan — pre-tax & RO

Life Insurance

Short/long-term disability

Health Spending Account

Transportation benefits

Employee Assistance Program

PTO / Vacation / Sick Leave

Job summary

TEKsystems seeks a NOC Analyst for a 3-month contract in Westbury, NY. The OC team handles monitoring and troubleshooting of Windows, VMware, Citrix, cloud, and Cisco devices, using SolarWinds and ServiceNow for tickets and management.

The role involves 24x7 onsite/remote network support, incident resolution, documentation, and coordinating with WAN/carriers. Training will occur onsite, then hybrid rotation, with competitive pay and benefits.

Qualifications

• College degree preferred in related Computer/ Health Information Technology Systems or 3-5 years related equivalent experience.
• Minimum of five (5) years, network support, implementation and experience with Cisco devices in an enterprise class data network environment.
• CCNA or Network+ certifications would be highly preferred, but not required with applicable experience.
• Experience researching, analyzing and evaluating network solutions.
• Knowledge of traffic analysis tools and performance/capacity tools.

Responsibilities

• Perform system monitoring and triage of incidents/problems based on SOP and escalate to subject matter experts when needed.
• Diagnose and correlate complex network problems, identify root causes and develop remediation strategies.
• Document all Network changes and implementations.
• Assist subject matter experts with response to problem, incident and change tickets.
• Escalate issues and coordinate with vendors to resolve problems.
• Ensure daily functions are completed and communicated.
• Attend to incident tickets, change tickets and email requests promptly.
• Maintain knowledge of products, services and procedures.
• Write and maintain clear documentation for incidents and procedures.
• Perform trending analysis for chronic issues and re-mediate escalated network issues.

Skills

Windows

Solarwinds

Network operations

Cisco network

Troubleshooting

ServiceNow

Citrix

VMware

Cloud

Education

College degree preferred in related Computer/ Health Information Technology Systems

CCNA certification or Network+ preferred

Tools

SolarWinds

ServiceNow

Citrix

VMware

Cisco devices

Job description

Description

Large Enterprise is looking for a NOC Analyst for their Operations Center team on a 3 month contract through the end of the year - they do all the monitoring and troubleshooting of their systems and network (Windows OS and VMware servers, Citrix, Cloud, Cisco network devices) and applications triage. Using Solarwinds for monitoring and they use ServiceNow for ticket mngt. This 24x7 team is roughly 30 Engineers providing 24x7 support, and average about 5000+ P1 and P2 level tickets each month.

The Operations Center is the focal point for the entire Health System’s infrastructure. Under the direction of the Operations Shift Supervisor, this individual shall monitor and respond to system generated alerts as well as customer initiated issues reported to the Help Desk. As an OC Network Engineer one will provide on-site and remote network support including diagnosing, configuring and documenting complex network problems and respond to network issues affecting clinical applications, at assigned site(s). This individual will also work with Wide Area Network (WAN) and Internet carriers during implementations and outages.

The OC System Engineer- is expected to ensure incident resolution by executing Standard Operating Procedures (SOP) or escalating to the Health System’s technical support and problem management teams.

Responsibilities

• Perform system monitoring and triage of incidents/problems based on SOP which include escalation to subject matter experts where appropriate
• Diagnoses and correlates complex network problems, identifies root causes and develops remediation strategies
• Documents all Network changes and implementations
• Assist subject matter experts with response to problem, incident and change tickets
• Effectively escalate issues and coordinate support with vendors to resolve problems
• Ensure all daily functions are completed and appropriately communicated
• Ensure all incident tickets, change tickets and e-mail requests are attended to in a timely fashion
• Maintain a broad knowledge of all products, services and procedures
• Write and maintain clear and concise documentation for incidents, notifications and procedures.
• Performs trending analysis for chronic issue resolution and re-mediates escalated network issues.
• Analyzes network traffic and report to management on results.
• Works directly with WAN and internet carriers during implementations and outages.
• Drivers improvements in network process, efficiency and standardization.
• Perform all other tasks and duties as assigned tasks

Qualifications

• College degree preferred in related Computer/ Health Information Technology Systems or 3 -5 years related equivalent experience
• Minimum of five (5) years, network support, implementation and experience with Cisco devices in an enterprise class data network environment and support of large scale multi-homed connections toISP networks, required.
• Cisco Certified Network Associate (CCNA) or Network+ certifications would be highly preferred, but not required with applicable experience
• Experience researching, analyzing and evaluating network solutions.
• Knowledge of traffic analysis tools, performance and capacity tools experience is required.
• Solar Winds Engineers toolkit, Network Traffic analysis toolsets
• Experience working with infrastructure monitoring tool sets
• Knowledge of Microsoft Windows Server technologies and networking principles are a plus
• Possess a strong working knowledge of PC operation and software (Word and Excel proficiency)
• Must be a self-starter and demonstrate the initiative to learn new systems quickly
• Possess strong troubleshooting skills and demonstrates the ability to follow detailed instructions
• Possess strong oral and written communication skills
• Ability to multitask during periods of high volume
• Ability to lift supplies and equipment of at least 50 lbs

Skills

Windows, Solarwinds, network operations, cisco network, Troubleshooting, servicenow, Citrix server, vmware, Cloud

Top Skills Details

Windows,Solarwinds,network operations,cisco network,Troubleshooting

Additional Skills & Qualifications

Shift: Sunday-Thurs, 7AM-3PM

For the first few weeks, the candidate will be onsite at their Data Center 5x per week while they are being trained. Eventually they will move on the hybrid rotation where they'll be onsite 2-3 days per week.

Job Type & Location

This is a Contract position based out of Westbury, NY.

Pay and Benefits

The pay range for this position is $45.00 - $70.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your jobclassification and length of employment. Benefits are subject to change and may besubject to specific elections, plan, or program terms. If eligible, the benefitsavailable for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a hybrid position in Westbury,NY.

Application Deadline

This position is anticipated to close on Sep 24, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.