Network Operations Engineer

Revel IT; New Albany (OH); On-site; USD 90,000 - 130,000; Full time

Job summary

Abercrombie and Fitch is seeking a Network Operations Engineer for a 12+ month contract in New Albany, Ohio. You will monitor enterprise networks, triage incidents, maintain equipment, apply software and firmware updates, and validate changes in QA before production.

You’ll work with Network Engineering to ensure reliable, secure services across stores and offices. Responsibilities include monitoring Juniper-based platforms, firewalls, WANs, and wireless services; performing initial incident

Qualifications

• 4-year degree in an IT-related field or equivalent work history.
• Min 8 years of experience in IT operations, network support, or related environment.
• Foundational understanding of networking concepts and protocols (TCP/IP, VLANs, routing, switching).

Responsibilities

• Monitor enterprise network health across Juniper platforms, firewalls, WANs, and related infra; identify alerts and impacts.
• Perform initial triage for network incidents; gather logs and escalate when needed.
• Assist with troubleshooting connectivity, latency, DNS, DHCP, VPN, and firewall issues across stores, offices, and cloud environments.
• Document timelines, steps, and actions in ticketing and knowledge systems; support change management procedures.
• Validate changes in local QA environment before production; maintain network documentation.

Skills

Network troubleshooting

Juniper

WAN/LAN

DNS/DHCP/VPN

Communication

Education

Bachelor’s in IT or related field

Tools

Junos CLI

Juniper Mist

Packet capture

Job description

Position Title: Network Operations Engineer

12 month+ Contract with Abercrombie and Fitch

New Albany, Ohio

The Network Operations team helps keep the company’s global network reliable, secure, and available for stores, corporate offices, distribution centers, and business partners. In this role, you will support day-to-day network operations by monitoring network health, assisting with incident troubleshooting, maintaining network equipment, supporting software and firmware updates, maintaining documentation, supporting approved changes, and helping validate updates in the local QA environment before they are released to production. This role works closely with Network Engineering and other technology teams to support Juniper-based network platforms, wireless services, firewalls, WAN connectivity, and related infrastructure that enable critical business operations.

Responsibilities:

• Monitor enterprise network health and performance across Juniper-based platforms, wireless services, firewalls, WAN circuits, and related infrastructure; identify alerts, service degradation, and potential business impact.
• Perform initial triage for network incidents by gathering logs, reviewing monitoring data, validating symptoms, and escalating issues to senior Network Operations, Network Engineering, carriers, or vendors when needed.
• Assist with troubleshooting connectivity, latency, packet loss, routing, switching, wireless, DNS, DHCP, VPN, and firewall issues across stores, corporate offices, distribution centers, cloud environments, and partner connections.
• Support incident and problem management processes by documenting timelines, troubleshooting steps, findings, corrective actions, and follow-up items in the appropriate ticketing and knowledge systems.
• Assist with maintaining network equipment, performing approved software and firmware updates, completing lifecycle maintenance activities, and validating changes while following established change management, security, and compliance procedures.
• Maintain and support the local QA environment by helping validate network configurations, monitoring policies, automation updates, and operational procedures before production release.
• Track equipment health, support replacement or refresh activities, and help ensure network devices remain current, supportable, and aligned with operational standards.
• Keep network documentation current, including device inventories, circuit details, support procedures, escalation paths, diagrams, and knowledge articles.
• Collaborate with Network Engineering, Infrastructure, Security, Service Desk, application teams, carriers, and vendors to support timely issue resolution and service restoration.
• Identify recurring issues, monitoring gaps, or process improvement opportunities and share recommendations with senior team members.
• Participate in an on-call rotation to support critical incidents, after-hours maintenance, and urgent service restoration activities.

Qualifications:

• 4-year degree in an IT-related field or equivalent work history.
• Min 8 years of experience in IT operations, network support, infrastructure support, service desk escalation, or a related technical support environment.
• Foundational understanding of networking concepts and protocols, including TCP/IP, VLANs, routing, switching, wireless, DNS, DHCP, VPN, NAT, firewall fundamentals, and Juniper Junos OS concepts.
• Experience using network troubleshooting tools and commands such as ping, traceroute, nslookup, packet capture tools, log review, monitoring dashboards, Junos CLI, Juniper Mist dashboards, Service Level Expectations, and Marvis insights.
• Familiarity with enterprise network technologies such as Juniper EX Series switches, Juniper SRX Series firewalls and gateways, Juniper Mist wireless access points, Mist AI, Marvis Virtual Network Assistant, Junos OS, routers, switches, wireless controllers, firewalls, load balancers, WAN circuits, and cloud connectivity.
• Ability to analyze alerts, logs, performance data, and incident trends to support effective troubleshooting and problem resolution.
• Strong verbal, written, and interpersonal communication skills, including the ability to explain technical issues, business impact, and resolution progress to both technical and non-technical audiences
• Ability to prioritize work, remain calm during high-impact incidents, follow documented procedures, and collaborate effectively in a fast-paced operational environment.