Network Operations Manager

NexGen Tech Solutions; United States; On-site; USD 140,000 - 220,000; Full time

Job summary

NexGen Tech Solutions in the United States seeks a senior leader to oversee large-scale production environments, bringing 8+ years across technology operations, production operations, reliability, service management, or related disciplines, including 3+ years leading teams or programs.

You'll collaborate with Engineering, DevOps and Cloud teams to strengthen observability, incident response and continuous improvement across Kubernetes, GCP/OCI, and network services.

Qualifications

• 8+ years of experience supporting or operating large-scale production environments.
• 8+ years in technology operations, production operations, reliability, service management or related disciplines; 3+ years leading people or cross-functional programs.
• Experience with broadband/telecom, CPE, and network equipment in production environments.
• Experience coordinating with Software Engineering teams on embedded software, firmware, or cloud services.
• Strong understanding of CI/CD pipelines and Kubernetes-based deployments.

Responsibilities

• Note: The HTML does not list explicit responsibilities; the role focuses on production operations leadership and reliability.
• Additional responsibilities would align with improving observability, incident response and operational excellence.

Skills

Production operations

Reliability

Incident response

CI/CD pipelines

Kubernetes

Cloud platforms

Networking

Leadership

Education

Bachelor's degree in engineering, computer science, information systems, operations or equivalent

Tools

Kubernetes

Grafana

Prometheus

Datadog

Splunk

ELK/OpenSearch

GCP

OCI

Job description

• 8+ years of experience supporting or operating large-scale production environments.
• 8+ years of experience across technology operations, production operations, reliability, service management, operational excellence or related disciplines, including 3+ years leading people or major cross-functional programs.
• Experience supporting broadband, telecommunications, networking, or service provider solutions.
• Strong understanding of customer-premises equipment (CPE) including: Broadband Gateways, Residential Gateways, Router, ONTs (Optical Network Terminals), Wi‑Fi access points, Mesh networking solutions
• Experience working with Internet Service Providers (ISPs) or telecommunications operators as customers.
• Experience partnering with Software Engineering teams responsible for embedded software, firmware, networking platforms, or cloud services.
• Strong understanding of cloud infrastructure including: Google Cloud Platform (GCP) and Oracle Cloud Infrastructure (OCI)
• Experience working closely with DevOps and Platform Engineering teams supporting CI/CD pipelines and production deployments.
• Experience supporting distributed microservice‑based applications running in Kubernetes or containerized environments.
• Strong understanding of production monitoring and observability platforms such as: Grafana, Prometheus, Datadog, Splunk, ELK/OpenSearch
• Experience leading production incident response for customer‑facing services.
• Strong understanding of production networking concepts including: TCP/IP, DNS, DHCP, Routing, VPN, Load Balancing, Firewalls
• Experience coordinating production changes across Engineering, DevOps, QA, Database Engineering, Cloud Engineering, and Security teams.
• Demonstrated success building or materially improving operational practices in a complex, customer‑facing production environment.
• Strong knowledge of incident, problem, change, service transition, observability, reliability and continuous‑improvement practices.
• Experience creating automation or tooling roadmaps and partnering with engineers to deliver measurable operational outcomes.
• Ability to define useful metrics, analyze trends and communicate decisions and risks clearly to technical and executive audiences.
• Bachelor’s degree in engineering, computer science, information systems, operations or equivalent practical experience.

Preferred qualifications

• Hands‑on familiarity with APIs, scripting and modern delivery practices.
• Experience scaling operations across multiple customers, regions or a 24×7 support model.
• Familiarity with TR-069, TR-369 (USP), or similar remote device management protocols.
• Experience supporting ACS or cloud‑based device management platforms.
• Understanding of DOCSIS, GPON/XGS-PON, or Fiber‑to‑the‑Home (FTTH) environments.
• Experience building operational readiness programs for firmware or cloud service releases.
• Experience working with large service providers such as cable operators, telecommunications companies, or broadband providers.