Sr Systems Engineer- Production Support

SAIC; United States; Remote; USD 80,000 - 120,000; Full time

Benefits offered by this job

Remote work

Job summary

SAIC is seeking a Sr Systems Engineer to provide high-level day-to-day operational support for complex application cloud systems on our VA team. This 100% remote role emphasizes outage detection, resolution, and collaboration with customers to ensure system reliability.

The position requires 8 years in systems engineering in production environments, strong Linux/Unix and Windows skills, and experience with AWS/Azure cloud services, scripting, and CI/CD tooling. Strong communication is essential.

Qualifications

• Bachelor’s or Master’s degree in Computer Science, Information Technology, Systems Engineering, or related field.

Responsibilities

• Detect, isolate, document, report, and resolve outages during operations of production systems.
• Document problems in logging and discrepancy tools.
• Collaborate with customers on day-to-day activities.
• Respond to user calls about hardware/software problems; escalate when needed.
• Perform maintenance/installation of computing infrastructure; manage assets.
• Support continuous improvement via IT processes and automation.
• Proactively ensure VA security policies are followed.

Skills

Linux/Unix

Windows administration

Python

PowerShell

Problem solving

Communication

Education

Bachelor’s or Master’s in CS/IT/Systems Engineering

Advanced certifications (e.g., RHCE, AWS) preferred

Tools

AWS

Azure

S3

Step Functions

CloudWatch

IaC (CloudFormation)

Job description

Sr Systems Engineer- Production Support

Job ID: 2617073

Location: Remote Work, TX, United States

Date Posted: Sep 21, 2026

Category: Engineering and Sciences

Subcategory: Systems Engineer

Schedule: Full-Time

Shift: Day Job

Travel: No

Minimum Clearance Required: None

Clearance Level Must Be Able to Obtain: Public Trust

Potential for Remote Work: Remote

Benefits:

Job Description

SAIC is searching for a Systems Engineer who performs high-level, day-to-day operational support of complex application cloud systems to join our VA team. Develops solutions to routine technical problems of limited scope. Follows standard practices and procedures in analyzing situations or data from which answers can be readily obtained. This is a 100% remote role.

Responsibilities

• Detect, isolate, document, rapidly report, and resolve system outages or problems encountered during operations of the scientific workstations, which includes the collections of diagnostic data, restoring the system operation, development of workarounds, and other activities necessary for recovery of a system.
• Accurately document problems in logging and discrepancy reporting tools.
• Work directly with the customer in most aspects of the day-to-day activities.
• Respond to user calls regarding hardware and software problems, correcting or ensuring that problems are escalated when required. Communicate with users and senior management the status of key problem statuses.
• Perform maintenance/installation of computing infrastructure.
• Implement continuous improvement methodology through the use of IT systems or procedure.
• Maintain inventory of system assets.
• Ensure compliance with VA standards and security policies.
• Provide documentation, training, and additional duties as assigned.

Qualifications

Education

• Bachelor’s or Master’s degree in Computer Science, Information Technology, Systems Engineering, or a related field.
• Advanced certifications in relevant areas (e.g., Red Hat Certified Engineer, Microsoft Certified Systems Engineer, AWS Certified Solutions Architect) are preferred.

Experience

• 8 years of experience in systems engineering or a related field, particularly in production environments.
• Experience with AWS and/or Azure Cloud experience with S3, Step Functions, Batch Jobs, CloudWatch.
• Minimum 3 years SQL query and monitoring experience.
• Proven track record of managing and maintaining large-scale production systems.

Requirements

• Strong proficiency in Linux/Unix and Windows operating systems.
• Experience with system administration tasks including user management, permissions, and system monitoring.
• Proficiency in scripting languages such as Python, Bash, or PowerShell for automation and configuration management.
• Experience with automation tools like Ansible, Puppet, Chef, or SaltStack.
• Knowledge of cloud-native technologies and infrastructure-as-code (IaC) tools such CloudFormation.
• Experience with monitoring tools like DynaTrace, ScienceLogic, and CloudWatch.
• Ability to troubleshoot and optimize system performance and reliability.
• Understanding of network protocols, firewall configurations, and VPN setup.
• Experience with network monitoring and diagnostic tools.
• Experience with security best practices for production systems.
• Experience implementing security measures, conducting audits, and ensuring compliance with industry standards.
• Working knowledge of database systems such as AWS RDS SQL Server and Oracle RDMBS/RDS.
• Knowledge of database performance tuning and backup/recovery processes.
• Knowledge of continuous integration/continuous deployment (CI/CD) pipelines.
• Familiarity with version control systems like Git and CI/CD tools like GitHub Actions, AWS CodeBuild and CodeDeploy.
• Strong analytical and problem-solving skills with the ability to troubleshoot complex system issues.
• Excellent communication and interpersonal skills, with the ability to work effectively in cross-functional teams.
• Ability to prioritize tasks, manage time effectively, and meet deadlines in a high-pressure environment.
• Strong attention to detail to ensure system stability and data integrity.
• Ability to quickly adapt to new technologies and processes.
• Willingness to be on-call for production system support as required.
• Strong documentation skills for maintaining system configurations, processes, and procedures.
• Ability to manage and contribute to multiple projects, ensuring timely completion and quality results.
• Ability to work collaboratively with development, operations, and security teams to ensure seamless production system operations.

Target salary range: $80,001 - $120,000. The estimate displayed represents the typical salary range for this position based on experience and other factors.

Overview

SAIC accepts applications on an ongoing basis and there is no deadline. SAIC® is a premier mission integrator focused on advancing the power of technology and innovation to serve and protect our world. Our robust portfolio of offerings across the defense, space, intelligence, and civilian markets includes secure high-end solutions in mission IT, enterprise IT, engineering services, and professional services. We integrate emerging technology, rapidly and securely, into mission critical operations that modernize and enable critical national imperatives. We are approximately 23,000 strong; driven by mission, united by purpose, and inspired by opportunities. SAIC is an Equal Opportunity Employer. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $7.3 billion. For more information, visit saic.com. For ongoing news, please visit our newsroom.