Network Operations Center Tech (NOC Tech) - Murdock, NE

Isotropic Network; Murdock (NE); On-site; USD 30,000 - 37,000; Full time

Job summary

Isotropic Networks is hiring a Network Operations Center Technician at our Murdock, NE facility. The role is on-site with shifts including 1st, 2nd, and 3rd, and may involve weekends, holidays, night shift, overtime, and limited travel.

The position supports satellite services and related equipment, focusing on monitoring, provisioning, and customer-facing issue resolution. Competitive hourly pay and on-site work requirements apply.

Qualifications

• Basic understanding of Internet Protocol addressing.
• Knowledge of configuring NAT and VLAN.
• Experience with operating network management tools and understanding network reporting.
• High level of understanding of troubleshooting methodologies.

Responsibilities

• Provide first point of contact for technical assistance to Isotropic Networks’ clients and partners.
• Remotely monitor VSAT systems and terrestrial networks for failures or performance issues.
• Log issues via trouble tickets and document change requests.
• Generate performance reports for customer systems and services.
• Assist in installation, operation, and maintenance of earth station, VSATs, and related equipment.

Skills

IP addressing

NAT

VLAN

Network monitoring tools

Troubleshooting

Education

HS Diploma

SATCOM technical training

AS/AA in Computer Science or Networks

Tools

MS Office Suite

VSAT experience

Earth Station equipment

Job description

Now Hiring: Weekday and Weekend Operations Technicians - Murdock, Nebraska

Must live within 45 minutes of Murdock, Nebraska and be able to work on-site to be considered for this position.

This is not a remote or hybrid position.

Looking for a work schedule with competitive pay? Join our growing team!

Available On-site Shifts:

• 1st Shift: 8:00 AM - 4:00 PM (CST)
• 2nd Shift: 6:00 PM - 12:00 AM (CST)
• 3rd Shift: 12:00 AM - 8:00 AM (CST)

Schedule:

• Full-Time | Monday - Friday
• Part-Time | Saturday & Sunday

Pay:

• $22 - $27 per hour | Based on experience and qualifications

We're seeking dependable, motivated individuals who thrive in a fast-paced environment and want to earn great pay while working weekdays or weekends.

Location: Murdock, Nebraska

Mission Statement

Connecting the Planet – Isotropic Networks is a Global Provider of Satellite Internet Communication Services.

Position Description

The Network Operations Center – Technician is an mid-level position at Isotropic Networks. The position is located at the company’s facility in Murdock, NE. The work schedule may include Weekends, Holidays, Night Shift, Overtime, and Travel (<20%).

Responsibilities

• Provide first point of contact for technical assistance to Isotropic Networks’ clients and partners in support of Isotropic’s satellite services, networks, and related equipment.
• Remotely monitoring Very Small Aperture Terminal (VSAT) systems and terrestrial networks for failure or errors in performance.
• Addressing concerns and resolving technical issues via telephone, e‑mail message, and chat services. Generating trouble tickets and documenting change requests to record and track interactions and actions.
• Responding to automated monitoring notifications, providing reports to customers and participating on process improvement initiatives.
• Answer incoming customer questions or concerns; research any needed issues; and take full ownership for responding back to customers with a resolution to their problem within the time limit specified by company policy.
• Create performance reports for customer systems and services.
• Assist in the installation, operation, and maintenance of earth station, VSATs, and associated equipment.
• Executes customer‑initiated ‘Service Configuration Requests’ based on Isotropic processes and practices.
• Monitor equipment operation and performance histories to ensure associated equipment is properly functioning and operating as designed.
• Respond to all customer inquiries through excellent rapport & confidence, identifying their needs, and taking strategic action in a timely manner.
• Use of Isotropic and other vendor software to identify and troubleshoot client’s technical issues accurately and in a timely manner.
• Handling sensitive or confidential customer data in a professional, responsible manner.
• Aiming to resolve issues on the first interaction by being proactive and demonstrating advanced product knowledge.
• Completing any special project assignments and assisting in other areas during lower customer contact periods.
• Other duties as assigned by Isotropic management.

Requirements

• Basic understanding of Internet Protocol addressing.
• Knowledge of configuring NAT and VLAN.
• Experience with operating network management tools and understanding network reporting.
• High level of understanding of troubleshooting methodologies.

Minimum Education/Work Experience Preferred

• H.S. Diploma
• Technical Schools (Civilian/Military, SATCOM)
• Associate of Science/Art, Computer Science, Networks, etc.
• Experience with MS Office Suite
• Relevant VSAT Experience (onsite training provided)
• Call center and/or tech support experience

Physical Requirements

• Prolonged periods of sitting at a desk and working on a computer
• Must be able to lift up to 50lbs at a time
• Must be able to use both hands
• Repetitive finger motion/computer use
• Must be able to have close and distant vision
• Must be able to crawl in small spaces