Network Operations Center Tech (NOC Tech) - Murdock, NE

Isotropic Networks Inc; Murdock (NE); On-site; USD 30,000 - 37,000; Full time

Job summary

Isotropic Networks is hiring a Network Operations Center Technician in Murdock, NE. The role covers on-site shifts across 1st, 2nd, and 3rd shifts with potential weekends and holidays. Candidates should be ready for night shifts and overtime, supporting a 24x7 satellite service environment.

The position emphasizes monitoring, troubleshooting, and resolving technical issues for satellite and terrestrial networks while maintaining high-quality customer interactions.

Qualifications

• Basic understanding of Internet Protocol addressing.
• Knowledge of configuring NAT and VLAN.
• Experience with network management tools and reporting.
• High level of troubleshooting methodologies.
• Ability to work off hours, weekends or nights for 24x7 NOC.
• Excellent oral/written communication and soft skills.
• Analytical, planning, organizational and documentation skills.
• Team player with multitasking ability.
• Ability to analyze information and select best solutions.
• Ability to communicate complex information clearly.
• Critical thinking and adaptability in complex situations.
• High sense of urgency and ability to work under pressure.
• Enjoy being part of a close-knit team.

Responsibilities

• Provide first point of contact for technical assistance to clients and partners.
• Remotely monitor VSAT systems and terrestrial networks for performance issues.
• Address concerns and resolve issues via phone, email, and chat; generate tickets.
• Respond to monitoring notifications and provide client reports.
• Take ownership to respond with resolutions within policy time limits.
• Create performance reports for customer systems and services.
• Assist in installation, operation, and maintenance of earth station and VSAT equipment.
• Execute service configuration requests per Isotropic processes.
• Monitor equipment operation and history for proper functioning.

Skills

Communication skills

Analytical

Troubleshooting

Team player

Multitasking

24x7 support readiness

Education

HS Diploma

Technical/SATCOM training

Associate degree in CS/Networks

Tools

MS Office Suite

Job description

Now Hiring: Weekday and Weekend Operations Technicians - Murdock, Nebraska.

Looking for a work schedule with competitive pay? Join our growing team!

Available On-site Shifts:

• 1st Shift: 8:00 AM - 4:00 PM (CST)
• 2nd Shift: 6:00 PM - 12:00 AM (CST)
• 3rd Shift: 12:00 AM - 8:00 AM (CST)

Schedule:

• Full-Time | Monday - Friday
• Part-Time | Saturday & Sunday

Pay:

• $22 - $27 per hour | Based on experience and qualifications

We're seeking dependable, motivated individuals who thrive in a fast-paced environment and want to earn great pay while working weekdays or weekends. This is not a remote or hybrid position.

Location: Murdock, Nebraska

Mission Statement

Connecting the Planet - Isotropic Networks is a Global Provider of Satellite Internet Communication Services.

Position Description

The Network Operations Center - Technician is an mid-level position at Isotropic Networks. The position is located at the company’s facility in Murdock, NE. The work schedule may include Weekends, Holidays, Night Shift, Overtime, and Travel (<20%).

Responsibilities

• Provide first point of contact for technical assistance to Isotropic Networks’ clients and partners in support of Isotropic’s satellite services, networks, and related equipment.
• Remotely monitoring Very Small Aperture Terminal (VSAT) systems and terrestrial networks for failure or errors in performance.
• Addressing concerns and resolving technical issues via telephone, e-mail message, and chat services. Generating trouble tickets and documenting change requests to record and track interactions and actions.
• Responding to automated monitoring notifications, providing reports to customers and participating on process improvement initiatives.
• Answer incoming customer questions or concerns; research any needed issues; and take full ownership for responding back to customers with a resolution to their problem within the time limit specified by company policy.
• Create performance reports for customer systems and services.
• Assist in the installation, operation, and maintenance of earth station, VSATs, and associated equipment.
• Executes customer-initiated ‘Service Configuration Requests’ based on Isotropic processes and practices.
• Monitor equipment operation and performance histories to ensure associated equipment is properly functioning and operating as designed.
• Respond to all customer inquiries through excellent rapport & confidence, identifying their needs, and taking strategic action in a timely manner.
• Use of Isotropic and other vendor software to identify and troubleshoot client’s technical issues accurately and in a timely manner.
• Handling sensitive or confidential customer data in a professional, responsible manner.
• Aiming to resolve issues on the first interaction by being proactive and demonstrating advanced product knowledge.
• Completing any special project assignments and assisting in other areas during lower customer contact periods.
• Other duties as assigned by Isotropic management.

Requirements

• Basic understanding of Internet Protocol addressing.
• Knowledge of configuring NAT and VLAN.
• Experience with operating network management tools and understanding network reporting.
• High level of understanding of troubleshooting methodologies.
• Ability to work off hours, weekends, or night shifts as required to support a 24 x 7 network operations center (NOC).
• Exceptional interpersonal, communication, initiative, and leadership abilities.
• Effective analytical, planning, organizational, and documentation skills.
• Team player along with the ability to multitask and work in a stand-alone capacity.
• Ability to analyze information and evaluate results to choose the best solution and to solve problems that are identified.
• Able to interpret information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events based on logical analysis.
• The ability to communicate and understand complex information and ideas.
• Excellent oral/written communication and soft skills are required for providing information to colleagues and clients by telephone, in written form, e-mail, or in person.
• Critical thinking skills and adaptation in complex situations that drive decision making processes producing successful outcomes.
• Continuously demonstrate a high sense of urgency, with the ability to perform under pressure.
• Candidate must enjoy being part of a close-knit team and helping co-workers success.

Minimum Education/Work Experience Preferred

• H.S. Diploma
• Technical Schools (Civilian/Military, SATCOM)
• Associate of Science/Art, Computer Science, Networks, etc.
• Experience with MS Office Suite
• Relevant VSAT Experience (will train on-site)
• Call center and/or tech support experience

Physical Requirements

• Prolonged periods of sitting at a desk and working on a computer
• Must be able to lift up to 50lbs at a time
• Must be able to use both hands
• Repetitive finger motion/computer use
• Must be able to have close and distant vision
• Must be able to crawl in small spaces