Network Operations Center Manager

Viasat; Carlsbad (CA); On-site; USD 144,000 - 228,000; Full time

Job summary

Viasat is seeking a senior leader for its Network Operations Center to guide a 24/7 team responsible for mission-critical network and cloud infrastructure. You will drive reliability, performance, and incident resolution while building scalable, future-ready operations.

You will recruit and mentor engineers, foster cross-functional collaboration, and lead initiatives that leverage AI and automation to enhance service quality and customer outcomes.

Qualifications

• Experience in leading a network operations center or IT operations team.
• Proven ability to develop and implement operational processes and performance standards.
• Experience leading incident response during service-impacting events; coordination across teams.

Responsibilities

• Lead and inspire a high-performing NOC team across operational shifts.
• Drive reliability and performance of mission-critical network and cloud infrastructure.
• Recruit, develop, and mentor technical staff; foster learning and growth.
• Champion incident response and change management; conduct root cause analyses.
• Design scalable operational frameworks and best practices for efficiency.
• Partner with engineering, service providers, and vendors to exceed SLAs.
• Build and launch a next-generation operations center; define staffing and workflows.
• Drive innovation via AI and automation to improve support.

Skills

Team leadership

Network operations

Incident response

SATCOM operations

Communication skills

Analytical thinking

Problem solving

Shift scheduling

Cross-functional collaboration

DoD 8570 IAT II

Education

Bachelor’s degree in CS/IT/Engineering

Tools

ServiceNow

JIRA

Job description

About us

One team. Global challenges. Infinite opportunities. At Viasat, we’re on a mission to deliver connections with the capacity to change the world. For more than 35 years, Viasat has helped shape how consumers, businesses, governments and militaries around the globe communicate. We’re looking for people who think big, act fearlessly, and create an inclusive environment that drives positive impact to join our team.

What you'll do

Join us at a pivotal stage of growth as we build and scale a next-generation Network Operations Center supporting mission-critical communications. This is an opportunity to shape the future of operations, build a high-performing team, and drive operational excellence in a dynamic and highly visible environment.

The day-to-day

• Lead and inspire a high-performing Network Operations Center (NOC) team, providing oversight, mentorship, and direction across all operational shifts to ensure excellence in service delivery
• Drive the reliability and performance of mission-critical network and cloud infrastructure, ensuring continuous 24/7 service availability and operational resilience
• Recruit, develop, and elevate top technical talent, fostering a culture of continuous learning, accountability, and professional growth
• Champion incident response and operational excellence, leading critical outage resolution efforts, driving root cause analysis initiatives, and governing change management processes to improve system stability
• Design and optimize scalable operational frameworks, developing processes, procedures, and best practices that enhance efficiency, consistency, and service quality
• Partner cross-functionally with engineering teams, service providers, and technology vendors to deliver exceptional customer outcomes and consistently exceed service-level objectives
• Build and launch a next-generation operations center from the ground up, shaping staffing strategies, operational workflows, technology platforms, and performance metrics that enable long-term success
• Drive innovation through AI and automation, identifying, evaluating, and implementing emerging technologies that improve operational effectiveness, accelerate issue resolution, and enhance the overall support experience

What you'll need

• Proven experience building and leading a team in a network operations, network engineering, or IT operations environment
• Experience developing operational processes, procedures, and performance standards that drive service excellence
• Demonstrated ability to lead incident response activities and coordinate efforts during service-impacting events
• 3+ years’ experience in satellite communications (SATCOM) operations or support
• Experience leading, mentoring, or supervising technical staff, including coaching, training, and performance management
• Proven success collaborating with cross-functional teams, customers, vendors, and external service providers
• Strong understanding of networking concepts, troubleshooting methodologies, and operational best practices
• Excellent written and verbal communication skills, with the ability to effectively engage technical and non-technical stakeholders
• Strong analytical, problem-solving, and decision-making abilities
• Validated experience managing or supporting 24/7 operational environments, including shift scheduling, workforce planning, and technician
• Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field; equivalent combination of education and relevant experience may be considered
• Current DoD 8570 IAT Level II certification, or the ability to obtain one within six months of hire
• Qualifying certifications include Security+, CySA+, SSCP, GSEC, CCNA Security (if applicable), GICSP, or equivalent certifications that satisfy IAT Level II requirements
• US Government position. US Citizenship required
• Active DoD TS/SCI security clearance
• Ability and willingness to travel up to 25%

What will help you on the job

• ITIL understanding
• AI and other automation platforms
• Firsthand experience with CRM and defect tracking systems (i.e., ServiceNow or JIRA)
• A collaborative attitude, with a readiness to collaborate in a distributed team environment

Salary range

$144,000.00 - $227,500.00 / annually.For specific work locations within San Jose, the San Francisco Bay area and New York City metropolitan area, the base pay range for this role is $179,000.00- $268,000.00/ annually

At Viasat, we consider many factors when it comes to compensation, including the scope of the position as well as your background and experience. Base pay may vary depending on job-related knowledge, skills, and experience. Additional cash or stock incentives may be provided as part of the compensation package, in addition to a range of medical, financial, and/or other benefits, dependent on the position offered. Learn more about Viasat’s comprehensive benefit offerings that are focused on your holistic health and wellness at https://careers.viasat.com/benefits.

EEO Statement

Viasat is proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, ancestry, physical or mental disability, medical condition, marital status, genetics, age, or veteran status or any other applicable legally protected status or characteristic. If you would like to request an accommodation on the basis of disability for completing this on-line application, please click here.