Aviation Network Technician

ViaSat Inc.; Carlsbad (CA); On-site; USD 41,000 - 64,000; Full time

Job summary

ViaSat Inc. is seeking a GCC Technician to support VIP government clients, diagnose and resolve complex hardware/software issues, and coordinate service actions across terminals, hubs, and RF chains.

You’ll document processes, collaborate with engineers, and maintain high‑quality service deliveries. The role requires 4+ years in IP networking or satellite systems, a 3+ year background in tech support or NOC, and DoD clearance readiness, with DoD 8570 IAT II certification within 6 months.

Qualifications

• 4+ years in IP networking, satellite or cloud services, with hardware/software issue resolution.
• 3+ years in Technical Support or NOC.
• Solid Linux/Unix and RF satellite or wireless systems knowledge.
• Willingness to work 24x7 shifts, including nights, weekends, holidays.

Responsibilities

• Monitor VIP government clients and network operations; address terminal, hub, and network concerns.
• Provide proactive issue resolution and direct customer communication during outages.
• Manage cases from start to finish with deep knowledge of GCC platforms.
• Configure terminals following Salesforce ATRF guidelines; document workflows and updates.

Skills

IP networking

Satellite communications

Linux/Unix

Network monitoring systems

DoD 8570 IAT II

Education

Associate's Degree in CS/EE/IT

Tools

Salesforce

JIRA

Job description

About us

At Viasat, the work you do helps people stay connected in ways that matter, from everyday moments to critical missions across air, land, sea, and space.

We're a place for people who are curious, bold, and motivated by meaningful work. Here, you'll have the opportunity to make an impact, explore new possibilities, and grow your career in ways that align with your interests and goals. When you're ready to take on something new, you'll find leaders who support your development and help you turn your ambition into action.

What you'll do

In this fast-paced Government Care Center (GCC) Operations team, you will be immersed in innovative technology, working closely with VIP and other government customers to investigate sophisticated hardware, software, networking, and configuration issues. Your role demands technical expertise and quick thinking as you provide direct support, ensuring proactive maintenance and seamless deployment of new systems and features worldwide. With your sharp attention to detail and outstanding problem-solving skills, you excel at resolving puzzling issues and delivering high-quality solutions with timely response times. As a proactive and skilled technician, you handle various customer‑related systems such as the VSAT hub, VSAT remote, and RF chain. Your commitment to customer service shines as you diligently investigate outages, promptly advise customers of communication disruptions and coordinate service dispatches to resolve their issues. Recognizing the importance of follow‑up, you conduct thorough repairs, verify solutions with customers, meticulously document the entire process while escalating sophisticated problems and documenting all network outages, calls, and solutions in the trouble ticket database.

The day‑to‑day

• Monitor VIP government clients and network operations, addressing terminal, hub, and network concerns.
• Actively monitor and resolve issues, maintaining direct communication with customers on aircraft.
• Take charge of cases from start to finish, showcasing your deep understanding of all platforms within the GCC.
• Configure terminals following Salesforce ATRF guidelines.
• Review and refine processes/procedures for technical precision.
• Collaborate with teams like Hub Engineers, Network Engineers, Terminal Engineers, and Wideband Field Application Engineers to document workflows.
• Engage in specialized training to enhance GCC Technician skills.
• Support customers by troubleshooting Viasat‑managed terminals and products.
• Solve network issues, collaborating closely with various networks, customers, and vendors as necessary.

What you'll need

• 4+ years of experience in IP networking, satellite communications, or cloud services, with a knack for resolving hardware and software issues.
• 3 years in a Technical Support or NOC role.
• Solid foundation in Linux/Unix and RF Satellite or Wireless Communication systems.
• Flexibility to work shifts in a 24x7 setting, including nights, weekends, and holidays.
• Proven communication prowess to articulate complex technical concepts to diverse audiences.
• Proficiency with Network Monitoring Systems.
• An Associate's Degree in Computer Science, Electrical Engineering, Information Technology, or equivalent professional experience.
• Must be a U.S. citizen, as this is a government position.
• Current or attainable DoD 8570 certification IAT Level II (CCNA‑Security, CySA , GICSP, GSEC, Security CE, or SSCP) within 6 months of hire.
• Active DoD Secret clearance or the ability to secure one promptly (interim clearance required before starting).
• Willingness to travel up to 25%.

What will help you on the job

• A solid foundation of 3+ years in RF or satellite communications.
• Proficiency in Wi‑Max technology systems.
• Hands‑on experience with CRM and defect tracking systems, like Salesforce or JIRA.
• A strong preference for candidates with UNIX/LINUX configuration skills and the ability to capture and analyze network traces.
• A team‑oriented attitude, with a readiness to collaborate in a distributed team environment.
• Current certifications such as CCNA, Sec+, Net+, or A+.
• Demonstrable ability to execute precise command strings and manage addressing and device names within NMS interfaces.
• A typing speed of at least 40 words

Salary range

$29.57 - $46.63 / hourly.

For specific work locations within San Jose, the San Francisco Bay area and New York City metropolitan area, the base pay range for this role is $36.78 - $55.05/ hourly

At Viasat, we consider many factors when it comes to compensation, including the scope of the position as well as your background and experience. Base pay may vary depending on job‑related knowledge, skills, and experience. Additional cash or stock incentives may be provided as part of the compensation package, in addition to a range of medical, financial, and/or other benefits, dependent on the position offered. Learn more about Viasat's comprehensive benefit offerings that are focused on your holistic health and wellness at https://careers.viasat.com/benefits.

EEO Statement

Viasat is proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, ancestry, physical or mental disability, medical condition, marital status, genetics, age, or veteran status or any other applicable legally protected status or characteristic. If you would like to request an accommodation on the basis of disability for completing this on‑line application, please click here.