NOC Technician - SDN MOC - Active TS/SCI Clearance required

Viasat; Carlsbad (CA); In loco; USD 52.000 - 84.000; Tempo pieno

Vantaggi offerti da questo lavoro

Medical benefits

Benefits package

Descrizione del lavoro

Viasat is seeking an SDN MOC Technician to operate in a hybrid on-premises and cloud environment, provisioning and orchestrating network transport services while serving as the primary interface for user service requests. You will monitor health, status, and performance of ground and space assets to ensure end-to-end service and enterprise situational awareness.

The role requires 4+ years in IP networking or related fields, DoD clearance, and the ability to travel up to 25%.

Competenze

• 4+ years in IP networking, satellite communications, or cloud services.
• 3 years in a Technical Support or NOC role.
• DoD TS/SCI clearance (active) or ability to obtain.
• DoD 8570 IAT Level II certification within 6 months of hire.
• Willingness to travel up to 25%.

Mansioni

• Monitor health and status of network and respond to alerts per SOPs.
• Collaborate with DevOps to fix network anomalies within MOC boundaries.
• Perform preventive and corrective maintenance to meet availability targets.
• Engage in training and refine procedures for technical accuracy.
• Monitor government users and network operations, addressing issues and communicating with customers.
• Manage cases end-to-end and coordinate with networks, customers, and vendors.

Conoscenze

IP networking

satellite communications

cloud services

Windows/Linux

firewall

BGP/OSPF/VLAN

SDN/SDWAN

communication

Network Monitoring Systems

DoD 8570 IAT II

Formazione

Associate’s Degree in CS/IT

Strumenti

ServiceNow

JIRA

UNIX/Linux

Descrizione del lavoro

About us

One team. Global challenges. Infinite opportunities. At Viasat, we’re on a mission to deliver connections with the capacity to change the world. For more than 35 years, Viasat has helped shape how consumers, businesses, governments and militaries around the globe communicate. We’re looking for people who think big, act fearlessly, and create an inclusive environment that drives positive impact to join our team.

What you’ll do

In the Space Data Network (SDN) Mission Operations Center (MOC) a technician acts as a vital operator within a centralized hub, responsible for brokering user services and managing mission plans across the entire SDN-B architecture. Utilizing a hybrid on-premises and cloud-based infrastructure, the technician will provision, orchestrate, and control network transport services while serving as the primary interface for processing user service requests. Their daily activities include monitoring the health, status, and performance of all ground and space assets to ensure end-to-end service performance and maintain a common operational picture for enterprise-wide situational awareness. Operating within a Government-Owned, Contractor-Operated (GOCO) framework, the technician ensures the network remains adaptable and integrated by following a Modular Open Systems Approach (MOSA).

The day-to-day

As an SDN MOC Technician, you’ll:

• Monitor the health of the network and respond to support requests, alarms, alerts, and troubleshooting needs in accordance with standard operating procedures (SOPs) and MOC supervisory guidance
• Respond to alerts and work with SDN-B MOC DevOps teams to fix anomalies in the network within the MOC boundaries
• Perform all preventative and corrective maintenance to meet or exceed the specified system availability requirements
• Engage in specialized training to enhance MOC Technician skills. Review and refine training/processes/procedures for technical precision
• Monitor government users and network operations, addressing terminal, provider, and network concerns
• Actively monitor and resolve issues, maintaining direct communication with customers
• Take charge of cases from start to finish, showcasing your deep understanding of all platforms within the MOC
• Solve network issues, collaborating closely with various networks, customers, and vendors as necessary
• Other duties as assigned by Program and MOC leadership.

What you’ll need

• 4+ years of experience in IP networking, satellite communications, or cloud services, with a knack for resolving hardware and software issues
• 3 years in a Technical Support or NOC role
• Possess functional experience with Windows/Linux, firewall and endpoint security, BGP/OSPF/VLAN, enterprise hardware (Cisco/Palo Alto), cloud (AWS/Azure), and SDN/SDWAN expertise
• Flexibility to work shifts in a 24x7 setting, including nights, weekends, and holidays
• Proven communication prowess to articulate complex technical concepts to diverse audiences
• Proficiency with Network Monitoring Systems
• An Associate’s Degree in Computer Science, Information Technology, or equivalent professional experience
• Must be a U.S. citizen, as this is a government position
• Current or attainable DoD 8570 certification IAT Level II (CCNA-Security, CySA , GICSP, GSEC, Security CE, or SSCP) within 6 months of hire
• Active DoD TS/SCI clearance
• Willingness to travel up to 25%

THIS ROLE IS TO SUPPORT AN AWARDED PROGRAM - ANTICIPATED HIRE DATE FEBRUARY 2027

What will help you on the job

• A solid foundation of 3+ years in RF or satellite communications
• Hands-on experience with CRM and defect tracking systems, like Service Now or JIRA
• A strong preference for candidates with UNIX/LINUX configuration skills and the ability to capture and analyze network traces
• A team-oriented attitude, with a readiness to collaborate in a distributed team environment
• Current certifications such as CCNA, CCNP, Sec+, or Net+
• Demonstrable ability to execute precise command strings and manage addressing and device names within NMS interfaces
• A typing speed of at least 40 words per minute, ensuring efficient communication and documentation.

Salary range

$38.46 - $60.82 / hourly.For specific work locations within San Jose, the San Francisco Bay area and New York City metropolitan area, the base pay range for this role is $47.84 - $71.88/ hourly

At Viasat, we consider many factors when it comes to compensation, including the scope of the position as well as your background and experience. Base pay may vary depending on job-related knowledge, skills, and experience. Additional cash or stock incentives may be provided as part of the compensation package, in addition to a range of medical, financial, and/or other benefits, dependent on the position offered. Learn more about Viasat’s comprehensive benefit offerings that are focused on your holistic health and wellness at https://careers.viasat.com/benefits.

EEO Statement

Viasat is proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, ancestry, physical or mental disability, medical condition, marital status, genetics, age, or veteran status or any other applicable legally protected status or characteristic. If you would like to request an accommodation on the basis of disability for completing this on-line application, please click here.