Network Operation Engineer

ITCO Solutions, Inc.; Middletown (NJ); Sur place; USD 100 000 - 140 000; Plein temps

Résumé du poste

ITCO Solutions, Inc. in Middletown, NJ is seeking an experienced Network Operations Resident Engineer to support and optimize a large-scale enterprise network.

You will lead troubleshooting, upgrades, and migrations for campus switching, routing, and wireless infrastructure, while collaborating with vendor teams and stakeholders. The role requires strong hands-on Juniper EX/QFX experience, Mist Wireless/Wired Assurance, Marvis AI, and excellent communication skills.

Qualifications

• Minimum 5 years of experience managing large-scale enterprise networks.
• Hands-on experience with Juniper EX and QFX switching platforms.
• Strong knowledge of OSPF and BGP.
• Experience with Mist Wireless/Wired Assurance and Marvis AI.
• Excellent communication and stakeholder management skills.
• Based in the United States and eligible to work in the U.S.

Responsabilités

• Provide day-to-day operational support for enterprise campus switching, routing, and wireless infrastructure.
• Support Juniper EX and QFX switching platforms and troubleshoot Layer 2/Layer 3 networking issues.
• Manage network upgrades, hardware refreshes, migrations, and infrastructure modernization projects.
• Support Mist Wireless Assurance, Mist Wired Assurance, and Marvis AI for network monitoring and troubleshooting.
• Perform advanced troubleshooting, fault isolation, root cause analysis, and incident resolution.
• Collaborate with customer teams and vendor support/engineering teams to resolve complex technical issues.
• Develop implementation plans, validation procedures, rollback plans, and operational documentation.
• Monitor network performance, recommend improvements, and provide operational reports and technical knowledge transfer.

Connaissances

Juniper EX

Juniper QFX

L2/L3 networking

OSPF

BGP

Mist Wireless

Mist Wired

Marvis AI

Vendor escalation

Customer-facing comms

Outils

Mist Wireless Assurance

Mist Wired Assurance

Marvis AI

Description du poste

Job Title: Network Operations Resident Engineer

Location: Middletown, NJ

Contract: Long Term 12+ Months

Only USC & GC can apply...

Role Overview

We are seeking an experienced Network Operations Resident Engineer to support and optimize a large-scale enterprise networking environment. The ideal candidate will have strong hands-on experience with Juniper switching and routing, enterprise campus networks, Mist wireless technologies, and network migrations. This role involves troubleshooting complex network issues, supporting infrastructure upgrades, coordinating with vendor engineering teams, and serving as a trusted technical advisor to customer stakeholders.

Key Responsibilities

• Provide day-to-day operational support for enterprise campus switching, routing, and wireless infrastructure.
• Support Juniper EX and QFX switching platforms and troubleshoot Layer 2/Layer 3 networking issues.
• Manage network upgrades, hardware refreshes, migrations, and infrastructure modernization projects.
• Support Mist Wireless Assurance, Mist Wired Assurance, and Marvis AI for network monitoring and troubleshooting.
• Perform advanced troubleshooting, fault isolation, root cause analysis, and incident resolution.
• Collaborate with customer teams and vendor support/engineering teams to resolve complex technical issues.
• Develop implementation plans, validation procedures, rollback plans, and operational documentation.
• Monitor network performance, recommend improvements, and provide operational reports and technical knowledge transfer.

Required Qualifications

• Minimum 5 years of experience supporting large-scale enterprise network environments.
• Strong hands-on experience with Juniper EX and QFX switching platforms.
• Solid understanding of Layer 2/Layer 3 networking, including OSPF and BGP.
• Experience supporting enterprise campus networks and large-scale wireless deployments.
• Hands-on experience with Mist Wireless Assurance, Mist Wired Assurance, and Marvis AI.
• Experience with network migrations, upgrades, modernization, and production troubleshooting.
• Strong root cause analysis, incident management, and vendor escalation skills.
• Excellent customer-facing communication, documentation, and stakeholder management skills.
• Ability to work independently and provide technical guidance to enterprise customers.
• Must be based in the United States and legally authorized to work in the U.S.