Network Manager

Tata Consultancy Services; Plano (TX); On-site; USD 120,000 - 140,000; Full time

Benefits offered by this job

Discretionary annual incentive

Comprehensive medical coverage

Parental leave

Job summary

Tata Consultancy Services Limited in Plano, TX seeks a Senior Network Manager to lead the enterprise LAN/WAN, Wireless, Firewall, and security environments. You will drive operational excellence, ITIL governance, and cross-functional collaboration with Manufacturing, Engineering, Cybersecurity, Cloud, and Applications teams.

Responsibilities include leading incident management, service restoration, and network modernization programs while mentoring teams and managing vendors and budgets.

Qualifications

• Strong expertise in enterprise networking, LAN/WAN, wireless, security, and OT/IT integration.
• Experience with ITIL processes, major incident management, change governance, and vendor management.

Responsibilities

• Provide leadership for LAN, WAN, Wireless, Firewall, DNS/DHCP/IPAM, Cloud, and Network Security.
• Oversee operation and improvement of enterprise network architecture for scalability and security.
• Lead network operations teams for incidents, problems, changes, events, and service requests.
• Drive ITIL process adherence: Incident, Problem, Change, Capacity, Availability, and Configuration Management.
• Serve as primary escalation for major incidents; lead SRBs and root-cause analysis.
• Lead initiatives in network automation, observability, monitoring, and analytics.
• Collaborate with Manufacturing, Engineering, Cybersecurity, Infrastructure, Cloud, and Apps teams.
• Manage vendor/OEM relationships; ensure service quality and budget adherence.
• Monitor network performance, availability, capacity, SLA/KPI attainment; report to leadership.
• Mentor and develop high-performing technical teams; coaching and succession planning.
• Establish operational excellence programs to reduce incidents and improve changes.
• Develop technology roadmaps, lifecycle management, and hardware refresh programs.
• Ensure cybersecurity standards and vulnerability management across enterprise and manufacturing.

Skills

Cisco Network

Education

Bachelor of Computer Science

Job description

Job Description

Must Have Technical/Functional Skills

Should possess strong expertise in enterprise networking, wireless technologies, cybersecurity, and OT/IT integration, with hands‑on experience in routing and switching (BGP, OSPF, EIGRP), LAN/WAN, SD-WAN, DNS/DHCP/IPAM, firewalls, load balancers, cloud networking, and network monitoring/observability platforms. The role requires experience supporting manufacturing technologies and industrial environments, including plant‑floor connectivity, wireless infrastructure, automation systems, and operational resilience. The Network Manager should also be proficient in network automation, ITIL processes, major incident management, change governance, vendor management, capacity planning, and leading cross‑functional technical teams, driving operational excellence, service reliability, continuous improvement, and strategic technology initiatives across the enterprise network landscape

Roles & Responsibilities

• Provide leadership and strategic direction for the enterprise LAN, WAN, Wireless, Firewall, DNS/DHCP/IPAM, Cloud, and Network Security environments.
• Oversee the operation, maintenance, and continuous improvement of enterprise network architecture, ensuring scalability, resiliency, performance, and security.
• Lead network operations teams responsible for incident, problem, change, event, and service request management, while ensuring operational excellence and service stability.
• Drive adherence to ITIL processes, including Incident, Problem, Change, Capacity, Availability, and Configuration Management, ensuring compliance with governance and audit requirements.
• Serve as the primary technical escalation point for major incidents, leading Service Restoration Bridges (SRBs), root cause analysis, corrective actions, and service restoration efforts.
• Lead initiatives in network automation, observability, monitoring, and analytics to improve operational efficiency, reduce manual effort, and enhance enterprise-wide visibility.
• Collaborate with Manufacturing, Engineering, Cybersecurity, Infrastructure, Cloud, and Application teams to support technology deployments, modernization programs, and business objectives.
• Manage relationships with strategic vendors, service providers, and OEM partners, ensuring service quality, technology alignment, budget adherence, and contractual compliance.
• Monitor and report on network performance, availability, capacity, SLA/KPI attainment, operational risks, and continuous improvement initiatives to leadership stakeholders.
• Lead, mentor, and develop high‑performing technical teams through coaching, performance management, knowledge‑sharing, succession planning, and professional development programs.
• Establish and govern operational excellence programs focused on reducing incidents, improving change success rates, enhancing customer experience, strengthening process compliance, and driving continual service improvement.
• Develop and execute technology roadmaps, lifecycle management strategies, hardware refresh programs, and network modernization initiatives aligned with business and manufacturing requirements.
• Ensure compliance with cybersecurity standards, network segmentation policies, vulnerability management programs, and industry best practices to protect enterprise and manufacturing environments

Generic Managerial Skills, If any

• Strategic Leadership & Business Management: Ability to align technology strategy with business objectives, drive operational excellence, manage budgets and resources, lead organizational transformation initiatives, and effectively engage with executive leadership and stakeholders.
• People Leadership & Governance: Proven ability to build and lead high‑performing teams, develop talent, manage vendor and partner relationships, drive cross‑functional collaboration, establish governance frameworks, and foster a culture of accountability, continuous improvement, and customer focus.

Salary Range: $120,000 - $140,000 per year

TCS Employee Benefits Summary:

• Discretionary Annual Incentive.
• Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.
• Family Support: Maternal & Parental Leaves.
• Insurance Options: Auto & Home Insurance, Identity Theft Protection.
• Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement.
• Time Off: Vacation, Time Off, Sick Leave & Holidays.
• Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.

Location

Plano, TX

Function

TECHNOLOGY

Role

Senior Engineer

ID

434062

Skills

Cisco Network

Salary Range

$120,000 - $140,000

Desired Candidate Profile

Qualifications

BACHELOR OF COMPUTER SCIENCE