Network Infrastructure Supervisor

Switch; Atlanta (GA); Hybrid; USD 90,000 - 120,000; Full time

Benefits offered by this job

Flexibility & Remote Opportunities

Generous Benefits Package

Career Growth

Job summary

Switch is seeking a Network Infrastructure Supervisor to oversee daily operations of the Network Infrastructure team, ensuring reliable installation, maintenance, and support across Switch environments. You will supervise technicians, coordinate priorities, and lead during escalations, with a focus on safety, standards, and operational excellence.

The role emphasizes coaching, performance evaluations, and maintaining alignment with Switch procedures while supporting staffing and training efforts

Qualifications

• Minimum 2+ years in supervisory or team-lead roles within technical ops.
• Background in network infrastructure, hardware support or IT operations.
• Experience troubleshooting hardware/connectivity issues in technical environments.
• Familiar with data center infrastructure, cabling standards and ops practices.
• Strong organization, communication and problem-solving skills; ticketing experience.

Responsibilities

• Lead daily operations for the Network Infrastructure team.
• Serve as primary escalation point for urgent issues.
• Supervise technicians across shifts and projects.
• Conduct performance coaching and corrective actions as needed.
• Ensure procedures and quality standards are followed.
• Assist scheduling to meet operational demands.
• Monitor operational metrics and team performance.
• Coordinate response to mission-critical alerts and incidents.
• Perform QA reviews for service quality.
• Support onboarding, coaching, and training.

Skills

Supervisory experience

Network infrastructure

Hardware support

IT operations

Data center infra

Network topologies

Monitoring platforms

Ticketing systems

Microsoft Office

Education

Associate degree or equivalent experience

Tools

SSH

PuTTY

Syslog

Nagios

Job description

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At Switch, we don’t just design, build and operate data centers—we are enabling the technology of the future. Led by Founder & CEO, Rob Roy, we believe in revolutionary innovation, operational excellence and the principle of karma. Switch is where talented people come together to EVOLVE the digital world.

We believe that innovation isn’t just about technology—it’s about the people, culture, and purpose that make it happen. Every Switch team member contributes to a mission greater than themselves: to create the world’s most advanced digital infrastructure that powers the progress of humanity.

The Role: Network Infrastructure Supervisor

As a Network Infrastructure Supervisor, you will oversee day-to-day operations for the Network Infrastructure team and ensure consistent execution of installation, maintenance, and support activities across Switch environments. This role exists to maintain operational reliability, support customer expectations, and provide leadership during escalations and mission-critical events.

You will supervise technicians, coordinate operational priorities, and ensure infrastructure support activities are performed safely, accurately, and in alignment with Switch standards.

What You’ll Do

Lead daily operations for the Network Infrastructure team

Act as the primary escalation point for urgent operational or customer issues

Supervise and support Network Infrastructure Technicians across assigned shifts and projects

Conduct performance evaluations, coaching, and corrective actions as needed

Ensure consistent execution of operational procedures and quality standards

Support scheduling and staffing coordination to meet operational demands

Monitor and report on operational metrics and team performance

Investigate and coordinate response to mission-critical alerts and incidents

Perform quality assurance reviews to ensure high service standards

Maintain operational awareness across all technician responsibilities and workflows

Support onboarding, technical coaching, and training efforts for team members

Ensure tools, equipment, and inventory are properly maintained and available

Partner with leadership to improve operational workflows and support processes

Support facility cleanliness and operational readiness standards within technical spaces

What We’re Looking For

You lead calmly and effectively in fast-paced technical environments

You communicate clearly with technicians, customers, and leadership teams

You manage multiple priorities and escalations simultaneously

You maintain strong operational discipline and accountability

You support team development through coaching and mentorship

You prioritize customer experience, operational consistency, and quality execution

You troubleshoot technical and operational issues with sound judgment

What You’ll Bring

Required:

2+ years of supervisory or team leadership experience

Background in network infrastructure, hardware support, or information technology operations

Experience troubleshooting hardware and connectivity issues in technical environments

Understanding of data center infrastructure, cabling standards, and operational practices

Familiarity with network topologies and hardware troubleshooting

Strong organizational, communication, and problem-solving skills

Experience using ticketing systems and operational monitoring platforms

Proficiency with Microsoft Office tools

Preferred:

Associate degree in Technology, Business, or related field, or equivalent experience

Experience with terminal access tools (e.g., SSH, PuTTY)

Experience with network monitoring platforms (e.g., Syslog, Nagios)

Cisco or CompTIA certifications

Required Certifications (within defined timeframe):

CompTIA A+, Network+, Security+, or equivalent role-based training (within 12 months)

OSHA 30 (within 6 months)

Leadership training (within 12 months)

Why Switch?

A Culture of Karma – We are self-motivated by karma, ensuring our actions contribute to a positive, supportive and forward-thinking environment

Industry Leading Designs – Work with the most advanced data center technology on the planet and be a part of emerging technology development

Flexibility & Remote Opportunities – Whether in-office, hybrid, or fully remote, we offer the technology and support to keep teams connected and productive

Career Stability & Growth – In this expanding industry, we invest in our people, providing opportunities & advancement in a stable, growing company

Generous Benefits Package – Switch provides comprehensive coverage for you and your family that can be tailored to fit your personal needs, and more

Join Us & Make a Difference

This is more than a job—it’s a mission. If you’re ready to lead network infrastructure operations in a mission-critical environment, we want to hear from you.