Network Growth & Optimization Manager- Infusion

Midwest Physicians Administrative Services, LLC dba Duly Health and Care; Lisle (IL); On-site; USD 92,000 - 138,000; Full time

Benefits offered by this job

Up to 12 weeks parental leave at 100%

Annual tuition reimbursement

Job summary

Duly Health and Care is seeking a full-time Referral Growth Specialist to lead a territory-based strategy across the Western Suburbs (Lisle, Joliet, Palatine, Elgin, Western Springs). The role emphasizes expanding external referral channels, promoting infusion services, and delivering a high-quality partner experience.

You will travel to physician offices and care teams, build relationships with decision-makers, and track KPI performance while collaborating with operations and marketing to scale

Qualifications

• Bachelor's degree in Business, Healthcare Administration, or related field required.
• 5+ years of healthcare sales, physician outreach, or business development experience.
• Proven track record of driving referral growth and building external provider relationships.
• Experience in infusion services, specialty care, or ancillary service lines preferred.

Responsibilities

• Own and execute a territory-based referral growth strategy with clear accountability for patient volume.
• Build and manage a referral pipeline tracking outreach, conversion, and engagement.
• Conduct in-person visits to promote Duly's infusion services and ancillary offerings.
• Develop trusted relationships with physicians, office managers, and clinical staff.
• Collaborate cross-functionally with operations, marketing, and access teams.

Skills

Healthcare sales

Business development

Referral growth

Relationship building

Education

Bachelor's degree in Business, Healthcare Administration, or related field

Master's degree preferred

Job description

Position Highlights

Full-Time, 40 hours / week Monday-Friday 8am-5pm. Traveling Position through the Western Suburbs (Lisle, Joliet, Palatine, Elgin, Western Springs).

Benefits

• Comprehensive medical, dental, and vision benefits that include healthcare navigation assistance.
• Access to a mental health benefit at no cost.
• Employer provided life and disability insurance.
• $5,250 Tuition Reimbursement per year.
• Immediate 401(k) match.
• 40 hours paid volunteer time off.
• A culture committed to community engagement and social impact.
• Up to 12 weeks parental leave at 100% pay.
• Financial benefit for adoption and surrogacy for non-physician team members once eligibility requirements are met.

Referral Growth Strategy & Execution

• Own and execute a territory-based referral growth strategy, with clear accountability for increasing patient volume from both internal and external providers.
• Prioritize and target non-Duly physicians, specialty groups, and community providers to expand external referral channels.
• Build and actively manage a referral pipeline, tracking outreach, conversion, and ongoing engagement.

Provider Relationship Development

• Conduct regular in-person visits to physician offices, care teams, and referral coordinators to promote Duly's infusion services and future ancillary offerings.
• Establish trusted relationships with key decision-makers, including physicians, office managers, and clinical staff.
• Deliver a compelling, differentiated value proposition tailored to each practice’s needs.

Customer Experience & Retention

• Serve as the primary point of contact for referral partners, ensuring a seamless and high-quality experience.
• Proactively identify and resolve barriers to referral (access, scheduling, communication, etc.).
• Maintain high provider satisfaction and retention through consistent follow-up and service recovery.

Cross-Functional Collaboration

• Partner with operations, clinical teams, marketing, and access teams to align on growth priorities and ensure readiness to support increased volume.
• Provide field insights to inform service line expansion, capacity planning, and go-to-market strategies.

Performance Management

• Achieve defined KPIs, including referral growth, new provider acquisition, visit cadence, and pipeline conversion metrics.
• Maintain accurate documentation of activities and outcomes in CRM or tracking tools.

Compliance

• Ensure all activities comply with Duly policies, HIPAA requirements, and applicable state and federal regulations.

Qualifications

• Bachelor's degree in Business, Healthcare Administration, or related field required (Master's preferred).
• 5+ years of experience in healthcare sales, physician outreach, or business development with a strong emphasis on referral growth.
• Proven track record of driving measurable volume growth and building external provider relationships.
• Experience in infusion services, specialty care, or ancillary service lines strongly preferred.
• Deep understanding of the Chicago healthcare market, including independent providers and referral dynamics.

Compensation

The compensation for this role includes a base pay range of $92-138,000/yr, with the actual pay determined by factors such as skills, experience, education, certifications, geographic location, and internal equity. Additional compensation may be available through shift differentials, bonuses, and other incentives. Base pay is only a portion of the total rewards package.

Company Culture

Let's start with what matters. People. Purpose. Care. At Duly Health and Care, we believe healthcare works best when it's personal, connected, and led by people who truly care. We are a physician-led medical group built on trusted relationships, teamwork, and a shared commitment to putting patients first in every decision we make. Our team members are caregivers, collaborators, problem-solvers, and leaders. Together, we show up with compassion, act with purpose, and take ownership of the care we deliver and the experience we create. Whether you're caring directly for patients or supporting the teams who do, your role matters here, and your voice is valued. We listen with intention, work as one, and challenge ourselves to keep improving, not for recognition, but because our patients, families, and communities count on us. Innovation at Duly isn't about chasing what's next for its own sake. It's about finding better ways to deliver high-quality, affordable, and accessible care, today and into the future. If you're looking for meaningful work, supportive teammates, and the opportunity to help shape the future of care while staying grounded in compassion and community, you'll find your place at Duly.

If you have questions, please connect with your leader or HR Business Partner for support.