Network Field Engineer

Resolution Technologies, Inc.; Houston (TX); On-site; USD 90,000 - 130,000; Full time

Job summary

Resolution Technologies, Inc. seeks a Network Field Engineer in Houston to support hands-on network operations and M&A integration. The role requires 5+ years of experience, configuring Cisco routers/switches, Palo Alto firewalls, and SD-WAN, with strong TCP/IP, VLAN, NAT, DNS, and QoS knowledge.

The engineer will be onsite at the Houston headquarters about 50% and travel ~50% to acquired locations, data centers, and field sites for installation, maintenance, and cutover support.

Qualifications

• 5+ years of hands-on network engineering or operations experience.
• Strong experience with Cisco switching/routing and Palo Alto virtual firewalls.
• Experience with Cisco SD-WAN and troubleshooting TCP/IP, VLANs, NAT, DNS, DHCP, QoS.

Responsibilities

• Configure, troubleshoot, and maintain Cisco routers, switches, and related tech.
• Install, configure, and troubleshoot Palo Alto virtual firewalls and VPNs.
• Support Cisco SD-WAN environments, controllers, and edge devices.
• Install, rack, cable, and replace network equipment and wireless APs.
• Troubleshoot LAN/WAN, VPN, DNS/DHCP, and routing issues.
• Coordinate with carriers and field teams; provide status updates.

Skills

Cisco switching & routing

Palo Alto firewalls

Cisco SD-WAN

TCP/IP & routing

Network troubleshooting

CLI & monitoring

Customer service

Tools

Panorama

Cisco DNA Center

Cisco ISE

Network monitoring tools

Job description

Network Field EngineerWork Location and TravelApproximately 50% of the time onsite at corporate headquarters in Houston, Texas.Approximately 50% travel to acquired company locations, offices, data centers, and other field sites as required.Travel may include short-term onsite assignments, installation and cutover support, troubleshooting, and post-integration stabilization.Engagement ExpectationsThis assignment will be supporting M&A network integration and operations.Primarily focused on hands-on operational support, troubleshooting, implementation, site onboarding, and customer assistance.Work may include Houston-based support, travel to acquired locations, equipment installation, and scheduled maintenance windows.The resource will collaborate closely with network, security, infrastructure, service desk, M&A, and business teams.Network Field Engineer ResponsibilitiesConfigure, troubleshoot, and maintain Cisco routers, switches, and related network infrastructure.Administer and troubleshoot Palo Alto Networks virtual firewalls, including security policies, NAT, VPNs, routing, and related services.Support Cisco SD-WAN environments, including controllers, edge devices, application-aware routing, QoS, path selection, and link failover.Perform hands-on installation, replacement, staging, and configuration of network, security, and wireless equipment.Install, configure, replace, and troubleshoot wireless access points, including connectivity, coverage, and onboarding issues.Troubleshoot LAN, WAN, wireless, VPN, DNS/DHCP, routing, switching, and connectivity issues.Respond to incidents and service requests through the customer’s help desk or IT service-management process.Analyze monitoring alerts, logs, packet captures, device outputs, and configuration changes to identify root cause.Execute approved changes, maintenance activities, and after-hours change-window work when required.Coordinate with carriers, vendors, field technicians, and internal IT teams to resolve issues.Provide clear status updates to internal customers and set appropriate expectations.Maintain accurate network diagrams, configurations, ticket notes, procedures, and operational documentation.Escalate complex or high-impact issues appropriately while continuing to drive resolution.Identify recurring issues and recommend practical operational improvements.Network Field Engineer QualificationsRequired Qualifications5+ years of hands-on network engineering or network operations experience.Strong practical experience with Cisco switching and routing.Hands-on experience administering Palo Alto Networks virtual firewalls.Experience supporting and troubleshooting Cisco SD-WAN environments.Strong understanding of TCP/IP, VLANs, trunking, STP, routing, NAT, ACLs, VPNs, QoS, DHCP, and DNS.Experience troubleshooting network issues using CLI tools, logs, packet captures, and monitoring platforms.Demonstrated ability to install, rack, cable, stage, configure, and replace network equipment and wireless access points.Experience working with ticketing systems, incident management, change control, and service-level expectations.Strong customer-service and communication skills.Ability to work independently in a technically demanding enterprise environment.Willingness to participate in scheduled maintenance windows and occasional after-hours support.Network Field Engineer Preferred QualificationsCisco CCNA, CCNP, or equivalent hands-on experience.Palo Alto PCNSA, PCNSE, or equivalent hands-on experience.Experience with Cisco SD-WAN, including Cisco vManage, vBond, and vSmart, or comparable Cisco SD-WAN components.Experience with Panorama, Cisco Catalyst Center/DNA Center, Cisco ISE, or network monitoring tools.Familiarity with BGP, OSPF, IPsec, GRE, wireless networking, access-point deployments, and redundant network designs.Experience supporting distributed, multi-site, or field-based organizations.Experience with M&A, divestiture, site integration, network consolidation, or post-acquisition transition work.Exposure to network automation using Python, Ansible, or APIs.Experience coordinating onsite installations and remote field support.#RT#DICEJOBS