Network Support Engineer

Veriipro; Milwaukee (WI); On-site; USD 110,000 - 140,000; Full time

Job summary

Veriipro in Milwaukee is seeking an experienced Network Support Engineer to provide onsite deployment, administration, and maintenance of enterprise networks. You will act as SPOC for network operations, ensuring availability, performance, and security across large environments.

The ideal candidate has 10+ years' experience with Cisco routing, switching, SD-WAN, and security, plus ITIL processes and strong communication skills.

Qualifications

• 10+ years of experience supporting enterprise network infrastructure.
• Strong hands-on experience with Cisco Routing (OSPF, EIGRP, BGP).
• Expertise in Cisco Switching technologies.
• Experience with Cisco SD-WAN deployment and support.
• Hands-on experience with Cisco FTD.
• Strong understanding of Firewall Policies, NAT, ACLs, VPNs, and Network Security.
• Experience managing LAN/WAN environments across Data Centers and Branch Offices.
• Knowledge of Cisco ISE is preferred.
• Familiarity with Load Balancers and Telecom/VoIP support is an added advantage.
• Experience working with ITIL processes and enterprise production support environments.
• Excellent troubleshooting, communication, and stakeholder management skills.

Responsibilities

• Provide onsite support for enterprise network infrastructure, including installation, configuration, troubleshooting, and maintenance.
• Install, configure, and manage Cisco routers and switches.
• Act as the SME and primary contact for network operations and security.
• Design and implement enterprise network strategies with customer teams.
• Identify business improvements and support project delivery with stakeholders.
• Monitor network performance and resolve incidents within SLA.
• Manage LAN environments across Data Center and Branch Offices.
• Manage WAN infrastructure, including routers, ISP connectivity, QoS, and troubleshooting.
• Administer firewall environments with policy updates and NAT configuration.
• Support load balancers, certificates, deployments, and issue resolution.
• Provide telecom support for Microsoft Teams, IP Phones, VoIP, and vendor coordination.
• Coordinate with ISPs and hardware vendors for incident management.
• Deploy, support, and troubleshoot Cisco SD-WAN.
• Manage Cisco Firepower threats and best practices.
• Support Cisco ISE for network access control (preferred).
• Coordinate with remote teams during incidents and projects.
• Perform upgrades, patching, maintenance, and hardware replacement.
• Maintain network documentation and topology diagrams.
• Ensure compliance with security policies and standards.
• Support firewall hardware replacement and migration activities.
• Follow ITIL processes and CAB meetings.

Skills

Cisco Routing

Cisco Switching

Cisco SD-WAN

Cisco FTD

Firewall Policies

Network Security

VPNs

ITIL processes

VoIP/Telecom support

Stakeholder management

Job description

We are looking for an experienced Network Support Engineer to provide onsite support, deployment, administration, and maintenance of enterprise network infrastructure. The ideal candidate should have strong hands-on expertise in Cisco networking technologies, including routing, switching, SD-WAN, and network security solutions. The candidate will act as the Single Point of Contact (SPOC) and SME for network operations, ensuring network availability, performance, and security across enterprise environments.

Key Responsibilities

• Provide onsite support for enterprise network infrastructure, including installation, configuration, troubleshooting, and maintenance.
• Install, configure, and manage Cisco routers and switches.
• Act as the SME and primary point of contact for network operations and network security activities.
• Collaborate with the customer network engineering team to design and implement enterprise network strategies.
• Identify business improvement opportunities and support project delivery in coordination with customer stakeholders.
• Monitor network performance and resolve incidents, service requests, and operational issues within SLA.
• Manage LAN environments (Data Center & Branch Offices), including switch configuration changes, code upgrades, and troubleshooting.
• Manage WAN infrastructure, including routers, ISP connectivity, QoS implementation, configuration changes, and troubleshooting.
• Administer firewall environments by performing policy updates, NAT configuration, access rule management, routing changes, and application access troubleshooting.
• Support load balancers through configuration updates, code upgrades, certificate renewals, application deployments, and issue resolution.
• Provide telecom support, including Microsoft Teams, IP Phones, VoIP configuration, call quality troubleshooting, and vendor coordination.
• Coordinate with ISPs and hardware vendors for incident management and escalations.
• Deploy, support, and troubleshoot Cisco SD-WAN environments.
• Manage Cisco Firepower Threat Defense (FTD) firewalls and implement network security best practices.
• Support Cisco Identity Services Engine (ISE) for network access control and policy enforcement (preferred).
• Coordinate with remote teams, vendors, and business stakeholders during incident resolution and project implementation.
• Perform network upgrades, patching, planned maintenance, and hardware replacement activities.
• Maintain network documentation, topology diagrams, and configuration backups.
• Ensure compliance with organizational security policies and operational standards.
• Support firewall hardware replacement and configuration migration activities.
• Follow ITIL processes, including Incident, Problem, Change, and Service Request Management, and participate in CAB meetings.

Required Skills & Qualifications

• 10+ years of experience supporting enterprise network infrastructure.
• Strong hands-on experience with Cisco Routing (OSPF, EIGRP, BGP).
• Expertise in Cisco Switching technologies.
• Experience with Cisco SD-WAN deployment and support.
• Hands-on experience with Cisco Firepower Threat Defense (FTD).
• Strong understanding of Firewall Policies, NAT, ACLs, VPNs, and Network Security.
• Experience managing LAN/WAN environments across Data Centers and Branch Offices.
• Knowledge of Cisco ISE is preferred.
• Familiarity with Load Balancers and Telecom/VoIP support is an added advantage.
• Experience working with ITIL processes and enterprise production support environments.
• Excellent troubleshooting, communication, and stakeholder management skills.